After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... See more
Company replied
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See what reviewers are saying
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... See more
Company replied
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... See more
Company replied
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case D... See more
Company replied
Company details
Information provided by various external sources
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Contact info
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, United Kingdom
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Insurance Team.
Holiday
Very straight forward process , got sorted in 5 mins , would definitely recommend
24 April 2025
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Team
Very happy with the service received…
Very happy with the service received when applying for holiday insurance. Happy customer!
22 April 2025
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear Jean! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team
Spoke to really nice person over the…
Spoke to really nice person over the phone. Having someone like that to speak with really makes things a lot easier. The whole conversation went very well. It's things like this that makes people return.
17 April 2025
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
Direct travel were great
Direct travel were great I was just disappointed with the go compare website as I got right to the end of my transaction and it couldn’t take my payment. I phoned up direct travel and Chloe couldn’t have been more helpful. Thanks for helping me out. All set for my holiday.
15 April 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your feedback on your recent experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
The site was easy to use.
10 April 2025
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Team
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel team
Friendly patient efficient service
10 April 2025
Reply from Direct Travel Insurance
Thank you for your positive feedback Jeffrey. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Insurance Team
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team
Holiday Cover
Sorry but have not gone yet, flying out today but thought your price very very reasonable and hope I won't need to claim for anything, just feel safer with cover. regards
10 April 2025
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel insurance Team
Easy to navigate
Your site was very easy to navigate and use especially as I'm concerned as a person in my mid seventies plus it was very affordable with excellent cover
8 April 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Holiday
I have purchased your insurance for the past 3years and have been satisfied with the policy,I purchase the insurance on line and find the process straightforward
8 April 2025
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The DIrect Travel Insurance Team.
it was simple and straight forward.
6 April 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
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