We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh an... See more
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After direct contact between me and Direct Ferries the issue was well resolved. Thank you for the service. A happy customer. Very annoying that you cannot add more than one vehicle (bike) to... See more
Company replied
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets. After a complaint at Direct Ferries they returned my m... See more
Company replied
Company details
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.2
Great
11K reviews
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Easy to make a booking.
9 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
everything is forced insurance that is…
everything is forced insurance that is not needed plus extra costs for cancellation etc. was worthless and tourist scam. krilo does not do that. criminal behavior and we are kind of locals who have been coming here for 50 years
9 June 2025
Reply from Direct Ferries
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your disappointment.
Optional extras like cancellation protection are entirely optional and may offer more flexible cancellation options, depending on the operator’s policies. Cancellation and amendment fees are common across ferry operators and can vary.
While we don’t control pricing or onboard services, we will gladly pass your feedback on to the operator.
If you need any assistance with your booking, please don’t hesitate to contact our team—we’re here to help.
Kind regards,
Direct Ferries
Absolutely disgusting company to deal…
Absolutely disgusting company to deal with. Terms and conditions state £10 to change passenger / car details, yet they quote £25 when you try to process and hope you haven't checked. Added two passengers to my vehicle for a ferry crossing, they incorrectly put one passenger twice, and tried to charge me to put their mistake correct. Updating car details as I will be taking a different car, that's another £25 until I challenged it. No customer service team to call, just an online bot. Will be booking direct with Red Funnel in future, absolute cowboys and extortion.
6 June 2025
Unprompted review
Reply from Direct Ferries
Dear customer,
Thank you for your feedback. We’ve reviewed your booking and can confirm that the first change request was made in October 2024, for which a £10 amendment fee was applied, in accordance with our Terms & Conditions.
A second request was submitted on 06/06 to update the vehicle registration, and again a £10 fee was charged. Please note that amendment fees are set by the ferry operator, and we are required to apply them as part of their booking policy. Unfortunately, we are not able to waive these fees. This is clearly outlined in our T&Cs during the booking process.
We do understand your frustration and sincerely apologize for any inconvenience. Your comments have been noted and will be shared with the relevant teams to support ongoing service improvements.
Kind regards,
Direct Ferries
Bad score
I give a low score because I feel robbed. By applying for a membership by the ferry compagnie I could have gotten a 25 percent discount on the crossing. I was not aware of that possibility.
4 June 2025
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your input, as it helps us continually improve the quality of our service and the experience we offer.
To help our customers find the best value, we always recommend checking the ‘Special Offers’ section on our website. This page is regularly updated with the latest deals and discounts available from our ferry operators, making it easier to find the most cost-effective travel options for your journey.
If you have any questions or need assistance navigating the offers, our team is always happy to help.
Kind regards,
Direct Ferries
vlotte servis
1 June 2025
Missing Human interaction at Direct Ferries or more smart Bot
We booked a ticket via Direct Ferries - everything went smooth - payment, process even the changes 1 hour later. Problem is we paid for the ticket voor de Øresund Bridge Pass (Malmo to Copenhagen) but we didn't receive the ticket. So as instructed asking help from the Direct Ferries "helpfull" bot - but that leads to no where. 30 minutes later still no answer that this Bot keeps asking an providing the same response. Is there a human at Direct Ferries who can help me locate the Øresund Bridge Pass ticket I paid for?
Update:
Samuel came to my rescue. Super thanks Samuel for sending me the ticket and solving our problem. :-) A Double thumbs up to you! I understand that the bot is of great help. But, not sure it would work because its not my expertise, perhaps it's possible to program the bot so that if I keep asking to restart the conversation (because the information I seek is not there) the bot can redirect me to a human or give me other alternatives. For today Samuel of Direct Ferries is the BEST! :-)
21 May 2025
Reply from Direct Ferries
Beste Klant,
Bedankt dat u de tijd heeft genomen om ons een beoordeling achter te laten, onze klantfeedback is zeer belangrijk voor ons.
Als u ondersteuning nodig heeft bij uw boeking, kunt u op elk moment contact met ons opnemen via onze messenger, zowel binnen Mijn Account als ons helpcentrum.
De beslissing om al onze contacten via het web te laten verlopen in plaats van telefonisch, is genomen zodat we ondersteuning kunnen bieden in meer talen en dringende contacten beter kunnen triëren. Als gevolg hiervan leveren we betere klantenservice dan ooit tevoren, met onze kortste responstijden ooit.
We streven er altijd naar om onze bot te verbeteren en bieden onze excuses aan dat u moeite had om contact op te nemen met een medewerker.
We hebben nu rechtstreeks contact met u opgenomen om u te ondersteunen bij uw probleem.
Met vriendelijke groet,
Direct Ferries
Easy to book!
2 May 2025
No contact details only an AI Bot
Had an issue with car. Try to reach them, could not. Only an aI bot. So horrible when traveling and in stress!!! The website gavd no info and no number. Booked a new ticket, with not same company. Then they called me back. Too late and ticket not refundable.
1 May 2025
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to provide your feedback.
We regret to learn that you encountered an unsatisfactory experience with our customer service. Upon reviewing our records, it appears that once the chat was transferred to an agent, a prompt response was provided. However, it is unfortunate that no resolution could be offered, as you reached out on the same day as your booking departure, which was yesterday, 01/05.
Regrettably, we are obligated to comply with the terms and conditions set forth by the ferry operator, and we must adhere to their ticket policy.
We will remain at your disposal for any further inquiries.
Quick and simple to book.
Quick and simple to book.
Great website and app. Both are simple to use.
29 April 2025
Very easy to use website to book
Very easy to use website to book, good overview of prices.
21 April 2025
Everything arranged quickly
18 April 2025
Reply from Direct Ferries
Beste klant,
Bedankt dat u de tijd heeft genomen om ons een beoordeling achter te laten, onze klantfeedback is zeer belangrijk voor ons.
We bieden onze excuses aan voor de verwarring over het ticket- en incheckproces. Ongeveer 7 dagen voor vertrek ontvangt u een e-mail van de veerbootmaatschappij om online in te checken. Na het online inchecken op hun website kunt u uw instapkaarten downloaden. Als u de e-mail niet ontvangt of niet online kunt inchecken, zal de veerbootmaatschappij u automatisch 3 dagen voor vertrek inchecken en u de instapkaarten per e-mail sturen.
Als u ondersteuning nodig heeft bij uw boeking, kunt u op elk moment contact met ons opnemen via onze messenger, zowel binnen Mijn Account als ons helpcentrum door te klikken op de 'Help'-knop in de rechteronderhoek: https://help.directferries.com/hc/nl
Met vriendelijke groet,
Direct Ferries
120min before departure for…
120min before departure for “footpassengers” is ridiculous and waste of time, and on top of that you are delayed with almost an hour. Also the border controls are awfully inefficiënt. Queing yet another hour before getting off the boat is not exactly welcomming tourists to spend time and money in Marocco.
9 April 2025
Reply from Direct Ferries
Dear Customer ,
Thank you for sharing your feedback with us.
We are sorry to hear about your unsatisfactory experience. It seems your review relates to the check-in time for the ferry. Unfortunately, the last check-in time is set for all customers on this route, and we do not have control over it. We were not made aware of any delays, as such decisions are generally made on the day of crossing. I will reach out to the ferry operator to find out what happened.
Regarding the conduct of the port staff, it is concerning if you felt uncomfortable. Since we cannot verify the events that took place, we kindly ask you to provide more details so we can address this issue with the ferry operator. We apologize for your dissatisfaction with the service.
We appreciate your understanding and will pass your feedback along to the ferry operator. If you need any further assistance, please do not hesitate to let us know.
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