Directcosmetics Reviews 144

Thrilled to bits. Just received my order today and I'm over the moon!
Was able to buy my fave luxury anti aging item from Direct Cosmetics. The company Decleor no longer in production 😭 but DC saved the day and got myself a job lot.
Can't thank yous enough.
Will defo use again for high end products.

Recieved my order no problems

I made an error while placing an order and ended up purchasing several items that I didn't intend to buy. When I realized the mistake, I contacted the retailer to arrange a return. However, during this process, I was informed that their return policy has a specific limitation. It turns out that they only accept returns for orders that contain fewer than 8 units. Unfortunately, my order exceeded this quantity, which means I'm unable to return the items under their current policy guidelines.

I recently ordered from this company but I didnt read the description properly which said the box was damaged (hence the cheaper price). My mistake. It was for a gift so I contacted Direct Cosmetics who said no problem, send it back and we will refund.
I sent it back and received full refund a week later. Cant say fairer than that.

Ordered few times in the past 2 months, First time ever had bad experience & had to write a review.
On 14/03/2024 received my order. Was disappointed as the picture showed on the website it’s not the same bottle. Dior Poison Eau De Toillette 30ml. The bottle which was advertised was like on oval bottle ( vintage version) this is the normal now bottle which already have.
Customer service replied “To help us resolve this as soon as possible, could you please provide us with photo evidence of the item, its packaging, and the pick note?”
I provided all the evidence which was asked for the delivery note. The parfum box
15/03/2024
“Thank you for your reply and images supplied.
We have investigated this matter and can confirm the item is as advertised in the bottle a shown.
If no longer required, please feel free to return the unopened and unused item to us for a cost of the item refund.”
I return this item on 16/03/2024 sent proof of pictures me packing the item & sent proof of postage
Got a reply on 22/03/2024
“Thank you for your reply.
We can confirm the item has been received by our returns department.
Please advise - you mentioned in your initial email that the bottle was not correct, yet this item that has been returned to us is unopened and untouched, how have you been able to determine this is the incorrect item?
Also, we are currently having difficulty matching this product with our stock.”
22/03/24 I replied As my previous email I have returned unopened item. I have not opened it but I know it is the incorrect bottle due to the packaging. I have sent you pictures which prove I didn’t open it so I have returned it based off the packaging which led me to believe it was a different bottle inside compared to the advertised one.
26/03/24 You replied “Thank you for your reply.
The item is being returned back to you today by Royal Mail Tracked 48 hour service.
The reason is that we cannot match this to the stock we currently have and have determined this is not the item that we originally supplied to you”

Wow I can’t believe it I sent all proof all the evidence now you are accusing me of not sending the item you sent me. This is 100% the item you sent me. I’m so shocked lost for words. Maybe some items you sell are genuine but I’ve learnt some aren’t genuine. Please be careful whilst ordering from here always check the batch code. And tape yourself opening your packaging

Great service. Quality items. Legit shop.

I ordered perfumes on 16/2/2024. On the same date received an email from Royal Mail that my parcel will be delivered on 29/2/2024 at 3 pm. Haven’t received it to date. I called Direct Cosmetics, the lady asked me to call back on 1st March 2024. This is the second time I’m undergoing the same thing.

Bargains Galore!! Well known brands, quick postage

I purchased a long discontinued fragrance with some trepidation but everything went well. Delivery was prompt and the perfume is genuine. Some great prices too.

I have used this company for years and am genuinely shocked at the number of poor reviews i have just read on Trust Pilot. I felt I wanted to give an alternative view based on over 10 years of experience using them. I can only speak as I find and I have always had great service and fabulous products at very attractive prices.

Excellent. Best prices for Burt's Bees hand and lip care online. Items arrived very well packed - and super fast delivery.
Many thanks.
Will definitely shop here again.

Parcel got lost in the system and when I called the company, they blamed Royal Mail. It has arrived today having been a ver 500 miles from delivery address. Reason became evident,although in invoice inside showed the correct address, the clowns omitted to show the town on the outside label. No excuse for stupidity. Wonder if I will get an apology for my inconvenience through their incompetency.

Poor quality/faulty products sent out. Contact by telephone no one is ever available to deal with your complaint. Staff not helpful..
Sent pictures of faulty goods, so it could be investigated no response or explanation given. No refund while this was taking place. Outcome send items back for refund!!

I ordered perfume on 13th December for my daughter for Xmas as she was home from Australia.
However perfume never arrived although had tracking number for delivery with Royal Mail status never changed therefore unable to track it.
Today I emailed customer service with complaint requesting a refund which they responded quickly and also gave a refund with no hassle.

I recently placed a order & arrived as required on time & been trying out all the diffrent aftershaves l got

Don't use this company! They are a marketplace supplier through Superdrug. My item has been sitting with the courier since Monday morning and still is. It was on 24 hour delivery and despite delivery still not being made and the courier not giving a true indication of when it may eventually be delivered Direct Cosmetics still refuse to issue a refund! Disgusting service

Placed two orders altogether so far - both times happy with the purchase, although the second time the courier did not deliver the package and I had to receive a replacement with an already out of stock item. Excellent prices, thank you.

Bought the pure xs body lotion 100ml.everywhere i looked online was charging £15 and above but direct cosmetics was only charging £6 so i bought 3 tubes. I have no complaints at all.

Arrive and the box was really tatty torn on corners and sides. No go to give as a gift.