DialAFlight Reviews 15,366

We had booked and paid in full, for our annual holiday to Cuba. Unfortunately, the UK Government gave advice not to travel there, so the whole holiday had to be cancelled. To say that I was relieved that we had booked through Dial a Flight is an understatement, as I wouldn't have known where to start. Our Travel Manager, Mason, got onto the case straight away and we had the money credited back onto our card in good time. We went ahead to book another holiday, also booked through Dial a Flight and all went smoothly until we were on our way home. Our flight was cancelled, which meant an overnight stay and that we couldn’t have caught the second leg of our journey home. I rang at 3am to ask for help, which we got, and it meant that we didn't have as much of a stressful time as it could have been if we had booked it ourselves. I can't recall how many holidays we have booked through Dial a Flight, but I don't want to go anywhere else as we get such good service and the prices are competitive too

A recent family trip to NewZealand returning via Singapore, where a 4 night scheduled stop was part of our package was expertly organised for us by Theo Naim and his team at DialAFlight. Due to unforseen events in the Middle East we were stranded in Singapore for an extra 9 nights. Thanks to Theo we eventually managed to get a flight home at extra cost.
Theo also managed to arrange a part refund for us from Emirates our original carrier.
In my opinion DialAFlight and in particular Theo Naim could not have done any better for my family and I.

Hi Tommy

Elaine and I would just like to say a big thankyou for looking after us through what was an uncomfortable time. Always a calm and considered response. No delay or put on hold when answering our calls at any time of day or night. We would like you also to pass on our thanks to Karina Evans on the 24 hr help desk. She was so nice and helpful when we had an issue with one of the emails from etihad. She forwarded the emails to you and the team and a confirmation to us that she had done so to us.

Once again Tommy we are grateful for your professionalism and genuine desire to help us in what must have been a very taxing time for you and your colleagues.

We have used your company numerous times over the years and always felt completely happy with the service and support you give. We would never consider going else where. We always coment to our friends how professional the service is from dial a flight.

Our holiday in New Zealand and Australia went really well. The itinerary was perfect, all the hotels were excellent and flights all went to plan. Also Jarvis and Darryll gave really helpful advice when, for a while, it seemed we might not be able to go due to illness. We were also kept up to date with changes to flight times. The Dial a Flight app showed our itinerary really clearly and was exceptionally easy to use. We will definitely used Dial a Flight again.

Liam provided an excellent service. Made the whole process for booking our trip to Australia/New Zealand very easy.

Dial a flight put together the perfect itinerary for us, with transfers annd wonderful hotels - and were always there for any queues or changes we needed to make and with check in notifications.

Jeff Lee at Dial- a - flight was absolutely brilliant at all stages of our holiday booking to Vietnam, Cambodia and Thailand recently. All aspects of the trip from the itinerary, flights, hotels and excursions were excellent. Jeff was always on hand throughout the holiday to answer any questions we had, and when our return home flights were cancelled due to the war in the Middle East, his support was second to none. Jeff was in constant communication with us, taking a ‘no stone unturned approach’ to helping us get home safely. Despite the possibility originally of being stuck for 2 weeks in Thailand…..Jeff found flights for 4 of us just 5 days later……and then managed to find other flights, that actually got us home just one day after our original cancelled flights were planned to return us to the UK. Brilliant. We would recommend Dial- a - flight to anyone- especially Jeff! We’ll definitely be using the company and this agent again. Mark Mullin

My first experience with DialAFlight.
Jeff helped us to plan our amazing SE Asia trip consisting of 10 flights and many more hotels. It worked like a dream and we had a fabulous time.
Out return was unfortunately affected by the Middle Eastern troubles but Jeff was our saviour and was able to organise our safe return home which, judging by other passengers’ nightmare journeys, we would not have been able to resolve as quickly ourselves.
We will certainly and confidently use DialAFlight in the future and recommend to others.

Once again DialAFlight did a great job booking our flights to Australia. It’s so good that you can contact the company and get immediate response by telephone or email and receive great service to any questions . Daryll has dealt with us the past couple of trips and I can highly recommend him and this company

DialAFlight developed and organised an exceptionally well planned journey through New Zealand. They chose delightful accommodation and selected exciting adventures. Tristan also provided fantastic backup throughout our five week holiday. We could not have been more pleased by their exceptional service.

Stephen & Jo Aston

Jamie sorted out our son's gap year travel to NZ, SEA & Japan working with two indecisive teens with much patience, then our trip to meet up with them.
We'd already used DaF to travel to the USA and appreciated their personal service, reactivity and competitive prices and on this trip we also really appreciated their 24hour emergency line when we had a hiccup - which was smoothed over with minimal stress. I would highly recommend. Thousands of times better than puzzling over an itinerary yourself on the net.

Callum of Dial a Flight arranged all of my flights to New Zealand via Amsterdam at my request. Everything went perfectly and he added a stay at an excellent hotel near Amsterdam Airport to ensure easy catching of our plane next morning.
We couldn't have asked for more from our bookings

The perfect service. Lovely people. Great Manner. Quick flexible and efficient.

A massive thanks to Dexter. He was brilliant throughout the difficult time. When my flight was cancelled and I was stuck in Thailand as a result of the War. His help and support was immense . He booked new flights to get me home soon and safe. I am so glad that I booked the flights with DailAFlight.
Greta /Huddersfield

We have booked all of our family holidays and flights to Australia the past few years through Orlando at DialAFlight. Always a great service and we recommend him to everybody looking at holidays. Even more recently when we were in Abu Dhabi and flights were being cancelled, many people at the hotel were unable to contact their travel agents and ended up paying for another flight. We were very lucky on the other hand as our experience was completely different, Orlando was just a phone call away and helped us out so quickly and efficiently, we really did feel looked after! Can't recommend Orlando and DialAFlight enough!!

Robert and his team have consistently put together tailored tour packages that meet our requirements and come in at lower prices than I can put together after hours of scouring the internet! These get neatly bundled into the Dialaflight app so that we can see our itinerary at a glance with information and links for checking in etc. Give Dialaflight a go, you have nothing to lose!

Review

Can’t speak highly enough of our recent experience dealing with Rebecca. We’ve cancelled our trip to Australia as we were due to fly and return via Abu Dhabi. We hoped to get something refunded but were delighted when we were told our entire travel cost was being refunded. Thanks for your amazing service Rebecca.

Ainslie and Peter

Cape Town Our flight was cancelled at the very beginning of the Middle East Crisis flying back with Qatar via Doha. We are one of the lucky ones thankfully we booked with Dial A Flight. Thank you to Ryan and Louise and all her team they were brilliant rearranging our flight to the first one available. Thank you all so much for”Peace of Mind” knowing you have someone in the U.K. to help you.

I had a holiday to Dubai booked for Early May until the war broke out in the middle east which put our holiday in jeopardy. Rang my usual contact Eric Spagnuolo as i was concerned. Eric was excellent as usual, really good advice and reassured me my funds were safe. We have now changed our destination to Phuket, Eric transferred the funds and re-booked all flights, hotels and airline seats.

I have used Eric to book many trips over the last 5 years or so and have only ever had one minor issue at a hotel check in - this was a issue out of dial a flights hands but they still gave me a £150 discount on my next holiday.

I would highly recommend Eric and dial a flight to book your holiday.

Exceptional company. Sadly our holiday to Dubai was cancelled but as always it was dealt with efficiently, no hassle whatsoever, Lloyd contacted us to advise and the money was returned in full. Dial a flight is the only company I will use for any type of holiday, they are easy to contact and will do their utmost to get you the holiday you want at the best possible price and are there for you if something should go wrong 😁