Dobbies Garden Centres - Lelant Reviews 269

TrustScore 3.5 out of 5

3.6

Nut Lane, TR27 6LG Lelant, Cornwall, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Visited Dobbies Lelant store restaurant today 12th October at approx 2pm Order ed a pot of tea for 2and scone. When the lady served me she banged the large teapot down on tray with spout facing me th... See more

Rated 5 out of 5 stars

We attended the little seedlings club for my granddaughter,she loves bed it, the morning whizzed by ,the children got to see all types of soft fruits ,they learnt how from seeds we end up with lovel... See more

Rated 5 out of 5 stars

Just looked in on the off chance of seeing something for my garden and was blown away by the variety of plants,all be it sell offs,but all good as far as I was concerned. So yes I loaded my trolley a... See more

Rated 1 out of 5 stars

An after school treat with my Granddaughter was terrible, no hot food after 2pm, no sandwich for her childrens pick and mix meal and staff wanted to charge me the same as if there was a sandwich! All... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Nut Lane, TR27 6LG, Lelant, Cornwall, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgraceful and absolute rip off

After waiting 15min to be served then another 20min for food this dreadful ploughman's came out wow ,at £8.10 has to be the most expensive cheese and tomatoes baguette because the pickle was non existent, I asked the counter staff for some more pickle and they gave me a teaspoon of pickle in a pot and a sorry thats all im allowed to give.
The cheese was tasteless as its pre sliced cheap stuff and no dressing on the salad.

I hope that the company/owner responds because what a disgrace to locals.

8 March 2026
Unprompted review
Rated 2 out of 5 stars

Lack of service at Dobbies Cafe

Visited Dobbies Lelant store restaurant today 12th October at approx 2pm Order ed a pot of tea for 2and scone. When the lady served me she banged the large teapot down on tray with spout facing me the boiling tea shot out the spout and went over my left hand as I went to
Pick tray up. I reminded her she should never bang a teapot down with boiling water with spout facing out to customer all I got was “ oh sorry” well I was sorry to my hand was painful and this could have been avoided. I suggest staff need retraining on how to serve up hot drinks

12 October 2025
Unprompted review
Rated 5 out of 5 stars

We went for my birthday

We went for my birthday, we were new to the area,
and were astounded by the lunch we had.

Really friendly staff, the food was delivered and presented really well.

Was absolutely delicious…
A Happy birthday indeed

29 December 2024
Unprompted review
Rated 1 out of 5 stars

cold breakfast…

always long queues because they do not have enough staff behind the counter. one girl to make teas/coffes, dish up the cakes and take the money. Breakfast today was disgusting. bacon and sausage lukewarm and egg cold. It took about 1 minute to deliver to us - obviously sitting on a "not hot" hot plate. won't go back again

28 September 2024
Unprompted review
Dobbies Garden Centres - Lelant logo

Reply from Dobbies Garden Centres - Lelant

We are sorry to hear about your recent experience. We appreciate you taking the time to share your feedback. We value your business and strive to provide a positive experience for all our customers. We will take your comments into consideration as we continue to improve our service. Dobbies Team

Rated 5 out of 5 stars

Afternoon Tea and planting experience.

We had a very enjoyable afternoon at the afternoon tea and planting experience at Dobbies Lelant. The food was delicious and all of the staff in the cafe/kitchen were so friendly and the service was excellent. Kelly and Paul were so helpful, friendly and knowledgeable about what we were planting and any plant/garden related questions we had. We came away with a beautiful planted pot and more. We recommend this event which is very good value for money. The staff are clearly happy working there and that definitely rubs off on the customer experience. 👏
We’ll be back!

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Went to buy garden furniture over two…

Went to buy garden furniture over two thousand pound as it was only one left said we had to arrange our own delivery sorry your loss went chacewater garden centre staff were so helpful there we purchased one from them

19 May 2024
Dobbies Garden Centres - Lelant logo

Reply from Dobbies Garden Centres - Lelant

Hi Elaine,
Thank you for leaving your review.
I am sorry to hear of your disappointment with not being able to have an purchase delivered directly from the store on your recent visit to the Lelant store.
I have passed your feedback onto the management team to bring this to their attention. They will be able to look into the situation to see if any improvements can be made for the future.
Best wishes, Karen

Rated 5 out of 5 stars

We attended the little seedlings club…

We attended the little seedlings club for my granddaughter,she loves bed it, the morning whizzed by ,the children got to see all types of soft fruits ,they learnt how from seeds we end up with lovely fruit,which they all tested and they all received a strawberry plant which they translated into a growing pot themselves to take home ..
All the staff at the centre were nice ,they were helpful ,the store was well stocked and tidy ,
We would definitely go to the little seedlings club again ,and we purchased seeds to grow out fruits too

3 March 2024
Rated 3 out of 5 stars

dobbies restaurant

Shop good but completely let down by restaurant .
Short of staff , menu pathetic - nothing but potatoes or sandwiches .

6 February 2024
Dobbies Garden Centres - Lelant logo

Reply from Dobbies Garden Centres - Lelant

Hi,

Thanks for taking the time to share your feedback about or Lelant store.

I'm glad that you enjoy visiting the store, however its disappointing that you don't enjoy visiting the restaurant as much.

Your feedback is valuable to us and will be shared with the team.

Thanks again
Team Dobbies

Rated 5 out of 5 stars

Birthday lunch

We enjoy visiting the cafe,Excellent food and drink as always,staff are always friendly and helpful,had a look around in the shop,as we are looking to get some bulbs and seed potatoes, we bought some dog treats and dog biscuits.

11 January 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look