The young Man I spoke to was easy to speak to and he listened to what I had to say. He made sure I understood everything and he didn’t hurry me up when I talked about my life, which I really appreciat... See more
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Review summary
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Shakira explained the details of the funeral Policy... in such a well informed way, that made understanding it so easy. She was very courteous, friendly and informative. She explained all my queries v... See more
They were very friendly very patient and willing to talk things through slowly and clearly to make sure you understood every thing. Shakira was my consultant and made me feel like we had been friend... See more
Company replied
The telephone conversation I had with “Liam” this afternoon was delightful. He was very thorough explaining every detail of the policy. He was cheerful and made me very comfortable. There are not many... See more
Company details
- #1 of 1 best companies in Funeral Insurance Company
About Dignity Insurance
Written by the company
Contact info
4.9
Excellent
641 reviews
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Was very good experience.
18 July 2025
She was very knowledgeable spoke…
She was very knowledgeable spoke nicely, and made sure I understood everything. Very professional.
21 July 2025
Bailey was very helpful and super…
Bailey was very helpful and super friendly easy to talk to made the process seamless.Also laughed at my silly sense of humour 😄 thank you Bailey and Dignity Insurance ...realy like the name...
18 July 2025
I only hope that you are honest about…
I only hope that you are honest about your policy had a bad experience with Real Life insurance
18 July 2025
Quick service
14 July 2025
No stress for anyone when the time arrives 🙏
Excellent Very happy with the very easy to understand exactly all that was explained to me and has made me comfortable in having funeral insurance set up
17 July 2025
Funeral insurance quote
The man I spoke with gave information and answered questions in a clear friendly and understanding condescending manner
16 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Makenna was fantastic
The gentleman Makenna ( think I spelt that correctly) was very informative , open and patient with any of my questions and was a great communicator. I rate him a 10 out of 10 and I’m happy to have taken this step. Thank you🙏
16 July 2025
Unprompted review
Reply from Dignity Insurance
Hi Carmen. Thank you for taking the time to share your feedback, we really appreciate it. We're so glad to hear that Makenna was very informative, open, and patient with all your questions. We strive to provide excellent support with knowledgeable and patient representatives, and it sounds like Makenna delivered exactly that.
Representative was a lovely young man
Representative was a lovely young man. Polite and informative, it was due to him that I signed up!
16 July 2025
Your customer service is impeccable
Your customer service is impeccable, Nathan was very friendly, listened and explained everything in detail with a genuine interest in helping me with my descion.
A genuine great first experience with organising my Funeral Fund from Dignity Funeral Services.
Thank you so much
Taryn Lowrie
16 July 2025
Sasha was very friendly and helpful and…
Sasha was very friendly and helpful and made doing something hard very easy it was a very positive experience
16 July 2025
Contacted your company and the guy…
Contacted your company and the guy answering the phone was VERY helpful from getgo, had a good banter with him and he made the process comfortable and easy. Thanks.
14 July 2025
I received excellent customer service…
I received excellent customer service from Tom Neely. He not only answered all my questions but listened carefully to my requirements. I feel at ease with Dignity Insurance and highly recommend them.
11 July 2025
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