I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It... See more
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Review summary
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Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... See more
Company replied
My previous business was a client of Digital Pacific for simple web and 5 email hosting and their tech support was great (I am not very computer smart)! I recently contacted them for hosting of 3... See more
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Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he call... See more
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Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4.3
Excellent
777 reviews
No recent history of asking for reviews
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AVOID AT ALL COSTS
AVOID - DO NOT purchase hosting at Digital Pacific.
I am a hosting reseller. With the recent upgrades all my sites went down for 24 hours. Since then, one client has lost ALL their emails - this is a business that relies on emails for daily sales! Other client websites never came back up. Waiting 48 hours and still no response.
This is unacceptable. No warning for potential disruption. Can't get hold of tech support - waiting 3 hours on phone only to be disconnected. Chat never responds.
I'm moving all my business elsewhere.
And don't bother telling me that you want to 'investigate this further' - I have numerous tickets which have been left unanswered for over 48 hours. Websites down. Emails down. What am I supposed to say to my clients???
---- REPLY TO DIGITAL PACIFIC: ----
How about you reply to me right now in the chat where I have been waiting 8+ hours???
16 March 2026
Unprompted review
Reply from Digital Pacific
Hi Nat,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the frustration you’ve encountered with our service and support. We understand how disappointing it can feel when assistance does not meet your expectations, and we sincerely regret that this has been your impression of us.
Please know that we take concerns about service quality seriously. Our support team is here to help, and it’s certainly not our intention to leave you feeling unsupported or unheard.
We would appreciate the opportunity to review your situation in more detail and better understand what occurred. Please contact us at reviews@digitalpacific.com.au with your account details so we can investigate thoroughly and work toward a resolution.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
8-Year Customer Left Stranded – No Support, No Accountability
I am extremely disappointed with my recent experience with Digital Pacific.
Their so-called “minimal disruption” server migration has caused significant disruption to my business. My website has been frequently down, I am unable to log in, and I cannot even access my orders — which is completely unacceptable.
What’s even more frustrating is the complete lack of support:
Phone calls go unanswered
Live chat is unresponsive
Support tickets are ignored
I have raised a ticket and received no response whatsoever. The customer support appears to be outsourced and, unfortunately, has been completely ineffective in resolving urgent issues.
I have been a customer for over 8 years, but this experience has been incredibly disappointing. The current level of service is nowhere near acceptable for a hosting provider.
Unless this is resolved immediately, I will have no choice but to move to another provider.
AVOID DIGITAL PACIFIC AT ALL COSTS
18 March 2026
Unprompted review
Reply from Digital Pacific
Hello Daizy,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the disruption caused by the server migration and the difficulty accessing your website, account, and orders.
We understand how frustrating this must be, especially given the impact on your business and the lack of timely support. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist in resolving this as soon as possible. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Stay away, amateur at best!
Possibly the worst fall from grace I have ever experienced. Used to have 24hr phone support here in Australia, super helpful, now you wait hours just to use their rubbish chat system, cant even keep an overseas call centre beyond 9 - 5. The service is appalling and they transferred all my clients over to a new server (last year many of there server were down for days!!) because they cram so many users on the one server. All my sites were broken, SPF and DKIM all corrupt and they still sant fix it!!! over 20hrs of work trying to fix problems they created. They have no idea what they are doing.
15 March 2026
Unprompted review
Reply from Digital Pacific
Hello Brad,
Thank you for sharing your feedback.
We sincerely apologise for your experience, particularly the service disruptions, server migration issues, and the difficulty in receiving timely support.
We understand how disruptive this has been for you and your clients, especially with the technical issues encountered. This does not reflect the standard of service we strive to deliver, and your concerns are being taken seriously.
We would appreciate the opportunity to investigate this further and assist in resolving any outstanding issues. Please contact us at reviews@digitalpacific.com.au with your account details so we can follow up accordingly.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
Constant Issues
Their minimal disruption server migration has taken our sites offline for a full day, and even nearly a week on there are intermittent issues which is wreaking havoc for our business. The customer support is outsourced and totally useless. No useful responses to multiple tickets and still no resolution.
We are moving all our sites elsewhere
AVOID AT ALL COSTS
16 March 2026
Unprompted review
Reply from Digital Pacific
Hello Matt,
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the disruption caused following the recent server migration and the impact this has had on your websites and business operations.
We understand how critical uptime and stability are, especially when managing multiple sites, and we sincerely regret the inconvenience caused by the extended downtime and the intermittent issues you’ve continued to experience. We also apologize that the support you received did not provide the clarity or resolution you were expecting during this time.
Feedback like yours is taken seriously, particularly regarding communication and the effectiveness of support responses during service-impacting events. This is not the level of experience we aim to deliver, and we appreciate you bringing these concerns to our attention.
We would welcome the opportunity to review your case in detail and investigate the issues encountered during and after the migration. Please contact us at reviews@digitalpacific.com.au with your account details and any related ticket references so our team can look into this further and follow up with you directly.
Thank you again for sharing your experience.
Kind regards,
Bern O.
Online Experience Specialist
If you value your business, avoid this host
26 hours and counting of no emails, no website, no support, no responses. Their Quick Chat feature is left unanswered for hours, their phone support takes 1-2 hours to get someone to help who then can't help at all. Tickets are left unanswered for hours or days. The best you'll get is a cut and paste response to a complaint, but no followup and no accountability. Do NOT trust your business to this host - the only reason they have a higher rating than 1 is because previous owners ran the company well. Current owners are actively driving this business into the ground.
Update - 32 hours and still no results, no response, no accountability. It would seem that they no longer posses the skills and expertise to support their services - stay away from this company.
Update #2 - 40 hours and still no results. No answer on their phones, no responses to tickets, no responses on Quick Chat - if you're a customer already, move your services - this company is clearly going under fast.
They will give the standard cut and paste response to this review, asking to be contacted... then when you contact them they don't even respond to it.
17 March 2026
Unprompted review
Reply from Digital Pacific
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, particularly the extended downtime, lack of response, and difficulty reaching support across multiple channels.
We understand how frustrating this must be, especially when your business is impacted and timely assistance is critical. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Beware. Server migrations will break your websites.
Used to be a great host. I am a reseller responsible for many other businesses.
So many of my sites are broken right now due to breaking changes overnight. What is supposed to be a server migration has broken a whole host of sites.
I've had nothing from the support team. Still waiting on updates. It's been almost 24 hours down.
17 March 2026
Unprompted review
Reply from Digital Pacific
Hello Eli,
Thank you for sharing your feedback. We’re genuinely sorry to hear about the disruption caused by the recent server migration and the impact it has had on your websites and the businesses you support as a reseller.
We understand how critical uptime and stability are, especially when you are responsible for multiple client sites. Experiencing unexpected breaking changes and extended downtime, along with a lack of timely updates, is understandably frustrating and not the level of service we aim to provide.
Please be assured that concerns relating to migration-related issues and communication delays are taken seriously. We would like the opportunity to investigate what occurred, review the status of the affected services, and ensure the appropriate teams follow up with you directly.
Kindly contact us at reviews@digitalpacific.com.au with your account details and any related case references so we can locate your records and conduct a thorough review.
Thank you again for bringing this matter to our attention. Your feedback helps us improve both our processes and communication moving forward.
Kind regards,
Bern O.
Online Experience Specialist
Digital Pacific have been fantastic
Digital Pacific have been fantastic. Every issue I raised was handled promptly and clearly, and their support team followed through until everything was resolved. Excellent service.
17 March 2026
Unprompted review
Reply from Digital Pacific
Hi Maree,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Gone downhill a lot
I used to recommend them for reliability and prompt and skilled service. Not anymore. Lately there seems to be a new company philosophy. They make unannounced braking changes to the hosting environment. They disable features, including important security features, without warning. To the point that currently not even standard software like Wordpress can run flawlessly in their environment due to a flawed networking setup.
17 March 2026
Unprompted review
Reply from Digital Pacific
Hello Konstantin,
Thank you for taking the time to share your feedback.
We are sorry to hear about the recent issues you’ve experienced with our hosting environment, including unannounced changes and disabled features that have impacted your workflow.
We understand how frustrating this can be, and this is not the level of service we aim to provide. We take your feedback seriously and would like the opportunity to review your situation in more detail.
Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Disaster - my website down twice in 8 days.
only 1 week after my website was down for 6 hours in the busiest pic hours because Digital Pacific migration, they update and my website was down again.
Was very good platform for 15 years, but now disaster.
I will not recommend this platform.
15 March 2026
Unprompted review
Reply from Digital Pacific
Hello Olga,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the recent downtime following the Digital Pacific migration, especially after your website had already been unavailable during such an important time.
We understand how frustrating it is to experience repeated disruptions, particularly when you have trusted the platform for many years. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Posted a support ticket for an urgent…
Posted a support ticket for an urgent problem and for over two days no one got back to me. Waiting online in the chat and online on the phone and no response! Does anyone even work there anymore?
12 March 2026
Unprompted review
Reply from Digital Pacific
Hello Amanda,
Thank you for sharing your feedback.
We’re sorry to hear about the delay you experienced after submitting a support ticket for an urgent issue. We understand how frustrating it can be when you are seeking timely assistance and are unable to reach our support teams through chat or phone.
Providing prompt and reliable support is important to us, and we regret that your experience did not meet those expectations.
We would appreciate the opportunity to review your case and assist in getting this matter addressed. Please reach out to reviews@digitalpacific.com.au with your account details and the related ticket number so our team can investigate the delay and follow up with you directly.
Thank you for bringing this to our attention.
Bern O.
Online Experience Specialist
Spam Problem Fixed
I had no idea what had caused a spam problem, and certainly no idea how to fix it. But Tech team solved it in very short time.
9 March 2026
Unprompted review
Reply from Digital Pacific
Hello Richard,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
thanks Team doing great
13 March 2026
Unprompted review
Reply from Digital Pacific
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Never renewing again
As a long term customer of 15 years, Digital Pacific has really gone downhill in the last few years. Previously there used to be highly knowledgeable local Australian staff doing level 2/3 support to assist you at any time. Now the staff have relatively no idea, and don't understand the issues you are presenting.
What's worse is this week they migrated their accounts on many of their servers to new location/provider, and caused untold issues for my business for 24 hours.
While the communication said it was a simple move and inferred that nothing else would change other than the url to access your site settings.
While I'm super technical, even these were tough to solve:
1) Root folder names changed, so all internal application file references broke when the website came back up
2) The file with all the rules to handle website traffic (htaccess) created internal server issues due the new webserver software
3) The handling of a new PHP version created new ways to pass variables with "REDIRECT_" prefixes, meaning multiple scripts had to be updated
4) Subdomains were incorrectly converted, meaning my traffic was not flowing correctly until the domains were deleted and recreated in cPanel.
5) The timezone for PHP on the new server is set to Chicago time! You have to manually find how to override it yourself.
*** More issues found - added on 19 March 2026 ***
6) Updated MySQL to 8+ broke existing SQL queries
7) All batch jobs were disabled by changing the crontab to run via /bin/false, which ensure batch jobs don't run. Edit crontab via shell to reset.
This has all been documented and sent to the support team. No response other than on acknowledgement to issue #1, 12 hours later (and almost 24 hours after the transfer) which was that "we have checked with our senior system administrator team and understood that the home directory change has been implemented to improve resource management. We have implemented it recently during the scheduled maintenance window .... It also helps minimize resource-related issues and improves overall server stability for all users."
Pity they didn't tell us, or at least help us understand how to find or resolve the issue.
You'd better be very technical and work out how to solve all your issues yourself.
But hang on, why isn't this why you pay a hosting provider in the first place - to do all this for you rather than self manage at AWS?
I'm never renewing again, even if they do come back and offer to help after posting this review. But maybe that's the only way to get a decent response.
12 March 2026
Unprompted review
Reply from Digital Pacific
Hello Scott,
Thank you for taking the time to share your feedback and for being a valued customer of Digital Pacific for the past 15 years.
We are truly sorry to hear about the challenges you experienced during the recent server migration and the issues that arose with your website. We completely understand how disruptive these problems were to your business, and we sincerely apologize that our support team’s responses did not meet the high standard you rightly expect.
We appreciate the detailed explanation you provided regarding the technical issues, including changes to root folders, PHP handling, subdomains, and server timezone settings. Your feedback highlights important areas where we must improve our communication, guidance, and overall service.
We would greatly appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately. Our goal is to ensure a smoother experience and regain your trust wherever possible.
Your insights help us make meaningful improvements and reinforce the level of service we aim to provide for all our customers.
Kind regards,
Cathy T.
Online Experience Specialist
Digital Pacific closed my account
Digital Pacific closed my account, following a security breach from their side which compromised my registered credit card. They closed the account without my approval, causing an interruption to my business website and incoming emails. This has negatively affected my business reputation and impacted my business financially. I tried any possible way to get support through phone, emails and the chat box but have not been able to reach anybody, yet!
6 March 2026
Unprompted review
Reply from Digital Pacific
Hello Neda,
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve described.
We understand how critical your website and email services are to your business, and we are very sorry to hear about the disruption caused by the closure of your account and the resulting downtime. We also regret the frustration caused by the difficulty you encountered when attempting to reach our support teams.
Account closures related to security concerns are typically handled with the intention of protecting customers and preventing further risk. However, we understand that such actions can have serious consequences for business operations if not communicated or managed properly.
We would appreciate the opportunity to review your case in detail, including the circumstances surrounding the reported security breach and the account closure, so we can better understand what occurred and assist you accordingly.
Please contact us at reviews@digitalpacific.com with your account details and any related correspondence or ticket numbers so our team can prioritise your case and follow up with you directly.
We sincerely regret the disruption this situation has caused to your business and appreciate you bringing your concerns to our attention.
Bern O.
Online Experience Specialist
Had an issue and support sorted it out…
Had an issue and support sorted it out in just a few minutes on a Saturday. Great service.
7 March 2026
Unprompted review
Reply from Digital Pacific
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Easy to deal with
Easy to deal with. Provided clear, specific instructions on how to fix my problem quickly.
6 March 2026
Unprompted review
Reply from Digital Pacific
Hello Keryn,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Reply from Digital Pacific
Hello Geney,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Reliable service and good support
Ever since the purchase of my VPN, the service has been steady, reliable and the support has been exceptionally good. Happy to recommend.
5 March 2026
Unprompted review
Reply from Digital Pacific
Hello Brad,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
Digital Pacific are the worst
Digital Pacific are the worst, they have sent out a notification stating upgrade and maintance for the Hosting websites and emails, though they forgot to mention to the customers how long. Customer service agent reponds was "I'll let the marketing team know about it". Seriously what business does that, not notify customers. I'll be looking to change host for website and emails in the next week as soon as I find a company, how can communicate to thier customers. I have been with them for over 14 years, they once were amazing small business right here in Sydney, they sold out and now when off shore, worst customer service.
4 March 2026
Unprompted review
Reply from Digital Pacific
Hello Cat,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the frustration caused by the maintenance notification and lack of clear timeframes. We understand how important transparent communication is, particularly given your long-standing 14-year relationship with us.
This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
The BEST in the Business...and fantastic support, not that you will need it that often!!
I have been with this Australian company for almost 7 years. Fantastic company and on the odd occasion I need support, it is quickly resolved and then some.
17 February 2026
Unprompted review
Reply from Digital Pacific
Hello Stuart,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Bern O.
Online Experience Specialist
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