Dizzyjam Reviews 2

Good service , great customer service..

AVOID! what on earth has happened to Dizzyjam ? If i could give this now shoddy outfit a minus I would. Everything's fine until its not and that's when you discover their customer service or lack of it. Getting ready for a music & brand relaunch, I cleared the shop ready for new quality designs i'd been working on over the months, but a section of the site wouldn't update after edit, having tried numerous times, and then trying various browsers and other appliances, it was evident it was their end so i contacted them and explained everything including the relaunch i was preparing, they responded the next day with a question and I responded but then nobody came back again ? I left it a few days and on the same feed asked if anyone was going to help, the next day someone responded by asking for a screenshot or my page URL, I sent this and again waited and waited but nobody came back again. I tried to email again but was then blocked from doing so , so i'm assuming for whatever reason they blocked me because i can email everyone else just no longer them. So I have had to delete my store and pause the plans I had worked so hard on, if this is how they treat me, this is how customers that purchased from my store could be treated and that would reflect badly which i didn't want. I'd been with Dizzyjam since the start so this is extremely appalling and disappointing behaviour from them. They also operate Cotton Cart and Ramp, & I had the same poor customer service or lack of with cotton cart a few years ago. There's no longer much social media stuff or google stuff on them via searches , I would no longer recommend them or trust them , at the end of the day good custoner service is key to good business and unfortuantely it's something they don't have.