Discount Contacts Reviews 

Garbage company. I ended up at DiscountContacts.com because they apparently acquired AC Lens, which is what I had used for years. Whatever, I have no loyalty, just looking for the best price. I logged in and they had all my info from the merger. Great. I placed an order and it showed that my prescription was validated and on file so nothing more needed on my end. After a couple of weeks I still hadn't seen my contacts so I logged in and it showed my order as "processing" with no update. I called their 800 number and a very unhelpful man told me that I needed to provide my prescription. I explained that the site showed that my prescription was on file and verified, but he claimed that was false. As if I was seeing things. I hung up on him and he cancelled my order. I tried again just to verify that I wasn't imagining things. Sure enough, right on the site it says "You're in the fast lane! We have your verified prescription on file so you're good to go." I sent a request to their customer service to confirm, but they didn't reply. I cancelled the order and will go somewhere else.

Horrible, waiting for weeks with no progress. Every time I call, they cancel my order and re-order it. It continuously make no progress, the online reps said random stuff every time "glitch", "invalid prescription", "needs manual verification".

How can I get either my contacts or my money back they have cancelled and reordered over 6 x and lost my order with another so called sister company “Americas best” all the reps say is I understand how you feel and that they apologize this has been going on since September 2025 the order kept pausing and then I get a cancelled order and reordered and promise that it’s fixed hours waiting on the phone. How can I get my money back or my contacts? Is this a scam company stealing our money? Why won’t they help us or send out contacts we paid for? Or give our money back? How can I get someone to help me get what I paid for ?

I submitted my order with a copy of my active prescription 4 weeks ago. Apparently my prescription was denied, even though I sent a copy of my current prescription from my doctor portal. I did not receive any follow up emails, and now, a month later, when I called in, I was told my prescription was expired--even though the pdf clearly shows it is not. What I'm most upset about is that there is zero communication with customers on the status of our orders. I have deleted the app, and will never order from this farce of a supplier again--and will tell all friends and family to avoid ordering from here.

Poor customer service, no response to inquiry, no communication, three plus weeks for shipping.

Do not order your contacts here, when the company was AC lens I never had a problem it’s been 4 weeks and my order has still not been processed after the incorrect order was placed twice by their representatives none of them know what they doing it’s always the run around and excuses as to why the orders aren’t being shipped. This company has gone to complete shit I will NEVER purchase anything with them again. Unbelievable

Worst than 1 star. I was on the phone for 1 hour with my first customer care person all for him cancelled my order and repurchase not once but twice. They did not call my eye doctor because if they did they would have gotten the right prescription. And then when I called it was supposed to be expedited.. 4 days later I’m in the same position of them holding my order due to again a prescription error. The worst service I ever had with a company.

I’ve been ordering from them for years now and I’ve finally gotten fed up!!!
EVERY month when i order there’s always and issue with delivery time etc
This last time I ordered OVER 1 week ago and I STILL havent received them
Their customer service is atrocious and they lied to me
They told me this past Friday i would receive them yesterday at the latest
It’s now TUESDAY and I now am told I’ll receive them by the end of the day tomorrow WEDNESDAY!
This is a terrible website to order from
BEWARE

After three weeks of waiting for my contact lenses to arrive, and after multiple phone calls, still no contact lenses. Each representative said that they could fix the problem, but no one never did. I wrote a complaint to the company, but I received no reply.

I wouldn't even give them one star. I've never had issues with this company until this last order I placed. I placed an order on November 14th for two boxes of 90 day contacts and I still have yet to receive my order. I've talked to 5 different representatives telling me different things I've asked to speak to a supervisor at least 5 times assuring me they will call me back and they don't. This has been an absolute nightmare I will never order from them again and I encourage other to avoid them as well.

We used to order from ACLens and had no issues, until they were acquired by Discount Contacts. My experience with Discount Contacts has been abysmal, from them not bothering to contact my doctor for the prescription (after I chose that option at checkout, and them not notifying me they didn't until I reached out to them a week later to ask why there were no updates), to giving me wrong information on where in my account to upload the prescription, to shipping that took for-e-ver. I'm 16 days past my order date and my contacts are still bopping around two states away with a delivery date that has long since passed. Absolutely horrible and will be searching for a new supplier.

I would give them a 0 if I could. Spent $200 for a year supply and 8 of the 12 lenses were defective, or already had a tear when I took then out of the package. Customer Service is the worst and almost non existent. It took the tried before I got a reply. When they finally replied they were no help. Don't waste your time or money. Before thevmergw this company and their products were amazing, but not anymore

I have used military contact lens and now discount contacts for over 10 years. This year -recently SEP to OCT 2025- has been the worst experience. I gave them four chances to fix their issue but they still couldn’t figure it out. First they canceled my order because the prescription did not spell out 1-day contacts but my doctor circled it as a choice on the prescription. I wrote two emails asking for help and no response. I called and they said the doctor had to hand write 1-day because the AI did not recognize the circled, printed 1-day. Ok fine we did that then they canceled it again. I called and the customer service could not figure it out. Then i get an email that says the cancellation was because the doctor’s name was not there. I laughed because it is printed in the left bottom corner but I bet the “AI” couldn’t understand that it was a LTC military optometrist. Come on people use the humans. I will be purchasing from 1-800contacts even though they are more expensive- at least they have half a brain.

I've been ordering from discountcontactlenses.com for years and never had issues. My most recent order, I placed July 24th and didn't get any shipping notification for 2 weeks, which was weird since they usually ship out pretty quickly. I emailed their customer service, who took TWO WEEKS to reply to me and said there was an "error" in the order transmission and that they had to cancel my order. They offered a 10% off discount code but I would have to call their customer service line to redeem the coupon. First of all, why was I never notified that my order had been canceled due to a website error? And secondly, I had used a 20% off discount code that they had advertised in a promotional email, so if you made an error, to make it good they should have offered me another 20% discount code, instead of a measly 10%. From other reviews, it looks like other people have been experiencing similar problems. I will probably order from another vendor.

Absolutely the worst customer service. Every time I call regarding an order, they can't find it. And when they do, it takes them a long time (20 minutes). Been trying to get a refund for an order I sent back and it's been impossible to deal with the customer service. They don't understand. Incompetent.

Ordered lenses on the 28th of July. Still not arrived by the 12th of August. Finally managed to speak to someone in customer service who refused to accept that UPS had lost them. Customer service was appalling. I've paid for lenses that I haven't received.

If I could leave a - 10 I would. I have given this company 3 chances to get it right and it was still a horrible experience. The 800 number you call for customer service might as well be nonexisting. I talked to three differt customer service and they all three told me something different. Keeping you on hold back and for the for 42 mins. Also chariging my credit card when I have not recieved my order. I had to do this two times calling my credit card to have a credit. I really could go on on how poor this company handles their customers, but I have wasted enough time of my life on them. Please consider ordering from any other place , but them.

There is a problem with my order. I have called several times to address this. I am put on hold for 30 seconds. Then a message tells me that I can press 1, leave my number, and they will get back in touch with me in a few minutes. It's been over 2 hours. Others have faced worse.

Order placed and money paid. Promised 3 to 5 business days for delivery. It has now been a month and still no contacts. They will never answer the phone, never return a message and have failed to respond to any of my emails. I am now reporting their company as fraud to the BBB and disputing the charge in my account to try and recoup my money. Do not order from this company.

Horrific customer service

I have been buying contact lenses from AC Lens for years. A bigger company bought them out and it became Discount Contacts, so I placed my order through them. I have been trying for a week (I placed my order more than 1 week ago) to get a hold of anyone through their email or on the phone. Yesterday I waited 25 minutes on hold -- it's clear that no one was ever going to pick up, if anyone is even there at all. All I want at this point is to cancel my order, which I also cannot do without customer service help. DO NOT order from this business.