After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... See more
Company replied
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See what reviewers are saying
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... See more
Company replied
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... See more
Company replied
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case D... See more
Company replied
Company details
Information provided by various external sources
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Contact info
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, United Kingdom
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Straight forward!
26 June 2025
Reply from Direct Travel Insurance
Thank you for your positive comments!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Team
Excellent fast service
26 June 2025
Reply from Direct Travel Insurance
That is great to hear, Tracy. Thank you for choosing Direct Travel Insurance!
The Direct Travel Team
Very easy to do.
24 June 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance team.
Reply from Direct Travel Insurance
Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Insurance Team.
Very good and easy service
24 June 2025
Reply from Direct Travel Insurance
That is great to hear! We are pleased that you found our website very easy to use, and that you had a smooth process when purchasing your insurance with us. We appreciate your feedback.
The Direct Travel Insurance Team.
Hassle free online quotation
Got quote on line, all done quickly without hassle. Would recommend this company
21 June 2025
Reply from Direct Travel Insurance
That is great to hear! We are pleased that you found our website very easy to use, and that you had a smooth process when purchasing your insurance with us. We appreciate your feedback.
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance.
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Excellent Customer Service and friendly staff
Customer Service is exceptional, Chloe the lady I spoke to was very helpful, knowledgable and friendly and as the Call Center is UK based there were no communication barriers experienced at all.
17 June 2025
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance.
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Insurance Team.
Good travel insurance.he Web site is good and the questions…
The Web site is good and the questions that are asked are straight forward and relevant. The price is good and number of stars are impressive!
Reviews are also good.
15 June 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Easy to apply and reasonably priced
This is the second time this year I’ve taken out travel insurance, and both times I checked out other companies and found this the cheapest for the amount of cover I needed. The application process was easy and quick each time.
I cannot comment on how easy it is to make a claim, nor about how efficient they are after making a claim, as thankfully I never needed to, but the application process and price, and information provided was excellent.
12 June 2025
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Such an easy website to use.
12 June 2025
Reply from Direct Travel Insurance
We are pleased that you had such a great experience! Thank you for your feedback!
The Direct Travel Insurance Team.
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