DHL Freight Reviews 

Every. Single. Time. Something fails with Freight, how can it be so much worse than regular DHL?
They failed to contact me and just held the shipment until i got in touch. They can only deliver in-person between 13 and 15 on weekdays. No option to get it to service point. No option to reroute to work, even if it is closer to the main highways than where i live.
No option to just leave the package inside the locked stairwell. Now they had to change the tracking number to be able to deliver, and when that "shows up in the system" i need to get in touch again if i want to add any information, they couldn't just take that down. How are they still in business? I know - it is never made visible which DHL variant does the shipping when you buy things.

If I as a customer could choose another courier, I would.
DHL attempt to deliver a package to me last Wednesday but unsuccessfully. So I reached out to DHL Denmark to make an agreement to deliver on Friday. I even took a day off from work so I could be at home from 8-16 o’clock, which was DHL delivery time. At 10:30 Friday morning I gave DHL a call to verify the delivery of my package, i spoke with DHL staff and he promise to get back to me with details. After 30 min. instead I phone back, the guy on the phone asked me, if I live close to DHL terminal, so I could collect my package, because the chauffeur who was going to deliver the package had left the terminal already and he had a route. Of course I declined his suggestion, DHL gets money to deliver packages to the door, thats the bottom line. ☹️
I never got my package today.
Unreliable and unprofessional staff. Very dissatisfied and disappointed with DHL.
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Besvarelse fra DHL
For 6 timer siden
Hi Roger,

Thank you for your review.

I’m very sorry to hear about your experience regarding your delivery.

DHL have many departments, and this have shipment have been sent with DHL Freight from what I can see from the tracking number. This can be a bit confusing, so I understand your frustration. I suggest you contact DHL Freight. You can reach them on +45 43 31 09 00.

I hope you have a great day.

Best regards
Finn
DHL Express Denmark

TY Finn,

This what I mean of being unprofessional...as a customer, you’re not taken serious, instead you’re being forwarded. Non from DHL wants to take the blame.
I understand DHL is Global and have many departments but please...

Have a great day 😂

I only give them a 1 because there is no zero - tracking states parcel is still in the same place after 15 days and there is no way to contact DHL freight in the UK all DHL numbers tell you they dont deal with freight, send emails and get no response, we import three to four times a week, brexit has delayed by two days which is expected but DHL are a law to themselves - use any other shipper but these !!

I have been trying to phone the Milan Freight office non stop until I get the “ office cone closed” message. Nobody will even bother to answer the effing phone !!
What is the point of even having a phone numbers? What a waste of time and money for yourselves!
If your employees are allowed this behaviour, frankly it is quite shameful.

My shipment is stuck at the warehouse in Milan and as it is delivered on appointment only and nobody has bothered to contact me, I am trying to call albeit to no avail.
My shipment is urgent as it needs to be forwarded.
Details are not a secret and are as follows:
DHL order code EIN-EC-2733927
Shipper 42433145
On principle I will never use DHL again - period!.
Sort yourselves out DHL Milan!!!

Ordered a small item from UK for £ 25, paid almost same amount for transportation and administrative work when I ordered. When the item arrived in Norway DHL charged once more for administrative work before delivering. Got a message that the item will be delivered to my home address, waited at home for the delivery but next message from DHL was telling me to pick up the item from a local delivery center!

Ordered something from Austria, it was shipped that day, in the space of a few hours it had made it to Frankfurt, then was only there for a few hours before speeding to London. So that part of the journey took 24hrs in total.
It’s been in London for 4 days, no reason, no explanation, it just sits there. Try to call them, no contact number, no way of getting through. Complaint form filled out, still no contact.
Terrible service and would never use again.
Although clearly if in Germany, by all means use them they’re amazing. The UK side is where the problem is.

They received a climbing frame we ordered on 17th Dec which was due to be delivered in time for Christmas but after hearing nothing it took me several days to find a phone number that actually worked and I was promised delivery the next day. Lunch time the next day I get an email to say it'll be delivered 3 days later, call up to complain and am promised delivery the next day. Hear nothing the next day, write an email to complain and get a response saying the slide has been damaged and is being returned to sender - 4 weeks after it was ordered and 3 weeks after they received it. Terrible company that don't respond to an email complaint and make it virtually impossible to speak to a human. AVOID.

Terrible experience with this delivery company. I ordered a large Savic ferret cage from Bibita. Stated 1-3 days delivery. Over 3 weeks on & the item still has not been delivered. They lied & told Bibita that they’d been trying to arrange delivery but couldn’t get hold of me on my mobile- yet another DHL personal managed to call me back on the same number & I had no missed calls. Then when I contacted them again they lied once more telling me that it was out for delivery that day- when it still didn’t arrive I called again, only to be told that it hadn’t been despatched at all & that they weren’t even able to locate the package that’s allegedly been sat in their warehouse for 2 weeks awaiting delivery!!!Had to ask PayPal to step in to resolve the issue. So no cage & now having to wait for a refund. Disappointed is an understatement- Avoid at all cost!!!

This company gives atrocious service, tracking information is totally useless and delivery times are a joke. I will never ever order something from a company that uses them again. The box is badly damaged but I havent opened it yet. They lost the first package but it impossible to speak to anyone in DHL about problems.

I rest my case, ordered something from the same company in Germany and requested DPD as the courier, tracking info updated all the time, order Wednesday 12 am delivered Saturday (today) 11:20. That's service not like DHL completley unacceptable, I will never use them.

Incredibly Terrible!! This company is a complete joke, spoke to someone who gave me the "correct" number for DHL Freight... was out of service, second number I found on their tracking page...also out of service, won't be using these jokers again. No idea what they are doing.

Worst delivery company ever had contact with. I sent a package from italy to netherlands. It was supposed to arrive 4 days later but it took almost 2 weeks. After the 4th consecutive day they couldn't find the address (seriously?) I had to rent a car and pick up by myself. There is NO communication at all between departments. Drivers NEVER NEVER call, they rather prefer to send the package back to the deposit. You can be waiting for a parcel from 8 am till 8pm without knowing if something went wrong. I will never send anything else with them.

The opinion and experience related to the Italian office. The goods were delivered damaged, in spite labelled fragile on their packaging. The insurance refunded my costs three months and half later and only when I complained with the central office in Germany. There was also communication mismanagement as they use one unique e-mail address, then the e-mail is routed to different people in different departments. It's inevitable that the entire process from ordering, tracking, delivering or refunding damage to goods become complex and cumbersome. I will not use the company any more due to the unsatisfactory service.