DID Electrical Reviews 

50,526
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 11,885 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff members for being exceptionally helpful, highly knowledgeable, and polite when guiding them through various purchases. Consumers consistently note the very efficient service, smooth transactions, and quick dispatch of quality home appliances, electronics, and other household goods. However, some customers also noted frustrating delivery delays, with individuals waiting significantly longer than expected for their bulky scheduled items to arrive safely. A few people additionally mentioned difficulties getting through to the helpline, experiencing poor communication, or failing to receive promised callbacks when addressing problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items such as new combi ovens and... See more

Service

Users describe positive interactions with service, highlighting helpful and knowledgeable staff who make... See more

Customer service

People report positive experiences with customer service, praising staff members for being extremely polite,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While many reviewers praise fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish. Called in just for a quote and purchased multiple appliances, because of the competitive pricing. They were delivered & installed within the week. Friendly... See more

Company replied

Rated 5 out of 5 stars

Mandy was so amazing, she helped us so much with cooker & hoover purchase . She is the epitomy of what customer service is. So helpful engaging & puts you at ease knows every product !! Cant than... See more

Company replied

Rated 5 out of 5 stars

My experience with DID shop is very positive. Everything went great. Start with order, continuing with fast dispatch and delivery. Last but not least, I got my order perfectly packed and for the best... See more

Company replied

Rated 5 out of 5 stars

I rarely go to actual shop to purchase anything, with everything being online 🫣, but we were in a need of new microwave, and I was near by this time. I was in and out of shop within 15min, staff was... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

51K reviews

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4.8

All reviews

(50,526)

11,581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive experience …

Friendly reception on arrival to the store and we were assisted to receive all the information we needed to make the decision of our purchase promptly and with ease. Overall a positive retail experience and Elaine provided excellent customer service on the day.

26 August 2026
Unprompted review
Rated 4 out of 5 stars

Swift

Swift, fast delivery. The hoover is light, great suction however battery doesn't last that long, especially when its on the max setting, thats just the downside otherwise happy with purchase.

24 August 2026
Rated 5 out of 5 stars

DID Swords

DID Swords
Staff member: Srushti

We had a very good experience in the store with Srushti. She came to us and asked if we needed help and then was able to answer all of our questions. She was very knowledgable and honest, and we felt we could trust what she was saying. She has a lovely way with people and we’re delighted with this service. We’d been to other suppliers in the same location and they can’t compare.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

My elderly mum bought 2 phones with…

My elderly mum bought 2 phones with cash and after 10 days no products ,when we returned for refund she was told they couldn't return her cash sum of money in method she had paid despite it not been written on her receipt or on the cash desk . ,It's very unfair for elderly that do not have access to online services to be refused refund in the method they paid After a lot of dispute , they did refund but not to her to her daughter ...unsatisfactory

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Elaine the shop sales assistant was so…

Elaine the shop sales assistant was so helpful made my shopping experience so pleasant as I was stressing and couldn’t find the fridge I wanted until I met Elaine she found for me excellent personality and a lovely girl to deal with in Crumlin DID

26 August 2026
Unprompted review
Rated 5 out of 5 stars

All good thanks

All good thanks

24 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I had a great experience with the two…

I had a great experience with the two representatives from DID Electrical Jonathan and Alec. They were so helpful, professional and very friendly. I would definitely recommend DID Electrical for any electronic home appliances. Service, staff and delivery service was excellent.

25 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Paul was very knowledgeable and his…

Paul was very knowledgeable and his customer service was impeccable.

24 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very warm welcome in the Clearwater…

Very warm welcome in the Clearwater store today . Lady that served me was most helpfull and attentive . Always great service instore .Great to support an Irish business

25 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

Didn't get my invoice emailed to me and forgot half my delivery

Didn't get my invoice emailed to me, had to ring them for it. Then they delivered my hob 1 weeks later but forgot about my oven and tried to say they could only deliver in 2 weeks after I ordered it despite confirming they would be delivered together. Would go to any other seller.

24 August 2026
DID Electrical logo

Reply from DID Electrical

Hi Ruth,

We sincerely apologise for the issues you experienced with your invoice and the split delivery of your appliances. We understand your frustration and regret that we did not meet your expectations for a smooth and timely delivery. We are reviewing our procedures to prevent such occurrences in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Super Service

I bought a new Ninja coffee machine from DID in Limerick. I returned to DID as I was very impressed with the service I had received when I purchased a hoover and dehumidifier earlier this year. Once again the service was amazing. Eoin was very knowledgeable and patient as well as checking to ensure I got the best price. I would highly recommend this store and Eoin and I'll definitely be returning

12 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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