DID Electrical Reviews 

49,867
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,933 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often going above and beyond to assist with product selection and provide detailed information. Many people highlight the excellent overall service, noting a smooth and easy process from purchase to installation. Reviewers are also very satisfied with the quality and selection of products available, finding them to be good value and meeting their needs effectively. However, some customers also noted significant issues with delivery services. People experienced considerable delays, with items arriving much later than promised or not at all, sometimes after a long wait. There were also complaints about poor communication regarding delivery status, stock availability, and a lack of updates, leading to frustration and wasted time for some reviewers.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, friendliness, and knowledge.... See more

Product

Customers had positive experiences with product, often praising the quality and functionality of items like a... See more

Service

People report positive experiences with service, often highlighting great value, fast delivery, and efficient... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and prompt... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team member Caitlin in Tallaght DID Electrical store was a great help. We have a small baby and had been looking all over Dublin for any sort of fans and she was able to assist us in click and collect... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery. I ordered a Meaco portable fan air circulator online & it was delivered by courier 2 days later. Very good product so far & extremely quiet. Brilliant to have in this hot weath... See more

Company replied

Rated 5 out of 5 stars

The member of staff that served us was very helpful and professional. His name was John. We bought several electrical appliances in DID through the years, and quite often going into the store we could... See more

Company replied

Rated 5 out of 5 stars

Oengus in Wexford was super helpful today, I needed a new microwave but am short on space and Oengus took the time to talk me through the capabilities of the smaller microwaves. The information he pro... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(49,867)

12,344 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service from the…

Excellent Customer Service from the moment you walk into DID Electrical Tallaght Dublin 24.

Waseem and Ian extremely helpful with questions that I had about a Washing Machine I was looking for, and I purchased it.

I received a great deal with Delivery price and Installation.

I couldn't have asked for better customer service!

Looking forward to receiving my new Electrolux Washing Machine.

Many thanks Waseem

Kind Regards

Paula

18 July 2026
Unprompted review
Rated 1 out of 5 stars

DID electrical Did Not have good customer service

I visited the store in Kinsale road two weeks ago. I wanted a gas refill for my soda stream. I handed in my soda stream bottle and the person gave me a happy frizz. I asked if he was sure that this was compatible with the soda stream and he assured me it was. I paid over €20 for the refill. I went home and it did not work. I went back to the store 15km away and he said that it was definitely compatible . He said maybe the one I got was damaged. He gave me another one to try again and told me if this one didn’t work I would get a full refund. It did not work. I just returned to the shop and they refused point blank to take back the bottle and refund me. They needed the receipt that I gave the man’s the second time I returned to the shop. He then told me I would have to return tomorrow when there is a manager in the store. So nobody on site to make a decision and I now have to return tomorrow the shop a fourth time. I have offer made purchases from this store but never again. Absolutely dreadful customer service.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I'm very happy with the service

I'm very happy with the service. Ziaul was friendly, patient, and professional. He helped me choose the right products, explained everything clearly, and answered all of my questions. The whole shopping experience was smooth and pleasant. I highly recommend this store, especially Ziaul. Thank you for the excellent service! ⭐⭐⭐⭐⭐

4 July 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

I bought a TV from Mike in the Briarhill store, he was extremely helpful and knowledgeable

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Shane was so helpful

Shane was so helpful. He couldn’t have done more for me. An absolute gent who knows his stuff. So professional. I would 100% recommend. A very pleasant and easy experience at DID.

19 June 2026
Unprompted review

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