Had a great experience from start to finish. Called in just for a quote and purchased multiple appliances, because of the competitive pricing. They were delivered & installed within the week. Friendly... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mandy was so amazing, she helped us so much with cooker & hoover purchase . She is the epitomy of what customer service is. So helpful engaging & puts you at ease knows every product !! Cant than... See more
Company replied
My experience with DID shop is very positive. Everything went great. Start with order, continuing with fast dispatch and delivery. Last but not least, I got my order perfectly packed and for the best... See more
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I rarely go to actual shop to purchase anything, with everything being online 🫣, but we were in a need of new microwave, and I was near by this time. I was in and out of shop within 15min, staff was... See more
Company replied
Company details
- Appliance Store
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.7
Excellent
51K reviews
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Caitlin in tallaght DID was Very…
Caitlin in tallaght DID was Very helpful and attentive.
18 August 2026
Unprompted review
Nicole was very helpful and knew all…
Nicole was very helpful and knew all the information. I would recommend.
27 August 2026
Unprompted review
AAA+++ highest score … best deal was…
AAA+++ highest score … best deal was done by Deva.. highly recommend… super man -super salesman 😇🙏💪💪💪🥳🥳🥳❤️
27 August 2026
Unprompted review
Extremely Poor Experience & Zero Quality Control
We ordered a washing machine and dryer set worth €1,199 on August 20, 2026. The initial delivery arrived on August 25, but upon unpacking, we noticed that the washing machine was visibly dented at the back.
My wife went to the store the following day to complain, and we were promised a replacement delivery for August 27. The delivery arrived today, but to our absolute shock, the second washing machine was also dented and damaged in almost the exact same spot.
In the end, the delivery team took both the washing machine and the dryer back, claiming new ones would only be delivered next Tuesday. This is completely unacceptable. Due to sheer carelessness and a total lack of basic quality control, we are left without essential home appliances for nearly a week after paying a substantial amount of money. Delivering damaged items twice in a row is utterly unprofessional.
27 August 2026
Unprompted review
Great experience
Colm served me and he was excellent, complete attention to what I needed without interruption. I would recommend DID 100% and speak with Colm he will look after the customer with full attention.
Well done 👏
27 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We ordered a microwave on Friday and…
We ordered a microwave on Friday and its been a week and we still havent received the order.
When we called customer care they said its with DPD and DPD says its with DID electrical. Could you please look into this on urgent basis
25 August 2026
Reply from DID Electrical
Hi there,
We sincerely apologise for the delay. Please contact the team at help@did.ie and they will be able to assist.
Thanks
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Mandy was a super sales rep
Mandy was a super sales rep
Went to but extractor fan and left with cctv cameras as well
15 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Positive experience …
Friendly reception on arrival to the store and we were assisted to receive all the information we needed to make the decision of our purchase promptly and with ease. Overall a positive retail experience and Elaine provided excellent customer service on the day.
26 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Swift
Swift, fast delivery. The hoover is light, great suction however battery doesn't last that long, especially when its on the max setting, thats just the downside otherwise happy with purchase.
24 August 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Gareth was really very helpful and…
Gareth was really very helpful and patient with me as I tried to figure out how to save photos. Thanks
24 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Shane was very helpful in picking out…
Shane was very helpful in picking out my two ring hob
26 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
We brought few good items from this…
We brought few good items from this store and we are very happy with them.The supervisor Emma is very nice and helpful.Definitely worth to visit
26 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
DID Swords
DID Swords
Staff member: Srushti
We had a very good experience in the store with Srushti. She came to us and asked if we needed help and then was able to answer all of our questions. She was very knowledgable and honest, and we felt we could trust what she was saying. She has a lovely way with people and we’re delighted with this service. We’d been to other suppliers in the same location and they can’t compare.
24 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Great friendly service from Linda!
14 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
My elderly mum bought 2 phones with…
My elderly mum bought 2 phones with cash and after 10 days no products ,when we returned for refund she was told they couldn't return her cash sum of money in method she had paid despite it not been written on her receipt or on the cash desk . ,It's very unfair for elderly that do not have access to online services to be refused refund in the method they paid After a lot of dispute , they did refund but not to her to her daughter ...unsatisfactory
8 August 2026
Unprompted review
Reply from DID Electrical
Hi Sinead,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused to your mother regarding the phone purchase and subsequent refund process. We regret that the resolution was not entirely satisfactory for your mother.
Thanks
DID Electrical
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