I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It... See more
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Review summary
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Reviews shaping this summary
Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... See more
Company replied
My previous business was a client of Digital Pacific for simple web and 5 email hosting and their tech support was great (I am not very computer smart)! I recently contacted them for hosting of 3... See more
Company replied
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he call... See more
Company replied
Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4.3
Excellent
777 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Megha has been very helpful
Megha has been very helpful. She answered all our questions quickly and professionally. This help was a great bonus for us in making the decision to stay with DP.
30 June 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Gerlyn was very helpful and got our…
Gerlyn was very helpful and got our website functioning again quickly. Thanks
30 June 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Amanda was helpful and knowleadgeable
Amanda was helpful and knowleadgeable. Made the process of domain transfer quick and easy.
29 June 2026
Unprompted review
Reply from Digital Pacific
Hi Mick,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Amanda was able to assist you with your domain transfer in a helpful, knowledgeable, and efficient manner. It's wonderful to know that she made the process quick and easy for you.
We will be sure to share your kind words with Amanda, who will be thrilled to know that her assistance made such a positive impact on your experience.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Thank you once again for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
I've always got fast help
I've always got fast help that resolved my problem if it was an issue in the Digital Pacific platform
I use the platform for domain and DNS management
29 June 2026
Unprompted review
Reply from Digital Pacific
Hi Robert,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
TIME WASTING
It is faster, easier and more certain to speak with a human. The robot delays the interaction and speech is a faster and more accurate way than texting for problem solving. I DO NOT LIKE THIS SYSTEM AND PREFER A PHONE SERVICE!
28 June 2026
Unprompted review
Reply from Digital Pacific
Hello Peter,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support channels and that our chat system did not meet your expectations.
We understand how frustrating it is when you are trying to resolve an issue quickly but feel that the available support options slow down the process. We recognize that many customers prefer speaking directly with a support representative, especially for more complex concerns. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Efficient and helpful
Micah was a great help to me today by resolving a problem I had with my A record.
27 June 2026
Unprompted review
Reply from Digital Pacific
Hi Wendy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Reply from Digital Pacific
Hi Tanya,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Expert Tech Support
Digital Pacific offered additional paid support and Varsha K did a fantastic job of quickly identifying the source of the problem, and rectifying it quickly. Varsha also followed up with important investigation information and additional requests which helped us comfirm the cause and prevent future failures at our end. I can highly recommend Varsha and the expert team at Digital Pacific support.
19 June 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Thank you to Kathlene for all her help
Thank you to Kathlene for all her help. I had difficulty addressing a website issue, and she gave me a clear, concise answer. It's pleasing to talk to someone who is knowledgeable and supportive.
26 June 2026
Unprompted review
Reply from Digital Pacific
Hi Nick,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Kathlene was able to assist you with your website issue by providing clear, concise, and knowledgeable guidance. It is especially rewarding to know that her supportive approach made your experience a positive one.
Your kind words mean a great deal to us, and we will be sure to share your feedback with Kathlene. Recognition like yours encourages our team to continue delivering the high standard of service our customers deserve.
Thank you once again for choosing Digital Pacific. We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind Regards,
Renan D.
Online Experience Specialist
A pleasant call about payments
Shradha was pleasant and professional in her call, which matches my experience with Digital Pacific since 2008.
26 June 2026
Unprompted review
Reply from Digital Pacific
Hi Daniel,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Shradha provided you with a pleasant and professional experience while assisting you with your payment enquiry. It is especially rewarding to know that your positive experience reflects the high level of service you have come to expect from Digital Pacific since 2008.
Your loyalty over the years means a great deal to us, and we truly appreciate your continued trust and support. We will be sure to share your kind words with Shradha, who will be delighted to know their efforts made a positive difference.
Thank you once again for choosing Digital Pacific. We look forward to continuing to serve you for many years to come.
Kind Regards,
Renan D.
Online Experience Specialist
Amazing service since then.
25 June 2026
Unprompted review
Reply from Digital Pacific
Hi Judith,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that you have been enjoying an amazing service experience with Digital Pacific. It is always encouraging to know that our team's efforts have made a positive impact.
Your support and recognition mean a great deal to us, and we will continue striving to provide the high level of service you expect.
We truly appreciate your trust and look forward to serving you again in the future.
Thank you for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
Reply from Digital Pacific
Hi Malcolm,
Thank you for taking the time to share your feedback.
We are delighted to hear that our support team was able to resolve your issue and provide the assistance you needed. Knowing that we were able to help and make your experience a positive one is greatly appreciated.
Your feedback means a great deal to us and motivates our team to continue delivering reliable and efficient customer service.
We truly appreciate your support and look forward to assisting you again in the future.
Thank you for choosing Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Thank you Akshay for assisting me today…
Thank you Akshay for assisting me today in respect to my issues, your help was appreciated.
25 June 2026
Unprompted review
Reply from Digital Pacific
Hi Leanne,
Thank you for taking the time to share your feedback.
We are delighted to hear that Akshay was able to assist you with your concerns and that you found the support provided helpful. Your kind words are greatly appreciated, and we will be sure to share your feedback with Akshay.
We are committed to delivering excellent customer service, and it is always rewarding to hear when our team has made a positive difference.
We look forward to assisting you again whenever you need us.
Thank you for choosing Digital Pacific.
Kind Regards,
Renan D.
Online Experience Specialist
Roslyn is very professional and has…
Roslyn is very professional and has excellent knowlege of the Digital Pacic products and technical aspect
24 June 2026
Unprompted review
Reply from Digital Pacific
Dear Michael,
Thank you for taking the time to share your feedback with us.
We are delighted to hear about your positive experience with Roslyn. It is wonderful to know that her professionalism and extensive knowledge of Digital Pacific's products and technical services helped provide you with the support you needed.
We take great pride in delivering knowledgeable and reliable assistance to our customers, and your recognition of Roslyn's expertise is greatly appreciated. We will be sure to share your kind words with her and the wider team.
Thank you again for your support and for choosing Digital Pacific. We look forward to assisting you again in the future.
Kind regards,
Renan D.
Online Experience Specialist
Amanda was amazing to deal with
Amanda was amazing to deal with. She was patient, helpful and made the whole email setup process much easier than expected. Her communication was clear and friendly, and she went above and beyond to get everything sorted. Really appreciate the support — excellent customer service.
24 June 2026
Unprompted review
Reply from Digital Pacific
Dear Duncan,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear about your positive experience with Amanda. It is great to know that she was patient, helpful, and able to make the email setup process much easier than expected. Providing clear communication and going the extra mile to assist our customers are qualities we strive for, and we are pleased that Amanda demonstrated these throughout your interaction.
Your kind words and recognition mean a great deal to us. We will be sure to share your feedback with the representative, who will be thrilled to know that her efforts made such a positive impact on your experience.
We truly appreciate your business and look forward to assisting you again in the future.
Thank you for choosing Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
I asked a simple question via Digital…
I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It was very clear. Caroline
23 June 2026
Unprompted review
Reply from Digital Pacific
Hi Caroline,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Problem solved
My problem was investigated, understood and rectified.
Happy with Dp service.
19 June 2026
Unprompted review
Reply from Digital Pacific
Hi Gwen,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that your issue was properly investigated, understood, and resolved to your satisfaction. It’s great to know that you are happy with the service provided by our team, as we always aim to deliver efficient and reliable support to our customers.
Your kind words are greatly appreciated and will be shared with the team.
If you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Renan D.
Online Experience Specialist
Excellent support platform
I'm really not very tech savvy, but Roselyn at DP jumped in and helped me link my domain to other platforms so I can roll out everything I need for my new business. Very grateful for the assist.
22 June 2026
Unprompted review
Reply from Digital Pacific
Hi Hayley,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Roselyn was able to assist you with linking your domain to other platforms and help you move forward with launching your new business. We understand that navigating technical processes can sometimes be challenging, and we're pleased that Roselyn was able to make the experience smooth and straightforward for you.
Your kind words and recognition mean a lot to us. We will be sure to share your feedback with Roselyn and the team.
Thank you for choosing us, and we wish you every success with your new business. If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Renan D.
Online Experience Specialist
Name Server recs update
Had to add 6 Name Server recs and there was only space for an extra 5. Chat bot put me through to a real person in a couple of minutes and Micah very efficiently identified my issue and made the updates on my behalf. Courteous, efficient and quick resolution. If only all support experiences were this good!
22 June 2026
Unprompted review
Reply from Digital Pacific
Hi David,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
For this interaction
For this interaction, Meghe did well, account upgrade sorted.
22 June 2026
Unprompted review
Reply from Digital Pacific
Hi Aa,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
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