Its always a great experience in the Newbridge store, we are customers here for years! Today we were helped by Chloe, always cheerful and so very helpful. Looking forward to seeing our new Eufy E28 do... See more
Location
Switch locationNewbridge Retail Park Unit 8-9 Athgarvan Road Newbridge Kildare, W12W500 Newbridge, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I called into DID Newbridge a few days ago and was very impressed with the service I received particularly from a young man named Adam. He was cordial polite and helpful. He took the time to answer al... See more
The item I was looking for wasn't in stock but Cameron ordered it and contacted me straight away when it was in store. He was really helpful about the whole process and very friendly to deal with
Shane was extremely helpful in guiding me to choose my washing machine. He was very knowledgeable + well-informed. Whilst being friendly and professional. When the model I choose was unavailabl... See more
Company details
- Appliance Store
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
Newbridge Retail Park Unit 8-9 Athgarvan Road Newbridge Kildare, W12W500, Newbridge, Ireland
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shane was very helpful in helping me…
Shane was very helpful in helping me pick out my product
4 July 2026
Unprompted review
Item ordered in
The item I was looking for wasn't in stock but Cameron ordered it and contacted me straight away when it was in store. He was really helpful about the whole process and very friendly to deal with
22 June 2026
Unprompted review
Adam served me he was so helpful as…
Adam served me he was so helpful as always
28 June 2026
Unprompted review
John Newbridge Branch
Went in for a new device John in Newbridge was very helpful and courteous, great experience thanks
28 June 2026
Unprompted review
Shane was extremely helpful with me
Shane was extremely helpful with me. I received excellent customer service and left satisfied. Thank you.
26 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DID Electrical - Newbridge
Hi Dervilia,
We are so glad to hear that our team member was very helpful. We appreciate your positive feedback!
Thanks
DID Electrical
Its always a great experience in the…
Its always a great experience in the Newbridge store, we are customers here for years! Today we were helped by Chloe, always cheerful and so very helpful. Looking forward to seeing our new Eufy E28 do it's magic. No more vacuuming or washing floors.... happy days!
28 June 2026
Unprompted review
Bought robot vacuum cleaner
Bought robot vacuum cleaner. Great knowledge and service from Chloe in newbridge store. I will return to Did for anything electrical as my first choice
28 June 2026
Unprompted review
DID NEWBRIDGE
Brought a tv in Aug ‘25 from DID Newbridge. Green screen and tv not connecting to networks was issue so rang DID Newbridge to be advised to send screen pic of green screen. TV under warranty. Did that, 4 days later I chased, nothing since. I’m sure emails checked frequently on daily basis? John wanted to check with his supervisor!!!
This is after tv to be delivered last year. Advised delivery driver will deliver between certain times, gates open and home all day awaiting delivery. To be advised delivery driver could not deliver due to no one home - constant chasing.
DID you come across as an Irish company set up since 1968 as Ireland most trusted electrical retailer, I sincerely beg to differ. Your service is lacking in your motto and customer care - or is that just your Newbridge store?
27 August 2025
Unprompted review
Reply from DID Electrical - Newbridge
Hi Tara
We truly appreciate you taking the time to share your recent experiences with us. We are genuinely concerned to learn about the issues you've encountered with both your television and the previous delivery. This is certainly not the standard of service we aim to provide, and we understand your frustration with the lack of resolution regarding your warranty claim and the delivery mishap. We are actively reviewing your feedback to understand where our processes failed and how we can improve our customer care. We are committed to addressing these concerns and ensuring a better experience for all our valued customers.
Thanks
DID Electrical
A very positive experience from good staff.
Shane was extremely helpful in guiding me to choose my washing machine.
He was very knowledgeable + well-informed. Whilst being friendly and professional. When the model I choose was unavailable he immediately found a suitable alternative.
As a regular customer of did over many years, this has been my one of my best
experiences
24 June 2026
Unprompted review
Friendly Welcome
Staff were very welcoming when we entered the store. John was very knowledgeable in the product we were looking for and was friendly and efficient.
20 June 2026
Unprompted review
Kallum in the Newbridge store was…
Kallum in the Newbridge store was extremely helpful and professional. A pleasure to deal with.
23 June 2026
Unprompted review
Adam is amazing!
23 June 2026
Unprompted review
Adam
Adam
⭐️⭐️⭐️⭐️⭐️
Recently bought Hoover bags from and had a fantastic experience. Adam was incredibly helpful, friendly and knowledgeable. He took the time to make sure I got the correct bags for my Hoover and made the whole process quick and easy.
Excellent customer service and a credit to the store. Thanks again, Adam – I'll definitely be back and would highly recommend D.I.D Electrical to others! 😊
23 June 2026
Unprompted review
Shopper experience Newbridge (Shane)
I dealt with Shane in the Newbridge branch and had a great experience, Shane was very helpful and put aside the item I wanted to buy.
Great lad, sound out
16 June 2026
Unprompted review
Excellent service and advice
Excellent service and advice. Expertly explained. Thanks to John.
5 June 2026
Unprompted review
Adam is credit to the company
Adam is credit to the company. Very knowledgeable and friendly. A pleasure to do business with DID again.
22 June 2026
Unprompted review
John was extremely helpful and…
John was extremely helpful and informative to all my queries when I visited the store
21 June 2026
Unprompted review
adam was very helpful when i visited…
adam was very helpful when i visited your store and made shopping easy
21 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.