Diversionstores Reviews 300

Avoid this company they got my order wrong as they had sold me something that was not what i ordered and then when i sent it back they had the cheek to charge me 30% of the item as a re stocking fee absolutely disgusting will never use again.

Fantastic customer service, very good at making you spend more money! Great set of lads and always welcoming upon each visit

I ordered some bonnet struts for my seat Leon cupra 280. No hassle at all ordering and quick delivery. Excellent service. The bonnet struts came and was fitted in no time. Perfect fit and easy to follow instructions. Many thanks Arnold ainsworth.

Bought a carbon fibre steering wheel and gear gaiter. As well as LED indicators. The communication was brilliant. Fantastic down to eath owner. Will be purchasing from them again

Diversion Automotive! Best about by a country mile, I needed a new steering wheel and seen their advertisement on Facebook about mk7 golf r steering wheels, as soon as I contacted them I got a reply within 10minutes and a wheel was chosen.

I arrived and they welcomed me with open arms, shown me the wheel being taken off properly etc, shown me some of their products for the mk7 golf r and my goodness the quality is amazing!, my dsg paddles didn’t work at the time so diversion ordered me some new ones in and kept in touch for when they arrived for me to go down and get them fitted.

When I go back for the paddles to be fitted I will be purchasing afew more items for the golf as I can honestly say I will be using this company for everything I put on my car from now on.

When asked questions about parts for stage2 they instantly respond with the best products they offer!

1000% recommend them to anyone!

Visited the company to discuss options for a steering wheel. Very accommodating and fully explained all options. Steering wheel was fitted today. Excellent quality and a great service

Just got a spoiler, some skirts and black emblems for my Polo. I live in Norway, but shipping only tok a week, which is really good! After i got the spoiler I was unsure how to mount it, so I asked them on Instagram, and getting replied to within 30 minutes. I can’t express my gratiude to a company with such an amazing customer service and fast shipping, which also was well secured and packed. If you want to customize your car, shop here!

Lovely service at Diversion Automotive today, helpful and friendly staff - quick service and nothing is too much effort! 5*

Dion in customers services is perfect. Thank you so much for helping me with my order and refund.

100% happy with my new steering wheel, had a good experience from start to finish. Highly recommend this company for a quality product.
The communication was also very good and easy for the me as the customer.

Great service, friendly staff and a good level of stock. Will be back again in the future!

3 purchases made ( spoiler, headlight eyebrows and air filter) many more to go. Both lads are very helpful especially with the spoiler fitting. 5 ⭐️ ⭐️⭐️⭐️⭐️ Cheers guys

Used diversion lots of times now and couldn’t be happier with the service. Got a steering wheel and wingmirror caps from them and both were brilliant, communication was great and would use them again.

Been back for my second steering wheel from Diversion and again 100% Customer satisfaction

I ordered some products for my VW Golf from Diversion store and spoke to Andrew. He was very helpful and assisted on the best products for me and offered fitting when I went to collect. Great service and very friendly.

I asked for some help with a new spoiler for my Audi S1 and bought the big carbon fibre one. Plus it was surprisingly easy to fit

Helpful service and very quick delivery. Will be back for more

Also loved the free air fresheners :)

Ordered a few items for my car, very helpful with several queries I had before ordering. Kept me updated throughout until items arrived and pleased with quality of products. Cannot fault, thank you so much!

I ordered wing mirror caps & headlight eyelids for my mk7 golf r.

The wing mirror caps are made from a horrendously poor quality plastic, thus revealing a broken catch where it was supposed to clip on.

I emailed the company 3 times. The final email got a reply, to which they asked for proof (as if I’d waste my time emailing over £30 to lie)

When I sent the pictures they told me they would print off a return label, this was still not sent.
Now I am supposed to post the item back before receiving a refund on an item that was broke on arrival🤣🤣🤣

If you want to keep your money, not receive broken parts & have your emails answered, go somewhere else for your parts.

As you can see below, they also have took no responsibility and passed the buck on to me.
I ordered these items 2 months ago.
Any business that takes 2 months to sort anything are horrendous.

Terrible company, terrible products.

Final Edit.

The company has spent more time trying to remove my review than rectifying the issue.
Again, the caps arrived broken. I’ve paid for an item that wasn’t checked upon leaving as it arrived broke.
Without reviewing the item, you can’t say it was a delivery issue. Your staff also said they would issue a return slip & forgot to do it so I had to email again for this, in which my strongly worded email told you to keep your £30.

You’ve spent more time wages than it would have cost to replace the item. Again, showing poor customer service. Arguing with a customer on a thread also. Pathetic.
You have my details if you want to send me an item that can showcase the quality of your ‘business’ otherwise my review won’t be moving anywhere.
Also, the eyelids have fallen off due to a little bit of rain 🤣🤣

Edit 2

Your boring. How could I ‘professionally install something that arrived broken’

My only issue was communication. You sent me a broken item, I emailed a few times. And then with a lax attitude you took another day to issue a returns label.

For the last & final time. You took my money, sent me an item that I received as broken. You then failed to follow up on your words albeit it was only 24 hours.
I’m not out here to slate your business, as I see it’s popular. However firstly, if you think you’ve handled this correctly, fair enough. And secondly, going back and forth on a thread, replying to my reviews shows a seriously low level of pettiness. These views are my own. You cannot flag, mark or mute the experience I’ve had with your business.
I had a ’cheap’ experience in more than one sense.
I’ll make sure I get any parts from now on ‘professionally fitted’ also 👌🏼🤣

Great company received my APR pex open induction kit for my S3 and arrived in super quick time and what a great bit of kit! Highly recommend this company ⭐️⭐️⭐️⭐️⭐️

I ordered an item in November 2021, from the website it was in stock, I received it on February first. The item delivered was not what I ordered I asked for a return and refund. After an endless series of emails I was told that they acknowledged the mistake and would refund me but the shipping costs were my responsibility.
After pointing out that the mistake was theirs I inquired about the return costs and told them, accepted the payment.
Well to date I have only received a refund for the item and I have not received the shipping costs from them to me, nor have I received the costs they authorised from me to them. Total ordered 270 euro, shipping cost 30 euro, return cost 46 euro refunded 270.
What happened denotes little seriousness, no care for the customer and also poor organisation in the management of the catalogue and articles in stock, for articles in stock they guaranteed shipment in days and delivery in less than a month, the receipt was almost 3 months later with the wrong article and a nightmare to manage the return which they did partially despite the email in which they said they would take charge of the return costs given that the error is theirs. avoid to loose your money keep away
I will never buy anything from this seller again.