DICK'S Sporting Goods Reviews 

821
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about poor customer support, mentioning excessively long waiting times on the phone, unhelpful automated responses, and extreme difficulties resolving basic order issues. Many people also experienced severe delivery delays, completely missing packages, incorrect sizing, and receiving damaged items that failed to meet their initial expectations. Though some customers encountered frustrating obstacles, a few reviewers were happy with helpful staff members who provided great assistance, patience, and excellent product knowledge in physical stores. Others also noted successfully finding comfortable items, nice outdoor gear, and generally pleasant shopping experiences when visiting locations in person.

What people talk about most

Product

Users describe ambiguous interactions with the product, as some shoppers praise the quality and comfort of... See more

Customer service

People report negative experiences with customer service, highlighting widespread indifference and a lack of... See more

Order

Customers consistently note negative experiences with order processing, frequently highlighting unexpected... See more

Staff

Reviewers mention ambiguous feedback about staff, with deep divisions among shoppers regarding employee... See more

Delivery service

Consumers find delivery service to be completely frustrating due to widespread delays and missing packages.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered a Smartwool baselayer, but 2 days later got an email saying it was out of stock and my order was cancelled. Later I check and see it is in stock, and contact them and ask for a reorder w a pr... See more

Rated 2 out of 5 stars

The service was good, polite and just fine. The prices are 25 to 50% OVER full blown retail!! YIKES got a nose bleed in the Nike section! Either Nike is crazy or D ick sporting goods prices are c... See more

Rated 1 out of 5 stars

I ordered a rod n reel combo yesterday and my expected arrival was today but i wasnt getting updates so i call in to customer support ( if u wanna call it that) and i was charged shipping but was told... See more

Rated 1 out of 5 stars

When been past consumer employees at store levels of 49 states ,& Fort Myers FL Cleveland page field recalling since 2022 was loyal fan why company is expansive stop caring guns at their stores so tha... See more


Company details

  1. Sporting Goods Store

Information provided by various external sources

Shop Dick's Sporting Goods for the finest quality products at competitive prices, backed by the best service anywhere.


Contact info

1.9

Poor

TrustScore 2 out of 5

821 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(821)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall good experience

I’ve shopped at DIK’S Sporting Goods a few times now and it’s consistently been a good experience. They usually have a solid selection, whether I’m looking for workout gear, sports equipment, or just casual athletic stuff. The store is clean and organized, which makes it easy to find what you need without wandering around forever. Staff has been helpful when I’ve had questions, but they’re not pushy, which I appreciate.Prices can be a little higher on some items, but they run decent sales pretty often, so if you catch the right time you can get good deals.
Overall, it’s a reliable spot if you need quality gear and don’t want to deal with the hassle of guessing online. I’ll keep coming back.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Order jets shirt from there online…

Order jets shirt from there online Tuesday, They shipped it our on Wednesday and it came in the mail today. Two days from Jersey to central Pennsylvania is definitely worth a positive review and would have no problem ordering more sports clothing from them in the future.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

on a double order i tried to cancel

on a double order that i tried to cancel, however it was moments after the 30 minute "remorse" period. God bless Amazon and after 30 years of purchasing at Dicks good buy forever.
denis
corporate President and CEO!!!

8 April 2026
Unprompted review
Rated 1 out of 5 stars

I'd like to report fraud on a website…

I'd like to report fraud on a website that's selling & it shows up as Dicks sporting goods but one of them is a fraud & it needs to be shut down & reported & this is the first place I've reported it but I'm not done so please beware of this website & it is selling shoes at a low low price & they took me for a total of $59.92 & I doubt I'll be able to get a refund but I want everyone to be aware Good luck

16 March 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could rate a zero

I wish I could rate a zero. Online made purchase 2/28, returned received by Dicks and signed by LWashington on 3/7. I have chatted with both Francisco Jose who advised me if i didn’t received my refund by 3/21 to reached back out to them on 3/24, so that a refund could be issued, so i did, this on 3/24 i chatted with a Edgar Alonso who tells me, I have to wait until 4/7. That it takes 30 days. Now mind you Dicks got their merchandise back 3/7 and their website states, “it takes between 2-3 weeks”not 14 business days to be issued. They got their merchandise back and I want is my monies back. Today is 4/6 I still have yet to received any update or refund from them. I will no longer be making any purchases with this company, On 4/7, I will be contacting the BBB, FTC, Consumers affairs and their corporate office, no consumer should be treated this way and it should never take this long for if funds to be returned back to customers when you already got the merchandise back. Stop inconvenient & putting consumers through unnecessary stress. Refund me my money it’s as simple as that

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Long time customer

Long time customer, very frustrated with the recent purchase that was first confirmed and then cancelled because you ran out of stock. Don’t carry popular items if you don’t have the technology to keep up with your orders! Lesson learned, will use another retailer next time.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Now this sporting goods company is a…

Now this sporting goods company is a joke I made a order 35 days ago it was out for delivery 2 days then today so say delivered well I'm in my house I been in all day no one knocked on my door at all so I wanna know my items is why didn't the driver of my items delivered my items to my address and say its delivered well like I no one I mean no one come knocking my door at all and I got someone called ada via email telling me the investigation in to be done this and that and I gotta wait another 7 days no I ain't waiting another 7 days when it was supposed to be here today and it isn't here

28 March 2026
Unprompted review
Rated 1 out of 5 stars

GET A NEW INSTALLATION CREW!☹️

No issues with the stores I actually like D's! The issue is their third-party delivery company, aka, AIT Worldwide Logistics. They were to do a haul-away of a treadmill and put together a new treadmill which I purchased from D's and was already at the house. AIT never showed up - no calls, no texts, no emails. No show. We were left waiting for seven hours. After much ado, AIT sent the technician several days later, late in the day. The tech, for his part said, "I have been on the go since 4 a.m. I'm tired." He stated, "I have only been working at this company for a week, I work elsewhere full-time." As for the treadmill installation, he used an impact wrench and rounded off the bolt heads. On one large bolt, he stated he needed a #40 torx bit, which he didn't have and proceeded to use a hex tool that wasn't the correct size, again causing the bolt head to be stripped. I informed the technician that, I would contact D's and have them send me a new treadmill if he didn't replace the damaged bolts. AIT's management is horrendous, they promise phone calls that never occur - I'm still dealing with this matter and have spent a ridiculously inordinate amount of time, not to mention the aggravation, annoyance and inconvenience. Bottomline: I will never purchase another piece of fitness equipment from D's Sporting Goods as a result. I would not recommend based upon my personal experience at this point. BUYER BEWARE.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

20% Markup at D!ck's Sporting Goods

I paid $60.00 for a pair of Nike Men's Club French Terry Flow Shorts on D!ck's website. (Couldn't use an i in the name, Trustpilot flagged it as inappropriate language!) The Nike tag on the shorts has Suggested Retail $50.00. Customer service could not explain the 20% markup and wanted me to send a photo of the tag to them, as if they didn't believe me. Not sure if they mark up all Nike and other products, but be aware if you must buy from them.

20 March 2026
Unprompted review
Rated 2 out of 5 stars

I had no idea when I went to buy a gift…

I had no idea when I went to buy a gift card from D's Sporting Goods website that they just linked that page to a 3rd party gift card vendor. I bought a $100 gift card that was late, no tracking provided. The gift card company did not send with tracking via USPS. Are you kidding? The phone number DSG gave me was all automated message w/ no way to speak to anyone. I had to do live chat. Also, the gift card arrived in a generic envelope that the recipient would've tossed thinking it was spam mail had I not warned him it was a 3rd party. Never again.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

I bought a glass backboard and was not…

I bought a glass backboard and was not told I would need a mounting bracket that would only fit this backboard. I just tried to buy the bracket and was told it is not adjustable, which it obviously needs to be. Got a bunch of jibberish from some no-nothing person online and was told that I couldn't return it after 90 days. Now I am stuck. Please don't give this rinky dink "sporting goods store" any of your time as they know nothing about anything. Go to a real store. Pathetic excuse for a store.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Delivery got delayed for other a MONTH

Delivery got delayed for other a MONTH!
When asked, customer service just fed me some story about it being the delivery service's fault. As if! The packaging was all torn and practically everything was spilled out in the open. Run from this store. Don't walk.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

I won't go back to this store

I won't go back to this store. This is now the FOURTH time in a year we have gone to this store...which by the way markets themselves for SPORTING GOODS. These idiot have an ENTIRE WALL of cleats and they NEVER have ANY in stock. How is that possible? We just went to the store and they literally had 22 styles and only had them in TWO sizes. I'm over this store. We went to four in Tampa and all the same thing. I'll never waste my time or money in this store again.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a treadmill 11 months ago…

I purchased a treadmill 11 months ago and it has stopped working. The brand was Horizon and the model 7.0 AT. I have tried Horizon support and Johnson Tech (Parent Company) for weeks without any return contact. I contacted "D!cks Sporting Goods" thinking they might stand behind the brands they sell and was told it isn't private label so they can't help and they don't even have a support number for Horizon. The last treadmill I purchased directly from Horizon lasted for five years so I'm curious if "D!cks Sporting Goods" purchases cheaper versions.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

My name is Catherine Jawana

My name is Catherine Jawana, I'm a professional chef. When I went to this store, I was trying to make pasta. to make that pasta of mine, I had to get a gulf club to beat my eggs, and chicken. When I got to the gulf club, I had to beat my chicken to make chicken pasta. With a 5 STAR REVIEW on Yelp. Anyways, when I hit my son first with the club, it broke. My son can be hard, but is normally not that hard. So I'm requesting I get a full refund or I'm going to sue. 1 STAR

4 February 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look