DID Electrical Reviews 

Very efficient, great service. Got exactly what I needed and Colm was very helpful.

Brilliant service across the board Thanks.

Delivery guy was so friendly and helpful

Great product advice and friendly customer service! Thank you Dimitor in Tullamore :D

Hi
We bought a Hoover fridge freezer off the lovely Mandy in Tullamore D I D .
Not only was she very helpful over the phone, She actually got the fridge freezer we wanted to buy put on display so we could see it up close rather than buying it from pictures,which in this day and age is above and beyond in my opinion.

Wonderful experience at DID, the staff member Conor was lovely and very helpful to find the best suitable product.

Great customer service. Staff steffy, manager on duty Andy and the whole team were extremely helpful. Great price, and very clever way of setting techniques by connecting things like, cctv to TV to fridge with TV then easy plumbing of fridge and washer dryer etc. Thank you 😊

Bought a microwave in DID. Staff extremely helpful Linda helped us with our purchase

Great selection of products, the tablet I was buying was €90 dearer at another store, slow enough dispatching but our DPD driver was great & handled the parcel with care

I get a great experience people are very helpful special Georgiana ☺️
I love to come back for future

On July 16th I ordered an item for delivery on the 22nd of July. I called customer service on the morning of the 17th to confirm the date as I needed to take the day off work. They confirmed the delivery date and said I would receive a message on the morning to confirm a time slot. I heard nothing from them that morning so I called them to check, and was simply told the delivery wasn’t coming. They said it was being transferred from another store in Bray to my local store before it can be delivered (the Bray store is only about half an hour from my house as is). They said they would let me know “at some point” over the next few days when it will be delivered. The woman on the phone was very nice and it’s not her fault I was given the wrong information but still very frustrating.

I contacted them via email on the 23rd, as I wanted to deal with this in writing. I was told then that the item was going from Bray to the warehouse in Fonthill, but they couldn’t give me any information on when it will be delivered. The email said: “At the moment it is in transfer from our bray store to our warehouse. We are hoping to have it in shortly and can confirm delivery then”. Fonthill is 10 minutes from my area, so I fail to understand how it would take a week for it to arrive there and them not be able to provide me with any information on a possible delivery date. I advised them that I would need the item delivered by the end of the week or I would have to cancel and go elsewhere. I explained clearly I could not keep taking days off work, and I was also without a working fridge.

They ended up cancelling the order as they were clearly unable to provide any idea of when the item may be delivered.

It is unlikely an item would take 10+ days to be transferred 30km, and no information at all be an available for the item. I spoke with someone in the store in my area and they confirmed this item had not been available in the Bray store so I must assume that the item was not available at all and they were waiting for it to arrive from elsewhere. It’s just not good enough when you pay for delivery and ensure you have done it in advance. They should not offer delivery dates if they cannot provide the item by then. If there is a delay this should be communicated quickly and clearly, the customer shouldn’t have to chase up when something simply doesn’t arrive.

Bought a shark vacuum Conor was super helpful!

Friendly helpful staff
Great experience

Very helpful staff in clonmel store. Donal was a gent and very pleasant to deal with . Didn't have item in store and he made sure to source it for me. 10/10

Colm was very polite and helpful. Very good service.

Slaine was excellent

Chris from DID had Spectacular customer service. Very helpful and friendly. Wonderful altogether 🙏

I wanted to buy a camera and Denil from the Swords Branch provided customer service with excellency and urgency.

The shop assistant danillo was so helpful and calm with my 90 year old father and made the shopping very enjoyable