Dobbies Garden Centres - Gosforth Reviews 428

TrustScore 3 out of 5

3.0

Gosforth Park, NE3 5EP Gosforth, Tyne and Wear, GB


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Rated 1 out of 5 stars

Ordered a cheese and onion sandwich cold panni arrived alos ordered beef burger with bacon bacon was ready onion rings overcooked and hard as a brick Paid £42 very expensive quality of food... See more

Rated 5 out of 5 stars

I took my sister for a light lunch on her birthday and despite there being a sizeable queue we did not have to wait for long The food was well-presented, hot and delicious. As I am a wheelchair user... See more

Rated 5 out of 5 stars

Excellent Xmas shop here today ..plenty of offers right across the store even on non Xmas items. I was able to save at lease a third off my bill with the all the offers and my membership discount.... See more

Rated 5 out of 5 stars

Had an Afternoon Tea there today. It was excellent. Table set with nice linens, cutlery etc. Our server Margaret gave us the best customer service and made us feel special by checking if we needed any... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Gosforth Park, NE3 5EP, Gosforth, Tyne and Wear, United Kingdom

3.0

Average

TrustScore 3 out of 5

428 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Staff unhelpful rude food is cold…

Staff unhelpful rude food is cold staff slow and lazy

6 January 2023
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Hi, Thank you for taking the time to leave your review. I am sorry to read that you found our staff not up to our expected standard and the food was also cold. I have sent you a request for some more information, so I can pass your feedback onto the relevant store management team to bring these issues to their attention. Best wishes, Karen

Rated 1 out of 5 stars

Visited Dobbies

Visited Dobbies, Gosforth, on Wednesday 28th December for a coffee and peppermint tea. We waited in a very long queue as people ordered food. The staff serving were slow, miserable and appeared totally uninterested in the customers. When we reached the point to place our order we were informed that there was no peppermint tea available despite there being a Sainsbury's inside the store. Very disappointed overall by the experience.

28 December 2022
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Thanks for taking your time to leave a review. I have passed your comments to the store manager of Gosforth to make them aware of the issues about food available at the restaurant. Hope this will be improved when you visit in the future. Best Wishes Ahmed

Rated 5 out of 5 stars

Excellent Xmas shop here today .

Excellent Xmas shop here today ..plenty of offers right across the store even on non Xmas items. I was able to save at lease a third off my bill with the all the offers and my membership discount.
Well worth the trip ..so busy, did not have time to wait in the lengthy queue for this months free coffees but will return before Xmas when the offers are usually even better.
All in all shopping there is a very pleasant relaxing experience... if any slight criticism they could maybe fire up and staff their second coffee machine at busy times of the day which is where the queue usually gets bottle-necked.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

We love visiting Dobbies Gosforth for a morning…

We love visiting Dobbies Gosforth for a morning coffee and breakfast sandwich, the food and service is excellent.
While in store we take advantage of browsing their numerous ranges and the plants department is always well stocked with great quality plants.

22 October 2022
Rated 5 out of 5 stars

Great place to shop, browse and eat

Always enjoy popping into my local store, I was there to pick up compost and manure for my allotment, great value. Love having a coffee in the café.
Great place to pick up ideas for gardens and gifts.

9 October 2022
Rated 1 out of 5 stars

Went for breakfast Sunday 16th October

Went for breakfast Sunday 16th October
Queue for tea/coffee was extremely slow. Only one member of staff serving very slowly. As we waited in line for hot food. Tea server allowed customers from behind the food queue to come ahead of us if they only wanted drinks. Therefore pushing us further back.
We therefore didn’t wait for drinks as our breakfast would be cold.

16 October 2022
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Hi, thanks for your review. I am sorry to hear about your recent experience in your local restaurant. I have now passed your feedback to the restaurant management team to bring this issue to their attention. Best wishes, Karen

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