Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... See more
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The whole experience from website to purchase and fitting was hassle free and I was kept well informed at all stages. The wardrobes were fitted today and again the fitters arrived on time done an exce... See more
Company replied
Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... See more
Company replied
Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... See more
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Company details
Written by the company
B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.
DIY-Spacepro.com by B&Q
Written by the company
- We're commited to making our customers happy!
Contact info
Innovation Way, Woodhouse Mill, Sheffield , S13 9AD , Sheffield , United Kingdom
- 03333 448565
- diy-spacepro@hdhc.com
- www.diy-spacepro.com
3.1
Average
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I got what I needed and it was fine for…
I got what I needed and it was fine for me to access and look around.
24 December 2021
Unprompted review
Reply from Spacepro Wardrobes by B&Q
Hi Shelly,
Thank you for your review. As an order number wasn't provided I am not sure if this was for a Spacepro order. If the review was intended for B&Q, you would need to add this to their website.
Thank you,
Spacepro
Reply from Spacepro Wardrobes by B&Q
Hi Veronica,
Thank you so much for leaving your positive review.
We are delighted to hear that you are pleased with your most recent spacepro experience.
Thank you
Spacepro
I had confirmation the night before my…
I had confirmation the night before my delivery (delivery was between 8 and 11 on the 10th December) only to find my driver was off sick on the morning and my delivery was postponed to the 15th December. Not much joy from the company with relief drivers or from their managers who didn't call back. Now my fitter who was coming on the 13th December cannot come until his next fitting date of early February so Christmas completely ruined. Fitter has said he may be able to match the cost of my doors do considering cancelling out of the sheer inconvenience. At Christmas you would expect delivery companies to have relief drivers. Totally disgusted and disappointed. You would think that if a company wanted you to make a review that they would check that it had actually arrived first.
11 December 2021
Reply from Spacepro Wardrobes by B&Q
Hi Mrs Waring,
Thank you for leaving your review.
We apologise that your delivery failed last week and understand that this is disappointing. Having looked into this with our delivery company, I am afraid that the delivery on the 10th did indeed fail due to the driver calling in sick. All deliveries for this day were cancelled and sent back to the warehouse. HDS only deliver to certain postcodes on certain days. Friday is the allocated day for your postcode. However they have added an extra run to this weeks schedule to accommodate the failed deliveries on the 10th which is Wednesday 15th.
Section 5 of our terms and conditions on our website state the following;
If you intend using subcontractors for installation we recommend you do not commit to them until the delivery has been made, this will avoid any danger of you being financially liable for downtime due to unavoidable delays.
We would always advise customers not to book labour before receiving the products as unforeseen circumstances like this can arise especially during the current climate.
Many thanks,
Spacepro
An uncomplicated build of a fairly …
An uncomplicated build of a fairly decently priced product . Thorough delivery process ensuring all components present. Well recommended 👌.
7 December 2021
Reply from Spacepro Wardrobes by B&Q
Hi Mr Clapp,
Thank you for taking the time to leave your feedback.
We are happy to hear that you were satisfied with your most recent Spacepro experience as a whole and hope that you would consider ordering from us again in the future.
Thank you
Spacepro
Doors arrived earlier than expected and…
Doors arrived earlier than expected and fitted with no problems.
5 December 2021
Reply from Spacepro Wardrobes by B&Q
Hi John,
Many thanks for taking the time to leave your review. We are delighted to hear that you are happy with the lead time and the final product.
Thank you
Spacepro
Goods fine, support is lacking
Kit has arrived on time and in good order. But I have emailed a query about why there are four lengths of wood as part of the delivery, which aren’t included in the fitting instructions or video? We sent this on Monday and it’s now Friday when I planned to fit the wardrobe, and no response. Guess I’ll have to make it up as I go along?!
Just had an email within 8 minutes of posting the review and they explained exactly what I needed. Also that they hadn’t got a copy of my email, hence no reply! That’s more like it, happy to change to 5 stars now.
3 December 2021
Reply from Spacepro Wardrobes by B&Q
Hi Mr & Mrs Green,
Thank you for taking the time to leave your review.
Unfortunately i am unable to find an email from yourselves regarding the query so i am sorry that you have never received a response. However, i can confirm that the "four lengths of wood" are the liners which were selected when ordering your wardrobe. The liners need to be fitted to your ceiling, floor and walls which create a frame for the doors and track to be fitted to. The liners have been deducted from your opening measurements provided so are required to be used. Thank you
Great smart product
Great smart product. However the guide to install soft close wasn't great. Think there needs to be a video to show exactly how the fit.
2 December 2021
Reply from Spacepro Wardrobes by B&Q
Hi Simon,
Thank you for taking the time to give your feedback.
We are pleased to hear that you are happy with our products. Instructional videos on how to fit the soft close can be found on our website https://spacepro.co.uk/instructions-2/
Thanks
Spacepro
Great product
We ordered Spacepro made to measure sliding wardrobe doors and Spacepro Aura internal components. The design is very good and easy to assemble for the average DIY er.
They have made a great difference to our bedroom.
For some reason the invoice showed I had been overcharged so I phoned up customer care and once they had checked my query they gave me a refund. They were delivered promptly with advanced phone calls and the guys who brought them couldn't have been nicer.
We bought them through B&Q who are the cheapest althou with every order no mater what size they charge £60 delivery. Other companies give free delivery but the product is over product is over priced.
26 November 2021
Reply from Spacepro Wardrobes by B&Q
Hi James,
Thank you for taking the time to leave your review.
We are delighted to hear that you are happy with your Spacepro products and the overall service you have received. Your positive feedback has been passed on to the relevant teams. Although there was a discrepancy with the invoice we are pleased that this was resolved with a member of our team.
Thank you
Spacepro
Dimensions auto-adjusted by website
Having input our dimensions into the website, imagine our dismay when the doors we had ordered had been reduced in width automatically to 'compensate' for the liners we'd included on the order. The design of the top runner left a lot to be desired, since it failed to mask the sliding mechanism effectively; simply extending the front vertical section by 2-3cm would improve the overall finish immensely, but there were no options for the range we ordered. Overall very disappointed and won't be using this website again.
17 November 2021
Reply from Spacepro Wardrobes by B&Q
Hi Simon,
Thank you for taking the time to leave your feedback.
When liners are selected in the ordering process, we take these into consideration when manufacturing the doors and trackset. Liners are used to frame your wardrobe doors so of course we have to deduct them from the opening measurements to ensure that everything fits into your aperture correctly. This is clearly explained on the website when liners are selected.
With regards to the design of the top track, this has been passed on to the relevant department and they will be happy to receive your feedback. We are always looking at ways our products can be improved and this will help with the development.
Many Thanks,
Spacepro
Reply from Spacepro Wardrobes by B&Q
Hi Graham,
We're glad to hear that you were happy with your most recent Spacepro experience and hope that you are pleased with the end finish.
Thank you for taking the time to provide us with your feedback, we hope you would consider the use of our services again in the future.
Many Thanks,
Spacepro
Wardrobe review
Quality is below average nothing has been accurately measured assembly instruction not very clear definitely need reviewing I was expecting better quality for this price
12 November 2021
Reply from Spacepro Wardrobes by B&Q
Hi Lukasz,
Thank you for taking the time to leave us your feedback.
We apologise that there is some dissatisfaction surrounding your order.
As this is a made to measure order, we have manufactured the doors and track to fit into your opening measurements provided. The liners are supplied at full size which it states on our website at the time of ordering but they can be easily cut down.
If you would like to discuss this with a member of our customer support team, please do not hesitate to contact us directly - customersupport@hdhc.com
Thank you,
Spacepro
Excellent service and Product
Excellent service and product. My customised wardrobe doors were made and delivered much earlier than I expected. less than 1 week of placing the order, I received notification of a delivery date. They were delivered within the notified delivery slot and the delivery guys brought the doors into the house and stacked them exactly where I asked. The doors themselves are of a very good quality and fit perfectly to our spec. I honestly couldnt be happier.
8 November 2021
Reply from Spacepro Wardrobes by B&Q
Hi Debs,
Thank you for taking the time to provide us with your feedback.
We're delighted to hear that you are happy with your most recent Spacepro experience and with the end finish of your wardrobes (we're sure they look great!)
Your comments have been passed on to our delivery company who will also be happy to receive your review.
We hope you would consider the use of our services again in the future.
Many Thanks,
Spacepro
The wardrobes are lovely
The wardrobes are lovely. Customers services really good when I reported a few issues. The only negative I have is there is no where to grip the doors to open them. You have to push the panel itself which is quite hard when pushing one door behind the other.
8 November 2021
Reply from Spacepro Wardrobes by B&Q
Hi Anthony,
Thank you for for taking the time to leave your review.
I am sorry to hear that you did have some issues with the products initially but happy to hear that they were resolved by our customer support team to your satisfaction.
I have passed on your comments with regards to the design of the doors to the relevant department who are always keen to receive feedback from our customers.
Many thanks,
Spacepro
Delighted with the results!
Good communication from the outset. Doors delivered in good condition at 6.30am! Easy to fit and absolutely delighted with the results! Wish we'd ordered sooner.
2 November 2021
Reply from Spacepro Wardrobes by B&Q
Hi Alison,
Thank you for taking the time to leave us your positive review.
We are pleased to hear that you are happy with our service and products. We look forward to the possibility of you ordering our products again.
Many thanks,
Spacepro
Absolutely shocking service
Absolutely shocking service.
Doors come far too small, after speaking to 2 different people in customer service their response does not make sense. Have had 2 carpenters round to look at theses and re measure the space provided to make sure I made no mistake both have been here all day and have cost me. My measurements are bang on so the shortfall is a mistake on this company’s behalf. No materials provided cover the shortfall. Unable to even pack out the difference I can not use these doors which is money down the drain.
The quality of the doors were chipped and mirror scratched. For doors this price this is not something I would expect either.
DO NOT BUY FROM THIS COMPANY, BAD QUALITY AND AWFUL CUSTOMER SERVICE!
2 November 2021
Unprompted review
Reply from Spacepro Wardrobes by B&Q
Hi Holly,
Thank you for your review.
After confirming with you via email on 4th November that we would like to arrange for one of our employed installers to come and take a look at your wardrobe and opening measurements. I can confirm that the appointment has now been cancelled due to not receiving any correspondence from you since.
Thank you
Spacepro
They’re ok
These doors and the order process are ok but could be better. The exact measurements for the rail needs to be added to the order form as it is they ask for approx measurements for the doors then cut the rail using these, we had to try to trim off 2 mm to allow the rails to fit, not easy with a hack saw when they could have been done at their workshop with the correct machinery. The soft close is too aggressive for the doors and almost pulls the door off the rail so not able to use. The instructions are for several models making them difficult to follow. The header rail is not long enough to cover the top of the door leaving the he track exposed. Would I purchase again, probably not 🙁
2 November 2021
Reply from Spacepro Wardrobes by B&Q
Hi Jax,
Thank you for taking the time to leave give us your feedback.
As the products are made to measure, we would expect the trackset to be cut to your exact opening so i am sorry that you had to cut 2mm off and can appreciate how difficult this was. With regards to the soft close mechanisms, a member of our customer support team will be in contact to discuss an alternative option.
Your feedback has been passed on to the relevant departments regarding the instructions and the top track. We are always looking for ways in which we can make improvements to our products so this feedback is appreciated.
Many thanks,
Spacepro
Wardrobe doors from B&Q
Ordered wardrobe doors from B&Q - specially made to my sizes.
I received the items within 10 days.
Excellent delivery people. They were due between 7am and 8am, and arrived at 6.50am and were gone before 7am. The text had said they would have to leave outside and I freaked as I am unable to move the items. But these two men were great and brought the goods inside without any problems.
Not sure the 'office people' know what they are doing though as that afternoon I received an email, and two phone messages saying as my items were unable to be delivered on the specific day (due to the diesel shortage) they would now be delivered on the following saturday. I did receive them, at the allotted time so not sure why I was called etc. Also 2 days after delivery I got a text saying I only had 72 hours to get back to them to say if anything was missing or damaged. Unfortunately that wasn't enough time for my son to check the order, so they will still get a call to say if I'm missing something. You can't tell a customer 48 hours into a 72hour period that their time is running out. What sort of customer service is that?
6 October 2021
Reply from Spacepro Wardrobes by B&Q
Hi Mrs Fishwick,
Thank you for taking the time to leave us your review.
We are pleased to hear that the drivers were helpful and managed to deliver the goods to your preferred room of choice and will certainly pass this on to the correct team.
However, I am sorry that you were contacted after deliver had taken place via various methods to advise that the delivery would be re scheduled. I have also passed this on to the office manager to look into internally.
With regards to the after delivery text message, we send these to every customer after delivery to advise on the process to report any damages/missing items. This can also be found at the bottom of the delivery note which the drivers leave with our customers. If you do have any issues with your goods, please contact us directly at customersupport@hdhc.com with the details along with supporting photos and a member of our team will be happy to assist.
Many Thanks,
Spacepro
Reply from Spacepro Wardrobes by B&Q
Hi Mrs Mcwilliam,
Thank you for taking the time to leave us your feedback.
We are delighted to hear that you are happy with your wardrobe and it exceeded expectations.
Many Thanks,
Spacepro
Reply from Spacepro Wardrobes by B&Q
Hi Martin,
Thank you for taking the time to leave us your feedback.
We are delighted to hear that you are pleased with our products and the service you received.
Thank you
Spacepro
Some instructions were vague,on the…
Some instructions were vague,on the soft close pin,where the allen key fits,otherwise good.
14 September 2021
Reply from Spacepro Wardrobes by B&Q
Hi David,
Thank you for taking the time to leave your review.
Having looked into the order i can see that you spoke to one of our customer support representatives who liaised with our quality department to clear up the confusion with the pin.
I hope that this was resolved to your satisfaction and you are happy with your Spacepro wardrobe. If you do have anything else we can help with, please don't hesitate to get in contact.
Thank you
Spacepro
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