This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... See more
Company replied
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... See more
Company replied
This is the first time that I have used the services of this company and I have been so very impressed by the level of customer service that I've received. My dealings was initially with Megan who... See more
Company replied
Company details
Written by the company
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Contact info
Unit 10C, DL15 8RA, Crook, United Kingdom
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.8
Excellent
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Trustworthy reliable service good…
Trustworthy reliable service good prices and delivered on time.
28 May 2024
Reply from Direct Drainage
Thanks for your review Pete, it means a lot.
Great service
28 May 2024
Reply from Direct Drainage
Thank you very much for your review, it helps us a lot :)
Reply from Direct Drainage
Thank you for taking the time to leave a review, it means a lot :)
Reply from Direct Drainage
Thank you for taking the time to leave a review, it means a lot :)
Pump ordered and delivered next day
Pump ordered and delivered next day. All up and working so a great service
28 May 2024
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it helps us a lot :)
They had the parts I needed at good…
They had the parts I needed at good price. Delivery was very quick and just when they said it would be.
28 May 2024
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it helps us a lot :)
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it helps us a lot :)
Extremely helpful…
Direct Drainage were extremely helpful when there was a problem with the delivery company, shipping another item immediately.
28 May 2024
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it helps us a lot :)
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it helps us a lot :)
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it means a lot :)
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it means a lot :)
Delivery let down
Product was fine, as described and well packed.
Delivery was not, DPD delivery person did not even attempt to deliver to me on the Saturday that I had paid for and also didn't drop off at the nearest collection shop until after 5pm the next day.
4 May 2024
Great Products with a quick delivery.
Parts ordered with a exceptionally quick delivery, customer very happy.
29 April 2024
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it means a lot :)
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it means a lot :)
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it means a lot :)
Very helpful .need advice they gave it.
8 April 2024
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it means a lot :)
Reply from Direct Drainage
Thank you very much for taking the time to write a review, it means a lot :)
Air pump
Air pump
Very helpful on the phone they new what they were talking about, arrived next day as requested
2 April 2024
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