Direct Freight Express Reviews 

These people are the most unprofessional ruthless company I've had to deal with besides roadrunner.im severally disabled and their postal person twice got caught tossing items over my fence because I had a puppy.the second time the puppy actually ripped all my items up and when I exercised my right as a consumer for the photo of the item being delivered I was faced with argument instead of the photo from both this command road runners Rosny park.eventullu I went back and forth between each company before it was provided which is meant to actually happen when it's being delivered.the parcel was put right next to the pup in the photo and I stated what if it had of been something harmful but it was done now I lost sheets I think the worst part was the abuse I copped and yes I got a bit flushed back I had not long lost my son and have PTSD..then the real trouble started!they started playing games with my parcels ..... sending some back telling others ide have to collect them and charge my NDIS workers to go pick them up but still collect the delivery fee,!the worst of it was when I was threatening to take roadrunners(their partner courier) to court because I cannot understand things properly I always have my phone on loud speaker so my workers can help with everything and so they knew all along there was no wrong doing on my part and were happy to go to court and then a major player rang and threatened me from direct freight almost like it was like a male speaking to a female from back in the 16 hundreds he left me shaking and in tests and highly suicidal over POST.SINCE THAT DAY THIS COMPLANY AND ROADRUNNERS HAVE CONTINUED TO MAKE MY LIFE HAVOC LIKE YESTERDAY SENFING A MESSAGE SAYING WERE COMING THEN I FIGURED THEY WOULD NOT AND SURE ENOUGH RTS.BUTU SUPER PAYOUT DUE IN A NONTH AND I WILL FINALLY TAKE IT TO COURT AND GET TO AT LEAST SEE A COUPLE OF THEM IN TROUBLE FOR THE HELL THEY HAVE CAUSED AND THE MONEY YHEY HAVE TAKEN

Received email advising delivery would be next business day. Phoned to find out a rough time as i'm a tradie on the road. Was told to call back the next morning after 10.30 and they could oblige. Phoned at 10.40 and was told parcels had already been delivered! Took me half an hour to get home to find my 3 parcels (4ft x 2 ft) sitting on my front door step in full view of the street! ($1500 of gear). Not good enough.

Can not fault this company. Have received few deliveries through them and each time arrived on time, in good condition. Drivers always very professional, polite, leave delivery in place requested and go the extra mile to provide excellent customer service.

I paid for door to door delivery, i noticed the tracking showed the item at a Rural Depot twice and showing it was out for delivery... twice, on the 5th, i expected delivery at some stage, after 6 days i called and asked where the package is and what rural depot it was sitting at.. they didnt know, but would find out and get back to me, another 5 days later i got a breif email saying that its sitting at a depot in the next town, 2 hours away, and i have to go pick it up as they will not deliver it.. no compensation, disgusting.. i would NEVER choose this company to deliver anaything if i have the choice.. charging for a delivery then not honouring the agreement, piss poor

We use them all the time because they were here when i started but that is about to change. I am not happy at all with their service. After they have your parcel, they specialise in dodging care and responsibility. An example (there are many)... We sent a parcel to Queensland from Sydney. On the way there, their truck burned to the ground. We enquired where our consignment was after it said on tracking that it hadn't left Sydney yet. They had no answer. 2 weeks later after constant enquiry they said it was a total loss in the fire and that they didn't know it was on there. They said they don't track it after they get it until it gets to the other end. They had no idea where it was. And although the total loss was entirely their fault (and they know it) the said it was my problem. I said a credit was in order to compensate our loss and they said we could apply for a return of our shipping cost. We are currently looking for another freight company

These people have the excuse that because they use third parties to do their deliveries is ok for them to be late. And they say that it is not their responsibility because they are not doing their deliveris but another company the hired.
Very dissapointed and very upsetting.
I will tryi to stay away from these people

Sent an item in perfect condition. Careful packaging and labelling to indicate it was fragile and must be handled with care. Arrived completed damaged very clearly mishandled, apparently fragile means throw it on the ground. Spoke to them on the phone and was advised to go ahead and submit the warranty claim and photos, shouldn't have an issue! Direct Freight then rejected the claim and takes no responsibility for destroying it. Hndreds of dollars down the drain. Just another absolutely useless transport company.

Got a birthday present for my 4 year old son delivered and the box was heavily damaged. It had something liquid splashed all over one side and on the other very clear boot marks. The box had a clear warning not to trample on.

Dogshit Company!!

I was at home all day and took WFH but the package was not delivered. The delivery driver did not even bother to ring the apartment buzzer code. When I tried contacting the company they said an attempt to delivery was made but that's not true and then they started defending themselves and instead started accusing me. And this is not the first time this has happened and I'm 110% sure it won't be the last time either. I don't understand why other companies use this company for package deliveries. An incompetent company like this should not be allowed to operate and on top of that their support staff is extremely rude instead of being helpful and cooperative. Never getting anything from them again. Heck if I see the sender is using Direct Freight for sending my packages, I'll just straight up cancel it and get it from somewhere else. I'm sick of dealing with this dogshit piece of shit company.

I had a surfboard delivered by this company.
No notification of when it was going to be dropped off. They literally dump it at my front, i could hear the bang from the opposite side of the house. It was just gonna be left there unattended. Depiste having stickers saying fragile and top load, the was big bend and a hole on the box. They dinged the board.
Do not use this service they are careless.

Driver left packages on the nature strip. On a busy road. In front of a closed driveway gate. Packages were of course immediately stolen. DF customer service advised "tough, we dont accept liability even for gross negligence".

The customer service I was given was disgraceful. Rude and condescending people you have in the customer service department. Training is definitely needed and I hope the phone call was recorded.

Worked from home on the day of delivery. Apartment buzzer did not even ring and I received an SMS and email notification saying they tried to deliver but I wasn't home, which was utter nonsense.

Rasha Alfanham was very rude and unhelpful on the phone. Didn't believe me about my package not being delivered. Found out later on that my package was delivered to Victoria instead of New South Wales.

The email said the delivery could arrive as late as the 28th. The next email provided tracking and the delivery was made on the 20th. Just leaving this review as there are a ton of bad ones and not everybody is having bad experiences with this company. The only negative thing at all happening was a crappy plastic cosmetic cover on the center point of a chrome office chair base was cracked but it seemed like a decoration rather than anything useful or functional anyway so I wasn't bothered by it, could have happened during actual shipping. The items were really well packaged and arrived within an acceptable time frame.

I am still waiting for my parcel some 10 days after Direct Freight received it. They stated it would be delivered on the 12th, then when it wasn't I called and they claimed the truck broke down and it would be delivered that evening. Fast forward to today (16th), they finally put it on a truck and once more, the parcel is undelivered. I called and was given the same excuse. Mind you I even have an authority to leave and full unhindered access to the property. It's a complete joke.

Delivery driver refused to help me with parcel which was a heavy concrete top table .
I told him I had a flat trolley and if he could help me lift and wheel parcel it my front door as I was unable to budge the parcel. He replied, no I cannot help you and walked out of foyer area.
Technically , was not delivered to my door , dumped at entry of foyer .

Absolutely terrible service , lazy man .

i would love to give zero star!!! I have ordered the item on the 15th of Nov, the worst courier business i have ever seen. It's been two months and still have not got my parcel!!! they have texted me and promise to get it delivery on the 23rd or 24th of DEC, my parcel is still at the depot on the 1st of dec!!!! and again they texted me again saying they will delivery on the 8th of Jan 2026, still not there!!?? Not happy at all, the parcel cost me over $1900.00

Ordered a delivery from Big W. I was advised it was onboard for delivery. A couple of hours late the notification said Not Delivered. I called their number and they told me the driver could not find the address as the address was wrong. They read what they had and it was correct. I then rescheduled the delivery for the next day with more details and giving them authority to leave. Got the onboard notification again, and then next time i checked it said Not Delivered - even though someone was home to receive it. No notifications about the Not Delivered status, i had to find this myself. I called them again and the driver had marked that the address did not exist. The CSR then looked it up on Google maps and obviously found it. She asked if i often have problems with deliveries to my apartment complex and i told her never. Then i asked if it could be directed today to my workplace, which is 10 mins down the road from their depot as she said the driver was still out on the road. The answer was no as it is more than 10km away from my home address! Then they could not tell me when the package would arrive back at the depot for me to pick up. I gave up and just said I'd pick it up from the depot which will have to be Monday as it is Friday and they do not deliver on weekends. What a f'n drama. I will be advising Big W they should change providers, especially as Direct Freights ratings are so low and i am not the only one to be stuffed around by them!

Hello
I am emailing your business today to complain about the disappointing service one of your delivery drivers just provided!

I live on a hill and I’m aware my drive way is a little steep!
This doesn’t stop anyone else from walking up the drive way to my front door and leaving my parcels in a safe place!!

Your driver today left my package down by the road verge in the sun were anybody could simply just take it and I would be screwed over and ripped off cause you think this is acceptable!!
It’s disgusting and shit effort!
That’s just lazy and disrespectful to your customers!
I am lucky I was home to see this, otherwise Christmas gifts would be ruined or stolen!!
I’m very angry and frustrated with this service!