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DID Electrical Reviews 

51,035
•
TrustScore 4.5 out of 5

4.7

Appliance Store
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Review summary

Created with AI, based on recent reviews

Evaluating 10,037 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers highlight that the store team members are exceptionally helpful, friendly, and deeply knowledgeable about the available home products, ensuring a completely pleasant shopping journey. People consistently mention that delivery and installation services are extremely efficient, with professionals arriving on time and handling everything with great care. However, some people mentioned frustrations regarding significant delivery delays and long waiting times when trying to contact customer support over the phone. A small group of consumers also reported encountering unhelpful local staff members, unfulfilled collection promises, and somewhat disorganised pickup processes at the branches.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that employees are very helpful,... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with items like a great watch and... See more

Service

Customers consistently note positive experiences with service, frequently praising helpful staff members who... See more

Customer service

Customers had positive experiences with customer service, frequently praising helpful staff members who took... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers praised fast turnarounds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brendan in your Tullamore branch knows everything there is to know about TV s. . We had the most wonderful experience with him . He went above and beyond to help us choose . 5star experience from e... See more

Company replied

Rated 5 out of 5 stars

I went into the store with very little knowledge about TVs, I was greeted by Cash a very approachable member of staff. Cash was a great help to me as he informed me in detail about the wide range of t... See more

Company replied

Rated 5 out of 5 stars

Damien fitted my integrated washing machine for me this morning and I could not praise him highly enough. Nothing was too much trouble and he took great care with his work to ensure the machine was pr... See more

Company replied

Rated 5 out of 5 stars

The staff were all very helpful and knowledgable, so lovely to deal with. Special mention to Jake, Maria and Luke Jr as they all assisted me. Really happy with my purchase and the excellent customer s... See more

Company replied

Company details

  1. Appliance Store
  2. also in
  3. Computer and Accessories Store
  4. Electronics Store
  5. TV store
  6. Vacuum Cleaner Store
  7. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.7

All reviews

(51,035)

9,942 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! The delivery/installation guy arrived early and handled the washing machine installation quickly and professionally. The machine is in a really awkward spot but he managed to get the old one out and new one in without too much bother. Cleaned up everything before leaving and was very friendly and polite too!

30 October 2026
Rated 5 out of 5 stars

I was in store and got the pleasure of…

I was in store and got the pleasure of having Mandy help me, Mandy couldn't of done more to help me she was so polite, professional and so patient. she walked me threw all my options and made sure I was getting the best deal on my purchase can not recommend her more

31 October 2026
Unprompted review

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