Ding Reviews 14,823

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its speed, ease of use, and reliability, especially when sending international top-ups and vouchers. Many highlight the smooth and straightforward transaction process, along with the convenience of connecting with loved ones. The user experience and website navigation are frequently described as excellent and well-designed. However, some people were dissatisfied with the customer service, citing issues with chat bots and slow responses, and some experienced problems with payments not going through or recipients not receiving their top-ups. There were also mentions of high fees and concerns about the value received for the money spent.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its efficiency, speed, and ease of use... See more

User experience

People report positive experiences with user experience. Customers frequently praise the service as... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues such as hidden... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the team's punctuality,... See more

Price

Clients share ambiguous opinions on price. Some customers find the fees consistently reasonable, especially... See more

Based on these reviews

Rated 4 out of 5 stars

Like I wrote in my earlier review. . Easy communication. I’ve used Ding often in the past with my old telephoone even though my email and address remain the same my main pilot was EasyTop, when I... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Ding instead of other Mobile networks, as no matter what phone network your family or friend uses, Ding is able to credit. Flow or Digicel. It’s also a great way to support someone in... See more

Company replied

Rated 5 out of 5 stars

Quick and easy to use -- no issues. Within seconds I had confirmation my phone had been topped off. Used this firm for years -- never an issue. I am a retired American military officer now marking my... See more

Company replied

Rated 5 out of 5 stars

Simple site, instant transfers, quick and easy. Website well thought out, user end is top notch. (IT/Graphic designer- so I appreciate the site and the navigation and end user experience). Been usi... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere send s a recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide. Our team help deliver top-ups safely and securely, via 600+ operators and across 150+ countries – helping families and friends around the world to stay connected. We have a dedicated customer care team based in Dublin that are available 24 hours a day, should you need any support. We know a little goes a long way, so send a little happiness at ding.com.

Ding - A little goes a long way

Written by the company

Mobile top-up delivered safely and securely, in a matter of seconds.
Whether you call it top-up, airtime, reload or anything in between, we make it easy for you to send credit to mobile phones around the world. Using Ding.com or our mobile app, you can send top-up to over 500 operators in 150 countries.

Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Small issue which was resolved quickly. Very happy.

18 April 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 We're thrilled to hear that the small issue was resolved quickly and that you're very happy with our service. If you ever have any further concerns, please feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

The customer care,agent was would the…

The customer care,agent was would the process after was smooth and easy I love using ding to send credit to my family,friends and love one

17 April 2026
Ding logo

Reply from Ding

Thank you for your lovely feedback! 😊 It's great to know that your experience with customer care was smooth and that you enjoy using Ding to send credit to your family and friends. If you have any concerns or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care

Rated 1 out of 5 stars

Never got any help with the top up that…

Never got any help with the top up that was 28plus dollars and they still withdrew the money from my account better luck with TapTap

16 April 2026
Ding logo

Reply from Ding

Apologies for the difficulty. You should have received an email with detailed information. If you need any additional help, just reply to that email, and we’ll be happy to assist. - Ding Customer Care

Rated 1 out of 5 stars

Ive told u what was wrong

Ive told u what was wrong

16 April 2026
Ding logo

Reply from Ding

Apologies for the difficulty. You should have received an email with detailed information. If you need any additional help, just reply to that email, and we’ll be happy to assist. - Ding Customer Care

Rated 5 out of 5 stars

Gave me a credit even though error was…

Gave me a credit even though error was my fault

14 April 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you found our assistance helpful. If you ever need further support, please don't hesitate to reach out to our team via live chat or at customercare@ding.com. 😊

- Ding Customer Care.

Rated 5 out of 5 stars

I have found Ding to be a highly…

I have found Ding to be a highly convenient and reliable solution for fuel delivery. The service is efficient, timely, and easy to use, which makes it particularly valuable for individuals with busy schedules.
The ordering process is straightforward, and the delivery is carried out professionally and safely. In my experience, the team has demonstrated good customer service, punctuality, and attention to detail.

16 April 2026
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear that you find our service convenient and reliable. Your praise for the ordering process and professional delivery truly reflects the hard work of our team. If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com. 😊

- Ding Customer Care.

Rated 3 out of 5 stars

Could not top up the phone,don’t think…

Could not top up the phone,don’t think it’s your fault, but the chat line was good in

16 April 2026
Ding logo

Reply from Ding

Apologies for the difficulty. The operator is experiencing technical issues, and due to that, the top-up did not process. We have contacted them and they have confirmed they are working on it.

You should have received an email with detailed information. If you need any additional help, just reply to that email, and we’ll be happy to assist.

- Ding Customer Care

Rated 5 out of 5 stars

Send me promo codes that is great

Send me promo codes that is great

15 April 2026
Ding logo

Reply from Ding

Thank you for your enthusiasm! 🎉 We love hearing that you're excited about promo codes! If you have any specific requests or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 1 out of 5 stars

Later

Later. Maybe Ding will resolve my isssue.

12 April 2026
Ding logo

Reply from Ding

Thank you for your feedback. We've sent you an email with detailed information. If you need any additional help, just reply to that email, and we’ll be happy to assist. - Ding Customer Care

Rated 5 out of 5 stars

Trust it

After an issue in the beginning, they were able to solve it definitively. Customer service caring. Suggested

14 April 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 It's great to hear that our team was able to resolve the initial issue and demonstrate our dedication to customer care. If you ever have any more concerns, please feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Purchased a last minute Amazon UK gift…

Purchased a last minute Amazon UK gift voucher for my sister in the UK today. Very quick and seamless. Excellent service will certainly be using again.

14 April 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your lovely feedback! 🎉 It’s wonderful to hear that your experience was quick and seamless! We truly appreciate your support and look forward to being there for your future gifting needs. If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

I am impressed with communication

I am impressed with communication and support - prompt responses, thorough answers, staff is willing to take extra step to help. None of my questions were unanswered.
Highly recommend this company

12 April 2026
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 😊 It's fantastic to hear that you had such a positive experience with our communication and support. Your recognition of our team's efforts truly motivates us. If you have any further questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Great service

Great service, i had an issue and they sorted it so quickly. Thank you.

13 April 2026
Ding logo

Reply from Ding

Ismail, we're sorry for the issue you’ve experienced. You should have received an email with detailed information. If you need any additional help, just reply to that email, and we’ll be happy to assist. - Ding Customer Care

Rated 5 out of 5 stars

You gived me a new code because old one…

You gived me a new code because old one didn’t work. You have been fast and you have been good.

13 April 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you found our service fast and effective. 😊 If you have any further questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 1 out of 5 stars

Cant use more time in the matter with you than I already did

Cant use more time in the matter than In

13 April 2026
Ding logo

Reply from Ding

We apologize for the trouble you experienced while using our service. We’ve looked into the issue and solved it. Also sent you an email with detailed information. If you have any other queries, please connect with us through live chat or by emailing customercare@ding.com, and we’ll be more than happy to review this for you. - Ding Customer Care

Rated 5 out of 5 stars

I am using this from last 2 year and…

I am using this from last 2 year and very great service even support staff are gentle and kind. Thank you

12 April 2026
Ding logo

Reply from Ding

Your long-term support means so much to us! We appreciate your kind words about our service and team. 😊 If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 4 out of 5 stars

Fast Response Time

The response time was fast.

12 April 2026
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted to hear that you found our response time fast. 😊 If you have any further questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Well considering that personnel of…

Well considering that personnel of Doing did all they could to try to have a conversation with Apple, they did their part very professionally. But the problem hasn't been solved because I have to talk to Apple and see if they can solve the problem. So we will see what happens on Monday.

12 April 2026
Ding logo

Reply from Ding

Thank you for your kind words! 😊 It's wonderful to hear that you recognize our team's efforts in trying to resolve the situation. We truly hope for a positive outcome on Monday! If you need further assistance, please don't hesitate to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Very fast and easy to access and send…

Very fast and easy to access and send top ups overseas to family
Highly recommend and thank you

12 April 2026
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 It’s fantastic to hear that accessing and sending top-ups overseas has been such a quick and easy experience for you. Your recommendation means a lot to us! If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Assist in payment. Good

Always pick up though the Ding

11 April 2026
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to know that our payment assistance has been helpful for you. If you have any questions or need further help, feel free to reach out to our support team via live chat or at customercare@ding.com. 😊

- Ding Customer Care.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look