You have taken 3 months to deliver our product still not turned up now we ask for a refund and now it’s been 2-3 weeks and still not had the money back you are a terrible company
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I love how unusual the products are. Fair delivery time when shipping to the UK. High quality products and the customer service is incredibly helpful and quick. I would use Dimehouse again for some go... See more
Company replied
Delivery was delayed at least 1 week (still has not arrived), with no explanation. They decided to tell me the new (supposed) arrival date only after I sent an email on the day it was supposed to arri... See more
The table looks good so this rating reflects delivery. PostNL @ Home does not fulfill their agreement of deliverying the item inside and left the heavy box sitting out on the road. This wasn't the fau... See more
Company replied
Company details
Written by the company
Voordelig thuis!
Contact info
Havenstraat 154, 1404 EM, Bussum, Netherlands
- 085-8886474
- info@dimehouse.nl
- www.dimehouse.nl
3.0
Average
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Product arrived broken and rusted.
20 December 2023
Unprompted review
Reply from Dimehouse B.V.
Dear customer,
What a pity to read that you have a defect with your order. This is obviously not the intention.
We would like to get in contact with you so that we can resolve this.
You can contact us at: klantenservice@dimehouse.nl
We look forward to hearing from you.
Kind regards,
Team Dimehouse - Romie
Terrible company, terrible customer service
PLEASE AVOID! What a disaster company. I made an order 3 months ago, cancelled it because I was no longer interested, and they still haven't fixed the payment. Their customer service is a true disaster, I have sent x20 emails but no one knows how to fix it. Please avoid this company, you will be sorry.
I have sent you x20 emails to that email address and you still don't reply. USELESS company.
27 October 2023
Unprompted review
Reply from Dimehouse B.V.
Dear customer,
What a shame to read that you have this experience with us.
This is obviously not the service and experience we want to provide.
As you did not leave any details with the review, we unfortunately cannot see which order this is about.
We would therefore be happy to get in touch with you. You can do this by e-mail at:klantenservice@dimehouse.nl
Or by phone at: 085-8886474
We look forward to hearing from you.
Kind regards,
Team Dimehouse - Romie
Great experience!
Great experience. We ordered a table - it arrived super quickly and very well packed. The table is beautiful. Recommed!
3 September 2023
Reply from Dimehouse B.V.
Dear Irina,
Thank you! We're delighted you had a great experience and love the table. Your recommendation means a lot to us! :)
With kind regards,
Team Dimehouse - Romie
de lampen set is super mooi uitgevallen…
de lampen set is super mooi uitgevallen en de levering was super snel
29 August 2023
Reply from Dimehouse B.V.
Beste klant,
Bedankt voor het plaatsen van uw positieve review! We zijn blij dat u tevreden bent met de lampen set en de snelle levering. Wij hopen u snel weer terug te zien. :)
Met vriendelijke groet,
Team Dimehouse - Romie
Smooth process
24 August 2023
Reply from Dimehouse B.V.
Dear customer,
Thank you for your review! We're delighted to hear that you found the process smooth and hassle-free. If you have any further feedback or suggestions, please don't hesitate to share them with us.
With kind regards,
Team Dimehouse - Romie
No accountability for their logistics partners
The table looks good so this rating reflects delivery. PostNL @ Home does not fulfill their agreement of deliverying the item inside and left the heavy box sitting out on the road. This wasn't the fault of a Dimehouse employee during delivery, but Dimehouse should be accountable for the partners they choose to work with. I won't order from Dimehouse again until they fix their logistics partners.
17 August 2023
Reply from Dimehouse B.V.
Good afternoon Brendon,
What a pity to read that you are not satisfied with the delivery. This is obviously not our intention.
However, this has not been the problem. This is because you ordered a table top that could not be lifted through your stairwell. This is the reason the carrier left it. We contacted PostNL for this and it did not fit through the door at all. We assume that this is measured before ordering. Unfortunately, it is therefore not our responsibility. We understand, of course, that this has been super annoying for you.
We hope to welcome you in the future to show that we can indeed meet logistical expectations.
Kind regards,
Demi
Team Dimehouse
My order was damaged in transit and they won’t replace or refund me
My order arrived damaged from transit and I have been trying now for 2 month to get a replacement sofa from the company.
They’re customer service team constantly take days to reply until I follow up. They ask for the same information and proof photographs again and again as some sort of tactic to putting you off persuing the situation.
They keep offering a maximum of 50 euro discount that doesn’t reflect the damages.
I have asked for a return of the sofa as I am initialed to a full refund but they now don’t return to my emails and I have now seeked legal advice.
Don’t waste your time buying from this website it’s not worth the hassle.
25 August 2023
Unprompted review
Reply from Dimehouse B.V.
Dear Emma,
We are so sorry that your beautiful sofa has been damaged.
We sent you an email about a month ago with a proposal for a discount. Unfortunately, we have not heard from you since this email.
That is why we regret that you have left this review.
We would like to get in touch with you to solve it for you.
Yours sincerely,
Team Dimehouse - Peter
Chairs
I ordered 6 chairs, 3 of them came with defects, but once we contacted dime house they solved it very fast and sent to us 3 new chairs which were in perfect condition.
27 July 2023
Reply from Dimehouse B.V.
Dear Marina,
Thank you for posting your positive review! I am happy to hear we responded quickly to your complaint and sent you 3 new chairs in perfect condition. We hope to see you back again soon!
Kind regards,
Team Dimehouse - Romie
Reply from Dimehouse B.V.
Dear Customer,
Thank you for your review! We are pleased that you are satisfied with both the prompt delivery and the beautiful product. If you have any questions or need assistance in the future, we are always here for you. We hope you will enjoy your purchase!
Kind regards,
Team Dimehouse - Bernie
Reply from Dimehouse B.V.
Hi Theresa,
Thank you very much for your positive feedback! We are delighted to hear that you found our products to be of very good quality. Your satisfaction is our top priority, and we're committed to consistently delivering high-quality items. If you have any more comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future!
Greetz
Team Dimehouse - Els
Dimehouse is top snelle levering..
Dimehouse was snelle levering..alles top..heel mooie stoelen..Ben heel blij er mee..
3 August 2023
Reply from Dimehouse B.V.
Beste Vera,
Dank voor uw positieve review. Wat leuk om te lezen dat u tevreden bent over onze webshop en de snelle levering.
Het zijn inderdaad mooie stoelen en wij hopen dat u hier nog vele jaren zitgenot van mag hebben.
Graag zien wij u nog eens terug in onze showroom of webshop.
Met vriendelijke groet,
Team DImehouse - Peter
I just want to give 2 stars at the…
I just want to give 2 stars at the moment. I received an order but the quality is really bad, I have already sent all the info with photos and haven't received any email or further info on how to return the order. I also tried to contact the support chat but it no one contacted me yet. my order number is - DIME180939
Prashant
3 August 2023
Unprompted review
Reply from Dimehouse B.V.
Dear Prashant,
Thank you for your review. We are sorry that you are not satisfied with the quality of the lamp you ordered. You indicate that you have sent an e-mail and have not received a response to this, however, I see that we have contacted you in various ways and have also asked to send us photos so that we can look at a suitable solution with you, but unfortunately we have not yet received a response. We will contact you again to provide you with the best possible service.
Yours sincerely
Team Dimehouse - Peter
Reply from Dimehouse B.V.
Good afternoon,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with the great quality of our product and that it was easy to assemble. If you have any further questions or comments in the future, please don't hesitate to reach out to us.
Kind regards,
Team Dimehouse - Romie
The delivery was fast
The delivery was fast, the table is beautiful,but unfortunately it came damaged on one of the corners. And because we needed a table asap we didn't report the demage.
28 June 2023
Reply from Dimehouse B.V.
Good morning,
Thank you for your review. We apologize for the damaged corner of the table. We appreciate your understanding given the urgency of your need. If you have any further concerns, please feel free to reach out to us.
With kind regards,
Team Dimehouse - Romie
Satisfied First Time Buyer 👍
Fast Service Top Quality price/value And it looks great !
I am considering another one soon
22 June 2023
Reply from Dimehouse B.V.
Good morning Gustav,
Thank you for your positive review! We're delighted to hear that you received fast service and that the quality and price of our product met your expectations. We're also glad to know that it looks great in your space. We appreciate your consideration for another purchase, and we'll be more than happy to assist you with any future orders or inquiries.
With kind regards,
Team Dimehouse - Romie
Great Experience
The table came sooner than expected and in great condition. Overall a very good experience
13 June 2023
Unprompted review
Reply from Dimehouse B.V.
Goodmorning,
Thank you for your feedback! We're delighted to hear that the table arrived earlier than expected and in excellent condition. We strive to provide a great experience for our customers.
yours sincerely,
Team Dimehouse - Romie
Good service and good quality products
14 May 2023
Reply from Dimehouse B.V.
Goodmorning Hugo,
Thank you for your positive review! We're glad to hear that you're satisfied with our service and the quality of our products. Providing good service and high-quality products is always our priority. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We appreciate your support!
Met vriendelijke groet,
Team Dimehouse - Romie
Reply from Dimehouse B.V.
Goodmorning Hemala.
Thank you for your review!
We're glad to hear that you received your materials on time and that you're pleased with the quality.
Additionally, ensuring high-quality materials is a top priority for us, as we want to provide our customers with products that meet their expectations.
We appreciate your feedback and it's great to know that we were able to meet your needs. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again!
Met vriendelijke groet,
Team Dimehouse - Romie
Better go to Ikea
Never ever order anything from that website!
The courier company was completely unprepared for the return(rude service like its your fault) , unpleasant people from customer service who lie on the phone. At first promise you that because the first return failed (not the customer's fault) the second one can be organized at convenient times for the customer. But another person on another day says something completely different. No respect for the customer. No responsibility for a poorly organized return! Shame!
3 April 2023
Unprompted review
Reply from Dimehouse B.V.
Good afternoon Wanessa,
We are very sorry to read that you are not satisfied with our customer service.
We were in contact by phone this afternoon and you were able to explain the story.
We are pleased that the pickup order has succeeded now.
We are pleased to have spoken to you and will continue to handle the return.
Kind regards,
Romie - Team Dimehouse
Reply from Dimehouse B.V.
Best Ard,
Thank you for your positive review! We're glad to hear that you were satisfied with our fast delivery, good quality and competitive pricing. We always strive to provide our customers with the best possible experience, and it's great to hear that we succeeded in your case. If you have any questions or concerns in the future, please don't hesitate to contact us. We're always here to help and assist you further. Thanks again for your feedback!
Greetz,
Team Dimehouse - Els
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