Diesel Auto Express Reviews 47

Truck was shipped from WA to NY, I got toll bills in the mail from every state along the way. Company told me to deal with it myself. Horrible company, horrible customer service. Do yourself a favor and choose a different company who actually knows what they are doing and cares about your car or its customers. I have to create accounts in every state to dispute the bills, instead of being a standup organiztion and reimbursing me the $110 for the bills, i am stuck spending hours disputing tolls in 6 different states. Never again!!! HORRIBLE COMPANY

Do not use this company!!! I shipped my car from Ohio to Tacoma Washington in March 2025. When my car was delivered to me in Washington there was a large rip in my drivers seat. The driver told me submit a claim and they would take care of it. After 20 emails back and forth the claims department refuses to do anything to take care do the damage they caused to my car. They told me to get an estimate for the repairs. Due to the location of the damage it needs a new seat cover to repair because the rip has exposed the airbag. Therefore repair shops aren’t allowed to touch it without getting a new seat cover for safety concerns. The Diesel Auto team will not accept responsibility or cover any cost for the repair.

They will respond to this saying that my seat was already damaged and that their driver was "unable to do the damage". My response to them again would be:
1. Visible damage: The fuzz on the drivers seat in the picture has nothing to do with the rip that your company caused. You can very obviously see in the picture before it was shipped that the seat was not ripped.
2. Inability to cause damage: That statement doesn’t even make sense. Anyone one of your drivers could have easily caused the damage by anything on their belt loop moving in and out of my vehicle.
3. Lack of supporting documentation: I took several photos of the outside of vehicle before shipment for this reason exactly. Forgive me for not thinking that your company would damage the inside.

My experience with Diesel Auto Express was extremely frustrating. Although they initially requested before photos—which were actually taken by them to verify the vehicle’s condition—and even asked for a repair estimate, they later became completely unresponsive regarding my damage claim. The damage includes a torn factory-installed canvas sunroof that is now causing water to leak into the cabin. I have clear evidence that this damage occurred during transit, yet I received no meaningful support or resolution. Their lack of accountability and poor communication make it hard to recommend Diesel Auto Express for vehicle transport.

Its a great company to work with! Roman is always answering calls promptly and in a professional manner

Thanks to Amber for taking care of my urgent delivery! Audi RS3 from WA to AK delivered in several days, great customer support.

Very professional and the car arrived on time. Highly recommend.

Great service!! From customer support all the way to the driver, Christian!
I was very impressed with the quality of service and especially their reliable timeframe.

I am truly satisfied on your service. I received my car on time.

Very professional and easy going. Great experience.

I’m 69 years old and have never had a car shipped or know anyone who has. The experience was not a nightmare…communication was great…car arrived in a timely manner and excellent condition…driver was very friendly and polite. I highly recommend this company!

They were great communicating during the entire process. They delivered 2 days earlier than expected. The driver was very professional.

Car arrived in good shape as promised! Driver gave updates on ETA, and changes due to traffic conditions.

Door to door delivery. No problems, no difficulties. No damage to the car, other than needing a wash. Friendly service, phone and driver.

Excellent communication throughout delivery and arrived earlier than expected. Highly recommend for automotive transportation needs!

I recently used Diesel Auto Express and was extremely satisfied. They provided a competitive quote, answered all my questions, and handled my car with care. The pickup and delivery were on schedule, and my car arrived in perfect condition. The entire process was smooth and professional. Highly recommended!

Really great service very friendly people 👍

I've shipped my car cross-country twice and my experience with Diesel Auto Express was by far the best experience I've had! The pick-up was timely and the cars arrived even earlier than we expected. Communication was great.

I got recommended to ship my 2004 Audi A6 from Chehalis WA to Dallas TX and I couldn't be happier with the service! great customer service by Orlando my driver. the car came in great shape. I would recommend it to everyone

They picked up the car when they were supposed to and dropped it off when they were supposed to everything was done just perfect thank you very much.