disney.co.uk Reviews 

Awful. Took 5 complaints and a lot of back and forth in order to finally get my item delivered almost a week late. All that was offered for apology was free delivery for next purchase. No thank you as I will never buy from there again!

No one can beat disney on items staff service all round winner for help advice service excellent

Ordered presents for my niece and nephew on December 20th 2016 using the 'Express Delivery' option and only just received my order 3rd January 2017- completely unacceptable. I was refunded the £5.95 delivery charge as a 'goodwill gesture' which is a little patronising considering the 'Express service' I had paid for wasn't fulfilled. Although the customer service team on the phone where very polite I got the same instructions regarding re-delivery but had to ring on three occasions to trace my items. Very disappointing at the overall experience and will never use the online service again- in store from now on for me. I do believe the issues are down to the courier company they use 'Hermes' but I have no idea why after so many bad reviews they don't consider an alternative company. Its a shame the Disney Store are being repeatedly let down and its seriously affecting their reputation

5 days just to process the order and after having contacted the customer service several times they tell me I still have to wait 7 days for my parcel to be delivered (in London). I asked them to cancel my order but they told me is too late and I might have to refuse the delivery... in other words I will have to lose more time contacting again the customer service and maybe I'll have to send the parcel back going to the post office myself. On top of all one of the customer service representatives ended the chat session while I was writing because I told her I would have sent a complain and write a review on trust pilot (about the delivery).
I hope they will fix the problem, I just can't believe they can't manage to stop the delivery as there are other 7 days. Very disappointed.

Every orde I've made has taken around a week to be sent.
I've just gone to order something it says is in stock only to get through to the payment page for it to say "sold out". Absolutely livid. Don't say you've got it in stock only to say it's sold out.

My refund was 'processed' on the 11.11.16. Until now it hasn't been received. I've constantly chased this to be told it has been done but it hasn't. Then I was told the funds were never taken. They have!! Numerous manager calls back requested but never received like the refund! Hung up on by the customer service team although I did not swear and was not abusive. Do not order with this company. For such a big company I'm extremely surprised at the level of service. I don't have anywhere else to go with this. Customer service don't help and managers refuse to take your call and wont allow the advisors to name the manager who is refusing the call.

Expecting to be ripped off when purchasing anything from the Disney Frozen Range, I feel they have surpassed there exploitation of the paying customers and their little children.
There are 6 figures, Anna, Elsa, Sven etc. to be collected to complete the set. £2.99 each, which is palatable.
What is not palatable is that you do not know what you are buying.
In effect it is a lucky dip costing £2.99 a go. Something similar to picking a plastic duck out of the water with a number underneath at the fairground which denotes your prize.
Buy 6 Fash'ems and there is no guarantee that you would not be purchasing 6 of the same figure.
There is no description on the capsule labelling to denote the model.
I feel this is nothing other than sheer exploitation of the customer.
How do we even know that all 6 figures are readily available?
Perhaps one may be in short supply causing us to purchase over and over again figures that we already have in a futile attempt to complete our little ones collection.
Absolutely deplorable.
I have reviewed the product in this vein from Smyths toy store which they acknowledged.
My review did not appear on the product page.
The figure can be purchased elsewhere but again the same purchase conditions apply

I purchased 4 frozen dolls for my daughters birthday on Saturday morning express delivery and it was a bank holiday Monday following.

On Tuesday evening I tracked the shipping and it said it was still out with courier. The next day I phoned to see what was going on as the dolls were now late for my daughters birthday. They informed me they'd arrive between them and 8pm so I kept my girls up.....the delivery never came but now the status of my parcels said delivered......
I rang the next morning to see what was going on, the lady told me that the parcels after checking were going to be delivered from the hours of 10-12, now being 8am.
The dolls never came.......
I rang again at 12.30 spoke to another guy, who told me the status his end said that the parcels had been delivered through the letter box....at 9.15 am, impossible as the dolls are massive, size of a baby.
So I'm still waiting for this guys call back as to what is going on, he said he'd get back to me with info from the courier company.
What I don't get is that Disney have no way of contacting drivers, who clearly are pressing some wrong buttons as to delivery status and thus some unhappy customers. Disney sort your Hermes company out they are clearly useless at delivering, clearly drivers typing in parcels are delivered when they aren't and to have it done 3 times cannot be a coincident can it???????

I've always found the staff so helpful but a couple of weeks ago Rana in the Glasgow store went above and beyond and her professionalism and kindness will be fondly remembered. Without Rana my daughter Ava would not have had the specific lunch bag that she wanted for disneyland Paris. Well done Disney.

Ordering a plush doll and had to wait a whole week for "customization", and after that realyze that is just a simple label loosely attached to the doll. After that, they send the parcel to me using Hermes, but their IT systems are not properly integrated (they use Metapak) and my address wasn't properly indicated. Hermes is the most unhelpfull company, they didn't accept any calls from me, and Disney just "communicate" with Hermes and ask me to wait an additional day, day after day. After three whole days without the parcel, I get the same excuse, "tomorrow would be delivered".
Other retailers would already have sent a replacement item straightaway using another courrier, but Disney policy is to keep us (and children) waiting because using the very worst and cheapest courrier company.

I placed an order online due to having received a 15% off birthday promo code. I planned to buy my mum a birthday gift with the code and receive free delivery if spending over £50. Having found a gift for my mum in stock I filled my basket with extras in order to benefit from free delivery.

Parcel was shipped by hermes and once received I noticed the item that I purchased for my mum wasn't in the box or on the invoice and another item purchased was on the invoice but not in the box either.

The delivery arrived in a big box that was crushed on one side. On the inside was some giant air bags packaging which had dirt on. I received an ewok teddy in a clear plastic (takeaway like) bag. The teddy had been completely squashed and a Hulkbuster action figure purchased for a collector had a big and obvious manufacturing scar that hadn't been picked up on by quality control from Disney but for this I did not complain as at least something turned up?. I expected some effort in packaging on Disneys part and was completely dissapointed. No colour at all or care whatsoever.

I called disney to explain that 2 items did not arrive and they told me that one of the items was out of stock (my mums birthday present) they were willing to send me the other item I had paid for so I accepted, and they sent me a free delivery code to re-purchase my mothers birthday present when it comes back in stock (in 1 to 2 weeks) however they refused to give me the 15% off code that they gave me for my birthday order having disregarded it on my first order that they modified. I would have never have gone onto the website without the code and only made a large purchase due to this one item that was IN STOCK when i made my purchase.

Despite all of this and sadly after the fact reading reviews on trust pilot on the store, I excepted that I would just cut my losses and not use the Disney store again; however I then receive an email stating that the item I did not receive (my mums present) was succeffully canceled from my order on my part, yet it wasn't in stock and I did not ammend my order at all and had already spoken with disney about this.

I was given a birthday promotion, received squashed and damaged products, had my order changed on me and wasn't told, items did not arrive, disney refuse to send the discount code to re-purchase the item they took out of my order when it comes back in stock and I am accused of ammending my own order to remove said item.

I was enticed into placing an order for my birthday and have ended up being duped. Magic. Lost a lot of customers due to bad customer care.

I will also be writing a letter to the American heads in hope that they put their foot down and start to manage and read reviews on the UK counterpart as I know service like this would not be accepted over there.

Disney UK are currently destroying the reputation of Disney and changes need to be made.

Happy birthday from Disney :(

I placed an order with Disney UK on 10th December and I have been waiting for it to be delivered for 13 days ..........Disney UK use My Hermes and as of today 23rd December they have still not delivered it. The My Hermes tracker shows the parcel supposedly going back to the depot and then 'out for delivery' no less than 4 times and after 19th December there is just 'silence'. I spoke to Disney UK and have tried offering to collect my package from one of the My Hermes Parcel Shops but Disney have taken your order and your money they apparently apparently can do nothing - once your order is in the My Hermes 'system' there is nothing to be done but to wait and wait and wait. Sadly this order from Disney UK was intended to be a Christmas present for one of our nieces - now I have had to buy an alternative gift as even if the Disney gift arrived today it would not be possible to get it delivered in time for Christmas. Why companies use My Hermes is beyond me - I suppose cheapness must their key criteria and delivery capability especially at such an important time of year is just not so important...........unless you are a Customer that is !

Ordered a winnie the pooh for girlfriend, received next day. Well packaged and trackable shipment. Happy.