The system is easy to understand, however, instead of "return", it should be "round trip". When I was booking, I did not understand it very well, so I made two single journeys instead of "return".... See more
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Review summary
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Reviews shaping this summary
The booking process was easy. Great experience although unclear how to book a two-way trip (you have to click twice it seems). But the company (NLG) was very unclear on where to wait for their boat.... See more
We love using Direct Ferries to book our travel around the Greek Islands. But we are upset to find we cannot sail from Kefalonia to Corfu in mid September this year. This makes our journey very diffic... See more
A suggestion: When traveling, I always make paper copies of important papers, i.e., air, train and boat itineraries and confirmation Nos. , etc. in case my phone or laptop is damaged, lost or stole... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.4
Excellent
86K reviews
Asks customers to review
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Trip to Italy and Sicily
Booking and checking routes was easy. Timings were obvious and closing to have cancellation cover was a good idea. I was able to change some bookings without any problems. Staff are really helpful.
18 July 2026
Booking Process
14 July 2026
Easy and quick to use web site.
18 July 2026
Well organised and always on time
Well organised and always on time. Great value and convenient.
21 December 2025
Quite simple to understand and use.
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Return trip to Ireland
I found the booking process a bit clumsy. Choosing a different port for the return trip was not straightforward. The price charged on my credit card was around £8 more than I was quoted, without any explanation of the breakdown.
18 July 2026
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you found the booking process less straightforward than expected, particularly when selecting a different return port. We also understand your concern regarding the difference between the quoted price and the amount charged.
We've reviewed your booking and can confirm that the total amount charged was correct. The difference you noticed relates to the booking fees and any selected options, which are included in the final total before payment is completed. We understand that a clearer breakdown of the charges would be helpful, and we'll ensure your comments are shared with the relevant team as we continue to improve the booking experience.
Kind regards,
Direct Ferries
Very enjoyable crossing both ways
Very enjoyable crossing both ways, no problems whatsoever, we had turned up early but managed to take the earlier ferry.
17 July 2026
Easy to navigate the booking process…
Easy to navigate the booking process Very user friendly
18 July 2026
We met the friendliest staff member…
We met the friendliest staff member that helped us and even though we got something wrong with the check in, he helped us sort that problem. The staff member was called Richard, and he deserves the 5 stars
18 July 2026
A total scam
A total scam, we booked ticket for 22.july, and then, they changed it to 23.july. little did I know, that they have sendt 2 simmilar mail, with short period, so i did not notice the difference. And because we did not have insurance, they did not refund, or change. All this happened within a time frame of half-hour. And then not answering at all. We are flying from Norway, and we have booked hotel in Curfu in 22.July.
This is a scam, and by unthinkable and unethical way they make you pay more. This an untical service, and unethical human working there. This website should and must be boycotted.
18 July 2026
Unprompted review
Easy to handel and informative page
Easy to handel, informative, quick comparising. (Only thing that is maybe improvable - not so easy to book roof boxes or other extensions of the car hight/length
15 July 2026
Very good stuff
17 July 2026
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