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See what reviewers are saying

Rated 5 out of 5 stars

What amazing service from start to finish! This has to be one of the best companies I have ever bought from. I used the cushion replacement service for the rear cushions on a sofa and received a quota... See more

Rated 5 out of 5 stars

Absolutely brilliant service. My Next sofa seat inners...can't even call them cushions were literally falling apart. Lumpy, uncomfortable and unsupportive bits of broken foam and wadding. The worst... See more

Rated 5 out of 5 stars

Wow! What a difference to my sofa! It's so comfortable now with the new cushions. It has also made a huge improvement to the appearance of the sofa. Looks great!

Rated 5 out of 5 stars

Thank you to all the staff at GB Foam, especially the lovely Sophia who I spoke to twice on the telephone ensuring my measurements were correct and purchases where best for my project. She went a... See more

Company details

  1. Home Improvement Store

Written by the company

Direct Foam is the first choice for anyone requiring foam cut to any size and shape and we specialise in sofa cushion replacement. Whether you need replacement foam cushions for your worn out sofa or cushions for your garden or outdoor space, we are able to bring you quality foam cushions at the best price, delivered directly to your door.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great cushions

Great cushions - really make our sofa look so much better (and so much comfier!).

Website is a little slow but otherwise easy to find the shape and type of foam you need.

Delivered well with minimal wait.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Direct Foam provided an exceptional service.

Direct provided an exceptional service. On visiting the factory I was given samples of foam to try and, once I had made my choice, they provided collection bags for my cushion covers within two days; these were collected on my chosen day. I confirmed and paid for my order and the cushions were returned within less than two days.
All staff with whom I had contact were very helpful.

6 September 2023
Unprompted review
Rated 1 out of 5 stars

They didn't fulfil the order

They didn't fulfil the order - a piece of foam I ordered and paid for never arrived. I've emailed the company and have had no response.

28 July 2023
Unprompted review
Direct Foam logo

Reply from Direct Foam

As discussed I can confirm we didnt receive any email from yourself so unfortunately we wasn't aware of the issue at hand however we managed to rectify this issue via email and sending the missing item on a next day service. We hope you're happy with your order

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Ordered a replacement foam cushion pad using the online ordering guidance and voila!!!! A few days later it arrived at our house and my husband is thrilled with his new, supportive, armchair cushion (huge improvement on the feather cushion he used to have that just squashed flat every time he sat on it).

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Great company, helpful staff and excellent product.

An excellent company with great products, very helpful staff who understood my requirements and advised accordingly. The help I received made the last few weeks of my husband's life tolerable with a soft foam mattress that relieved stress on his joints. Thank you so much.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer review

Straightforward website, excellent value for money, speedy delivery and a very good quality cushion made exactly to the right size......Thoroughly recommended

12 June 2023
Unprompted review
Rated 5 out of 5 stars

The company was able to supply exactly…

The company was able to supply exactly the right size foam for what was wanted. When the order arrived it was completely correct and very accurately cut to measurements, meaning that the bench cushions I was making were an excellent fit and the person they were given to was delighted with them.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product- really pleased with quality. Wasn’t sure what I needed but team was very helpful and knowledgeable providing different options to suit my needs.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Quality foam

Quality foam,ordered on line to fit a cover l had made. Gave the measurements and received foam that fits perfectly.
Great service too.
Bob&Jill (Selsey)

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Shannon helped with all aspects of my order, from quotes to final product created. Up to date correspondence on progress of the order throughout the process. The final product of two bespoke cushion and back covers for conservatory chairs and matching sofa, where stunning, flawless.. professionally stitched to a high standard, reasonably priced too. I would highly recommend to anyone. So glad I found this company

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Easy ordering and excellent service .

Easy to order on line with excellent information about which foam is best to use .
Arrived well packaged and both pieces cut to the correct sizes . Kept well informed about order and delivery , excellent product and would highly recommend the product and the company .

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased with my two recent orders…

Very pleased with my two recent orders of foam cushions. Easy to use website and prompt delivery (almost too prompt- the email saying the courier has it is followed immediately by one saying it will be delivered in the next hour or two, which is fine if you happen to be in, but not great if you're out).

10 May 2023
Unprompted review

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