Digitalis Direct Reviews 537

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the helpfulness and responsiveness of the staff, especially regarding inquiries and issue resolution. Many consumers highlight the fast and free delivery, often receiving their orders the next day, and appreciate the competitive pricing and high quality of the products. The ordering process is frequently described as smooth and easy. However, some customers also noted occasional issues with delivery, primarily related to the courier service, and a few experienced problems with faulty items upon arrival. A small number of people found the website clunky and difficult to navigate when ordering multiple products.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers are pleased with the quality, with many describing... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering online and... See more

Price

People report positive experiences with price. Customers consistently find products offered at a good or... See more

Based on these reviews

Rated 5 out of 5 stars

I noticed these guys selling through Amazon, so thought I'd take a look at their website direct. I actually found a better option for me that way! Record player and speakers were dispatched straight a... See more

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Rated 5 out of 5 stars

I came across Digitalis when looking for a subwoofer. They had my choice in stock - Edifier T5. I emailed them to ask about compatibility with my current setup. I had a speedy reply which confirmed... See more

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Rated 5 out of 5 stars

Great product and amazing sound quality at this price point. Digitalis themselves were great and very responsive to any questions. Only downside is the courier company who even though instructions wer... See more

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Rated 5 out of 5 stars

We ordered an Audi-technica turntable in June. It arrived really quickly. However in December the tone arm stopped making contact with the record. I contact Digitalis directly who have been fantastic.... See more

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Rated 4 out of 5 stars

Very pleased with price and product offering well packaged and delivered free next day. My only issue is the website is in need of improvement very clunky and difficult to navigate if you want to orde... See more

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Rated 4 out of 5 stars

Happy with delivery good quality of equipment

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Rated 5 out of 5 stars

Order was delayed but only by a day, I did send an email as tracking number on email was not a number so consequently I could not check. I quickly afterwards received a call from Peter who was v help... See more

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Rated 5 out of 5 stars

Ordered the Audio-Technica LP60XBT Turntable + Edifier D12 Black Bluetooth Speaker Package and I was “blown away” by this duo. It was so easy to set up with clear instructions and plays SO nicely. I d... See more

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Rated 5 out of 5 stars

Another great little Independent shop we will continue to use. After delivery hiccups that were no fault of their own- they were so helpful and friendly sorted everything out resent sent items quickly... See more

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Rated 5 out of 5 stars

I ordered audio equipment from Amazon they somehow duplicated the order and two lots of equipment was delivered. The speakers came Digitalis I phone and explained the problem. A very nice man called P... See more

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Rated 5 out of 5 stars

Digitalis were so helpful... I am completely useless with tech but they patiently answered all my queries re Bluetooth and explained how to set up the system should I buy it....and also recommended co... See more

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Rated 5 out of 5 stars

I bought a pair of Kanto Ora 4 speakers from Digitalis Direct earlier this year. Kanto have a great reputation and the speakers performed faultlessly until a couple of weeks ago when they developed... See more

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Rated 5 out of 5 stars

Ordered a Pro-ject CD box E. Item was showing as in stock on website but was actually just out of stock. Had a phone call from Peter on the Monday apology offered and offered to cancel and refund or w... See more

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Rated 5 out of 5 stars

Contacted before ordering on line. Extremely helpful and guided me through what I needed. Order came next day and set up was simple, was up and running in no time.cant recommend these guys enough for... See more

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Rated 5 out of 5 stars

I ordered Dali speakers and cable from Digitalis that were despatched promptly, but unfortunately there was a problem with DPD and delivery was delayed. I contacted Digtalis and they made every effort... See more

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Rated 5 out of 5 stars

Ordered a turntable and speakers via Amazon. Had a problem with a hinge . Amazon didn't seem to have a facility to raise a query. Spoke to Peter at the supplier. He identified the issue and sent rep... See more

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Rated 5 out of 5 stars

I bought a DAB aerial from Digitalis, it was a similar price to others on the Web but came with cable, mounting brackets and plugs included. When I ordered it, I missed the option to have black c... See more

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Rated 5 out of 5 stars

I am giving this company 5-star. As with previous customer, I was impressed with Peter, the customer service person who dealt with my request. He arranged to have the tape deck replaced which arrive... See more

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Rated 5 out of 5 stars

I used this company for the first time, to buy a new hifi system. Pricing was excellent and super fast delivery. I also got the invoice and the tracking straight through. I had a small issue with set... See more

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Rated 5 out of 5 stars

I recently bought a turntable/speakers combo on Digitalis Direct and the experience was great. I contacted the customer service because there was an issue with PayPal and Liam (shout-out to Liam... See more

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Rated 5 out of 5 stars

I ordered a DAB aerial for my workshop on wed, arrived next day before lunch. All correct, brilliant service and delivery. I usually order from Amazon prime but this item was cheaper and quicker deliv... See more

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Rated 5 out of 5 stars

I ordered a Steepletone Houston. It arrived quickly but when it was taken out of the box. It was faulty. I emailed Digitais requesting a return and refund. They answered quickly and a return was org... See more

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Rated 5 out of 5 stars

What a great experience!! Received fast, great value, and when I experienced an issue (that turned out to either be gremlins or…erm….user error) they were INCREDIBLE!! Will be buying from them again,... See more

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Rated 5 out of 5 stars

Ordered loudspeakers and when they arrived I realised I had ordered the wrong ones. Contact Digitalisdirect and spoke with a very nice gentleman whose name was Peter. Peter very kindly arranged for th... See more

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Rated 5 out of 5 stars

Great experience with Digitalis Direct, I recently bought a turntable and speakers from them. They have lots of options based on how much you want to spend and my package arrived next day. Will defini... See more

Rated 5 out of 5 stars

I needed custom lengths of QED XT25 cable with Airloc terminations, which wasn’t listed as an option on the website. After calling Digitalis, Liam went above and beyond to make it happen. His will... See more

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Rated 5 out of 5 stars

My experience dealing with Digitalis Direct is very positive. There was a slight problem with an initial order but this was quickly dealt with and promptly resolved. Would recommend Digitalis Direct.... See more

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Rated 5 out of 5 stars

I had an issue with my Dali Katch G2 which had suddenly stopped working. Having contacted them their response was immediate with the information I needed in order for me to get the speaker working aga... See more

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Rated 5 out of 5 stars

I found all the details that I needed for my purchase of the Audio-Technica Bluetooth AT-LP60XBT Turntable + Edifier R1010BT speakers package very clearly on the website. Once ordered, the turntable a... See more

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Rated 5 out of 5 stars

Absolutely fantastic customer service! I needed to change delivery date and they called me straight back to come to a solution. Then there was a minor problem with the item which they sorted straight... See more

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Rated 5 out of 5 stars

Ordered ‘Audio-Technica AT-LP60X Turntable + Edifier R1000T4 Maple Speaker Package’, great price compared to anywhere else. When I had a query Julie responded the next day and was really helpful. Faul... See more

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Rated 5 out of 5 stars

I had a minor issue with a turntable we purchased, and contacted Digitalis Direct regarding it. Within a day, they had responded, called me to arrange a replacement component and the item arrived the... See more

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Rated 5 out of 5 stars

100% recommend using Digitalis Direct. I purchased a turntable & speakers in early December as a Christmas present. I made the order late one afternoon and they both arrived by DPD the following day... See more

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Rated 5 out of 5 stars

Had a faulty turntable I bought about 18 months ago. Peter at Digitalis took all the details and promised to call me back later in the day. True to his word he called and advised he hoped to send a re... See more

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Rated 5 out of 5 stars

Orderingwas clear and easy, Delivery was free and next day - excellent. The music system works perfectly for all types of transfer to stick. Wish I'd found this years ago.

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Rated 5 out of 5 stars

Brilliant! Contacted them as they had an ‘open box’ Mission amp for sale elsewhere. They put it on their website within an hour and I was able to order it for next day delivery. Arrived promptly and... See more

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Rated 5 out of 5 stars

Fantastic value, smooth ordering and rapid delivery. No problems so far. Update: the turntable and speakers work perfectly. We will definitely shop here again.

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Rated 5 out of 5 stars

Item I purchased exactly as described by Peter. Easy to set up through Bluetooth. Item arrived exactly as advised. My many thanks to Peter and everyone at Digitalisdirect.

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Rated 5 out of 5 stars

I have purchased cassette recorders from Digitalis many times and have always been impressed from order to delivery. This time I purchased a music centre and am delighted with my purchase. Delivery... See more

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Rated 5 out of 5 stars

great service from Peter who was informative and even got the product shipped on the same day after making the order 10 mins later he called to say in's on route! amazing service!

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Rated 5 out of 5 stars

My experience was not and is not Great! The item I recieved does not look nothing like the picture nor the description provided. I have tried to contact the company for a refund without success so... See more

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Rated 5 out of 5 stars

Super fast delivery and great telephone support when i was setting up my new record player and speakers. Would definitely recommend. I’m delighted with my purchase! Thank you!

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Rated 5 out of 5 stars

Elder brother purchased a steepletone music system. Model Boston. Came well packaged and with all the components. Absolutely wonderful item. Good service from supplier company as courier kept mu... See more

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Rated 5 out of 5 stars

Once i had ordered it show the delivery address as my old address, i rang straight away and a nice guy answered, asked me to email them with my new address and it was all sorted, he even rang me back... See more

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Rated 5 out of 5 stars

I got a great deal, and it arrived next day with a reputable courier, well-packaged. It was easy to order online, and I appreciated the choice of speakers with my new turntable. Thank you!

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Rated 5 out of 5 stars

Really fast delivery. Ordered in the afternoon, dispatched straight away and delivered early next day. Good quality product at competitive price.

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Rated 5 out of 5 stars

Very happy with the whole service, good selection of products and at a competitive price. Quick and easy payment, and speedy delivery - no complaints at all.

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Rated 5 out of 5 stars

Really great service - called up to ask a few questions before placing an order and nothing was a problem. Arrived super quick and well packaged

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Rated 5 out of 5 stars

Fast delivery, well packaged. Small and compact but very powerful the cable supplied was the perfect length. will definitely buy again thank you.

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Rated 5 out of 5 stars

Extremely fast delivery and all boxes delivered free of damage and as described on site. Set up and all working perfectly. Great service.

Company replied


Company details

  1. Electronics Store
  2. Hi-fi shop
  3. Home Audio Store

About Digitalis Direct

Written by the company

Established in 2005, Digitalis Direct are an electronics retailer based in Romford, Essex. Specialising in Audio and TV equipment.

Brands you can expect

Digitalis are Authorised retailers for top brands including Audio Technica, Audiolab, Avtex, Dali, Edifier, Maxview, Q Acoustics, Quad, QED, Vision Plus, Wharfedale and many more.

Best Prices and Unrivalled Customer Service

Digitalis aim to ensure purchasing Hi-Fi and AV equipment remains pleasurable throughout the whole experience and we pride ourselves on our commitment to give the best possible prices, backed by unbeatable customer service, with everything shipped from our UK based headquarters the same day if purchased by 3pm Monday to Friday (excluding Bank Holidays).

No Hassle Returns

All products purchased from our website come with a 30 day money back guarantee for peace of mind, and are backed by full manufacturer warranty.

Our 'money back' guarantee is in addition to your statutory rights as our refund period is 30 days instead of the UK standard of 14 days, another great reason to choose us.

With Digitalis Direct you can be assured of a first class service from purchase to receipt and beyond!


Contact info

4.9

Excellent

TrustScore 5 out of 5

537 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Digitalis - 5 stars. DPD - 3 stars.

Digitalis themselves were faultless. The product was great and well-packed. An initial problem with ordering resulted in a prompt and effective call-back from one of their staff - good work! I'm pleased with the product and I would certainly buy from them again.

The promised "next day" delivery by DPD, however, turned into a "3-day-wait" delivery, but that was not Digitalis's fault. However, be aware that DPD's advertised promises may not always be fulfilled.

6 March 2026
Unprompted review
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Mike! Unfortunately, sometimes issues occur with DPD which are out of our control. This being said, when our courier partners do fall behind, we keep our customers informed and follow up with their order until it is safely delivered. We apologise for the inconvenience but are glad you like the product. We look forward to serving you again!

Rated 5 out of 5 stars

I’ve received Great customer service…

I’ve received Great customer service from this company, we had a problem with a turntable that was brought through Amazon after 1 message and 1 phone call we are having a new turntable sent out would definitely shop here again .

6 March 2026
Unprompted review
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Reply from Digitalis Direct

Thank you for your review Mark! When a problem with one of our products arise, we make it our priority to find a solution as soon as possible to avoid dissatisfaction. We are glad we were able to help and look forward to serving you again soon!

Rated 5 out of 5 stars

Rapid response

Once i had ordered it show the delivery address as my old address, i rang straight away and a nice guy answered, asked me to email them with my new address and it was all sorted, he even rang me back to confirm. You dont get that sort of customer service often enough in these days. When the speaker and turntable came it was all packaged as you would want, no complaints

20 February 2026
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Reply from Digitalis Direct

Thank you for your review Anthony! When a customer experiences a problem whilst ordering we make sure it is amended as quickly as possible to avoid disappointment. We pride ourselves on our strong customer service and commitment to our customers so review like this make us happy that we are providing a great service! We hope you enjoy your turntable package!

Rated 5 out of 5 stars

purchased a 3 way socket

purchased a 3 way socket, sorry to say it was damaged in transit, emailed the company and received a reply almost right away, within 24 hours they dispatched a replacement, cannot praise the company to much. Thank you so much

27 February 2026
Unprompted review
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Reply from Digitalis Direct

Thank you for your review Terence! Unfortunately, sometimes issues occur which are out of our control, however, when this occurs, we make it our priority to amend this as soon as possible. We are sorry for the inconvenience and we are glad you found our customer service team so helpful!

Rated 5 out of 5 stars

Excellent Service

Dispatched my items very quickly and well packaged. Good all round service.

23 February 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Chris!

Rated 5 out of 5 stars

Quick delivery

Website was easy to navigate. Equipment turned up well packaged & within the time frame promised.

20 February 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Liz!

Rated 5 out of 5 stars

10/10

Bought a record player and speakers, perfectly packed and easy to set up, highly recommend

31 January 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Murray!

Rated 5 out of 5 stars

Fantastic purchase

It was easy to find what I was looking for with great prices and speedy delivery

16 February 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review William! We're glad you found our service hassle free and prompt!

Rated 5 out of 5 stars

Good selection at great prices

Very happy with the whole service, good selection of products and at a competitive price. Quick and easy payment, and speedy delivery - no complaints at all.

11 February 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review James! We're glad you enjoyed your experience with us!

Rated 5 out of 5 stars

Great response to replacement component

I had a minor issue with a turntable we purchased, and contacted Digitalis Direct regarding it. Within a day, they had responded, called me to arrange a replacement component and the item arrived the day after. The response was fantastic, and Peter’s communication through it all was greatly appreciated. Will happily use them again.

13 February 2026
Unprompted review
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Chris! We make customer issues our priority and work as swiftly as possible to get them resolved so you can get to enjoying your order. We can't wait to serve you again!

Rated 5 out of 5 stars

I made a mistake with my order and…

I made a mistake with my order and Peter sorted it out really quickly for me. Great product, good price and excellent service. Highly recommend. 👏🏻

26 January 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Helen! We will always help our customers with issues with their order as soon as possible so they get exactly what they want with as little hassle as possible.

Rated 5 out of 5 stars

Great deal, arrived fast and undamaged.

I got a great deal, and it arrived next day with a reputable courier, well-packaged. It was easy to order online, and I appreciated the choice of speakers with my new turntable. Thank you!

7 February 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Rebecca!

Rated 5 out of 5 stars

Great Purchase

Great Purchase. Speedy delivery and good comms throughout.

4 February 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Karl!

Rated 5 out of 5 stars

absolutely amazing

absolutely amazing! so easy to set up and works so well. delivery was so quick and easy to order.

17 January 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you very much for your review!

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