De boeking voor de Ferry is simpel echter in afwachting of er werkelijk ook plaats is onduidelijk. Terug betaling is netjes. Dat is belangrijk
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We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh an... See more
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets. After a complaint at Direct Ferries they returned my m... See more
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Company details
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to book!
2 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No contact details only an AI Bot
Had an issue with car. Try to reach them, could not. Only an aI bot. So horrible when traveling and in stress!!! The website gavd no info and no number. Booked a new ticket, with not same company. Then they called me back. Too late and ticket not refundable.
1 May 2025
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to provide your feedback.
We regret to learn that you encountered an unsatisfactory experience with our customer service. Upon reviewing our records, it appears that once the chat was transferred to an agent, a prompt response was provided. However, it is unfortunate that no resolution could be offered, as you reached out on the same day as your booking departure, which was yesterday, 01/05.
Regrettably, we are obligated to comply with the terms and conditions set forth by the ferry operator, and we must adhere to their ticket policy.
We will remain at your disposal for any further inquiries.
Very easy to use website to book
Very easy to use website to book, good overview of prices.
21 April 2025
Everything arranged quickly
18 April 2025
Reply from Direct Ferries
Beste klant,
Bedankt dat u de tijd heeft genomen om ons een beoordeling achter te laten, onze klantfeedback is zeer belangrijk voor ons.
We bieden onze excuses aan voor de verwarring over het ticket- en incheckproces. Ongeveer 7 dagen voor vertrek ontvangt u een e-mail van de veerbootmaatschappij om online in te checken. Na het online inchecken op hun website kunt u uw instapkaarten downloaden. Als u de e-mail niet ontvangt of niet online kunt inchecken, zal de veerbootmaatschappij u automatisch 3 dagen voor vertrek inchecken en u de instapkaarten per e-mail sturen.
Als u ondersteuning nodig heeft bij uw boeking, kunt u op elk moment contact met ons opnemen via onze messenger, zowel binnen Mijn Account als ons helpcentrum door te klikken op de 'Help'-knop in de rechteronderhoek: https://help.directferries.com/hc/nl
Met vriendelijke groet,
Direct Ferries
120min before departure for…
120min before departure for “footpassengers” is ridiculous and waste of time, and on top of that you are delayed with almost an hour. Also the border controls are awfully inefficiënt. Queing yet another hour before getting off the boat is not exactly welcomming tourists to spend time and money in Marocco.
9 April 2025
Reply from Direct Ferries
Dear Customer ,
Thank you for sharing your feedback with us.
We are sorry to hear about your unsatisfactory experience. It seems your review relates to the check-in time for the ferry. Unfortunately, the last check-in time is set for all customers on this route, and we do not have control over it. We were not made aware of any delays, as such decisions are generally made on the day of crossing. I will reach out to the ferry operator to find out what happened.
Regarding the conduct of the port staff, it is concerning if you felt uncomfortable. Since we cannot verify the events that took place, we kindly ask you to provide more details so we can address this issue with the ferry operator. We apologize for your dissatisfaction with the service.
We appreciate your understanding and will pass your feedback along to the ferry operator. If you need any further assistance, please do not hesitate to let us know.
Boat left before departure time. We were screamed at
We are waiting for the speedboat at Bangrong pier. After much confusion we have been told that the boat has left without us. The company they booked for our speedboat was Tigerland Ferry. The lady working there was shouting at us from the moment we arrived and told us we're too late. We had arrived 35 mins prior to departure time which was supposed to be 10am. They told us we were too late. We paid around $6000baht for our tickets; way more than if we had just bought tickets direct. Another provider has kindly offered to take us to Raleigh but we now need to wait. Ruined our day. Shout out to Supaporn who sorted things out for us
9 April 2025
Unprompted review
Reply from Direct Ferries
Dear Customer
Thank you for your valuable feedback; we sincerely appreciate the time you have taken to leave a review.
We regret to hear that you missed the crossing, and we understand the frustration this situation may have caused. In order to proceed with our investigation, we kindly request that you provide your booking reference number. This information will enable us to verify the details of your case, and you may also share it with the ferry operator if you prefer.
We apologize once again for the inconvenience you have experienced.
Sincerely,
Direct Ferries
Avoid!!!!
Had a change of ferry port with no other communication, ie name of vessel and where we return too etc. When trying to contact them no number! Bot all but useless 😔 thought I was booking with actual company as comes up first in search engine. Been charged twice as much as the ferry company charges for the trip and even though trip changed no change of refund without charge? Dreadful company book direct, swerve past the search engine listing.
7 April 2025
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.
We sincerely apologies for the issues you have experienced and for the disruption to your travel plans.
We do apologies that you was unable to get in contact with us, if you proceed through the bots questions your request will be passed through to an agent.
The decision to channel all our contacts by web rather than by phone was made so that we can provide support in more languages and better triage urgent contacts. As a result, we’re delivering better customer service than ever before with our shortest ever response times.
Dear
Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.
We are sorry that you was unsatisfied with the cost of your booking.
The ticket prices are set by the ferry operators and subject to availability which does mean they can change at short notice. We check the live price several times during the booking process to let you know at the earliest opportunity of any price change. The price can also go down and it's important to us that we can provide the lowest price possible.
We are sorry that your sailing time was changed, we understand how frustrating this can be. Due to the nature of sea travel delays and cancellations can happen from time to time and whenever we receive notification of such changes, we will notify affected passengers by SMS and email. In most cases cancelled sailings or changes to the sailing time are caused by bad weather and the decision is made for the passenger's safety.
We're truly sorry again for the inconvenience caused but we hope you can appreciate that delays and cancellations are beyond our control.
Kind regards,
Direct Ferries
Quick and easy bookibg
4 April 2025
Price changed drastically at the moment…
Price changed drastically at the moment of payment (almost 50%)
29 March 2025
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.
We are sorry that the price changed while you were making your booking, we know this can be a frustrating experience. The ticket prices are set by the ferry operators and subject to availability which does mean they can change at short notice. We check the live price several times during the booking process to let you know at the earliest opportunity of any price change. The price can also go down and it's important to us that we can provide the lowest price possible.
We're sorry again for any inconvenience the price change may have caused, if there is anything else that we can help you with please let us know.
Kind regards,
Direct Ferries
AVOID - totally incompetent!
AVOID - nothing 'direct' about this - they are more expensive and don't have up to date information and will tell you something is full when it isn't! You're much better going to the ferry company itself. Terrible customer service with operators who are either incompetent or just don't know the details/policies of their own company.
7 March 2025
Unprompted review
Reply from Direct Ferries
Dear customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. Our aim is always to provide the highest level of customer service and we're very sorry that we've fallen short on this occasion.
Regarding the prices, as booking agent we don't have control over the prices and we are bound by the operators terms and conditions.
Unfortunately we cannot see any reference number to check the issue you experienced when making the booking.
If you need any assistance please contact us using the messaging channel or entering to "My account".
Kind regards,
Direct Ferries
+ 10 registration
13 March 2025
Easy to change booking
Easy to change booking, quick response, fantastic customer service! Thank you!
12 March 2025
easy and transparant site
10 March 2025
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