Direct Express Logistics Reviews 24

im expecting a time sensetive delivery that requires cold storage. the tracking shows it was recieved by this hub at 7am this morning (this is also the hub that services my area). they did not send it out for delivery. i called up at 11 am to be told "its been sent to the wrong hub we should deliver tomorrow." despite the tracking showing exactly where it is (the correct hub.)

Little Lee was very curtious and friendly and put the order just where we wanted it. Thank you Lee

Little Lee delivered our pallets. Lovely gentleman, very friendly and polite and phoned me beforehand to say he would be 30mins - and he was 😁

Little Lee was extremely helpful during the whole delivery process. He was very polite professional and cheery and a pleasure to chat to. Thank you. Lucie

But for the quick action and stellar customer service representation of this overnight courier depot - plus the Sherlock Holmes skills of Customer Service Advisor, Paul Ashton, at APC Depot 78, my fridge-freezer may still be sitting on the sidewalk singing, 'Knees up Mother Brown!'

Not even 'overzealous' NetZero King, Ed Miliband could do without a food protector, but mine was loitering in 'Limbo' somewhere. And when the outfit you've purchased from fails to know whether they're Arthur or Martha, this is when you call in the cool heads.

Rising to the occasion came the Knight in Shining Armor who deduced the major hiccup and arranged in quick-speed-time the delivery of my 'other' much-needed cool head. This man went the extra mile when the supplier of said item was left standing and useless in the straight. I thank you for that, Paul.

One must be fair and pay special mention to the driver and deliverer, Atif who also went the extra mile on this delivery occasion, which was very much appreciated.

In a day and age when we have come to expect second-rate performances, it is refreshing to find a company - and representatives of the said company - willing to take their jobs seriously and go the extra mile. Needless to say, I intend to use DEXL, Bedwas whenever possible.

Exceed delivery driver,
Very courtius and could not do enough to help.
Little Lee Top Man

Little Lee , was a very professional , friendly driver
consignment delivered in perfect condition in good time.
Would highly recommend, Lee a big asset to the company.

Topman very very helpful

Little Lee was fab, we have a very long thin drive and he managed to get down to us without problems. He was very kind, friendly and efficient.

Brilliant work! Kind, helpful and professional!

We are generally happy wih UPN. The driver, Lee is a credit to them. He is kind, polite and helpful. Always goes above and beyond and has amazing customer service.

Lee is a lovely member of staff and always is happy to help when he comes to collect our pallets. He goes above and beyond to help us and always comes with a smile of his face!

Getting fed up now of booked collections not been collected, no discounts, refunds on missed collections, why pay a premium for next day deliveries for them not to be delivered.

Always best service from this driver. Lee is always obliging.

Fantastic driver, understanding to our delivery and collection needs. He is a credit to the company. Well done

Excellent delivery service from a friendly, helpful driver, would highly recommend this service

Absolutely horrendous service.
Cannot track parcels as drivers log it as attempted when no attempt was made
Delivered to wrong address multiple times
Appalling customer service
No attempts to rectify, justify, explain or empathise with the customer due to ineffective management on their end.

Can agree with other reviews which point out the disgusting approach to 'customer service' which is a repulsive representation of the company.

It's 2024, ain't gonna be hard to find a different courier service which actually performs.

I have a direct express credit card. I called the number on the back of the card . I enter in the last four digits of the card number. and it says, this card is no longer active.I can’t talk to anybody, no matter what number I call. As It’s not due to expire until 12/27. I got no notification that something was going on with my card. I really need someone from Direct Express to reach out to me. I really need my benefits money. I would greatly appreciate it. Thank you.

Some of the rudest and most incompetent customer service I have ever received. They claimed to have tried to deliver my parcel 3 times, despite leaving no notes or attempting to contact me. When i eventually contacted them, the "customer service" person who spoke to me was extraordinarily rude. Avoid at all costs!!

We have been using Apc to send live stock for many years now. Recently the cost went up considerably however they do ensure our fish receive the fastest and safest service. Our customers are very pleased to receive happy, healthy fish via Apc. We cannot praise our collection driver enough he's always polite and on time.