DHL Reviews 

DHL sweden, liers, they told me they attempted delivery of a parcel to my home address, they didnt, CCTV can verify thtis, instead, they left it at a petrol station 15km away, I am not doing a 30km round trip to colect a parcel because of DHL cutting corners, I went to customer services to chat with someone called Linnéa, there attitude sucked, pick it up from the gas station! Bring, PostNord UPS always deliver, no problems, Always having issues with DHL...

Quick and Efficient. All I needed to do was just show the barcode on my phone. And soon as it was scanned, I got my package.

delays, unclear and slow updates,.. disappointing service every time.

"Tyvärr fick vi inte tag på dig" bullshit. They didn't even try. I was home and I was following the car on the map, he just went straight to the pickup location even though I paid for home delivery! Not the first time.

Delivered it in the wrong town....
I do not have a car and the that town is 12.5km over nonhardened bike road with no lights in winter.

On November 25, I ordered a Christmas present for my wife from JvH-puzzels in the Netherlands (“JVH”), which they confirmed. The carrier would be DHL Freight NL. JVH later explained to me that the routine is that they inform DHL of the customer’s delivery address, after which DHL decides which delivery point it should be sent to and labels the package accordingly in its DHL PARCEL CONNECT system. Here something happened so that DHL NL stuck an address label on my package where the package was addressed to a Service point in BORÅS instead of in ALINGSÅS (which incidentally has four DHL service points).
About a week later, I received notification from DHL Freight Sweden (“ DHL SE ”) that my package would be delivered for pickup to a delivery location in BORÅS (approximately 50 km from ALINGSÅS).
All my subsequent attempts to get DHL SE to transfer the package from BORÅS to the confirmed delivery location ALINGSÅS (a route their trucks drive daily) were met with disinterest, denial of any responsibility and suggestions that I should contact JVH instead. DHL claimed that they had used the address information provided by JVH, without answering how the change of address location from ALINGSÅS to BORÅS occurred.
To prevent the intended Christmas present from being returned to JVH, I went to BORÅS and picked up the package on December 8. This cost me about 140:- and took me almost four hours (car and bus).
I conclude that DHL NL preferred to ignore my (and JVH's) delivery address information and chose a delivery location that suited them best. DHL SE then offered no help, no compensation and consistently blamed JVH.
I understand DHL's low rating on Trustpilot and can only urge potential DHL customers to BE CAREFUL.
I would also like to commend the supplier, JvH-Puzzels, and their representative for their quick, clear and friendly responses and positive attitude, including a reasonable compensation for my additional costs. I find their conduct towards a customer to be at the same high level as their imaginative puzzles!

Good, no problems

Express option is not possible.

I went to the DHL shop and the personnel pointed at a qr-code on a dhl poster on the wall advertising express delivery.

I opened the link and started registering my package (size large). I was very suprised to see that only the express option was offered and to the price of 599 SEK.

I had no other choice then than to accept the deal, pay the price and at least have the luxury of next day delivery from Sweden to Denmark.

But the next thing I heard was an update when the whole day had passed. Now the package had left the shop.

I cannot imagine that it came as a surprise to DHL, that the package would not leave the shop for many hours and that express day-after-delivery would simply never be possible. But I paid the price. And you sold an express product the didn't exist.

I would have preferred honesty and I would have preferred buying a product promising 3 to 5 days delivery.

I want a partial refund that reflects a realistic delivery time since express is not possible.

I will file a formal complaint with Almänna Reklamations Nämnden.

B.r.
Rune Alm

Did you order something you don't want? Then delivery with DHL is the best option! Things tend not to arrive with DHL! Unfortunately, that's happened to me quite a few times!

Unfortunately, I ordered something I did want. According to the manufacturer, delivery was guaranteed on Friday, December 5th! Then I got information from DHL that the package would arrive on Monday, December 8th, between 8 a.m. and 5 p.m. So, I was home all day. Then I got information that the package would arrive on Tuesday, December 9th. On Tuesday, I received an email saying I should book a delivery appointment or pick up the package, otherwise storage fees would apply.

Great service from DHL, just like you'd expect in Germany. Luckily, I can finally book a delivery appointment starting Wednesday, December 10th. It's just a shame that I have to be at the airport at 7 a.m. that Wednesday because my flight leaves at 10 a.m.

Congratulations, DHL.

Had a parcel sent by Apple, and DHL onhold it 3 days and shipped it back. Said no receivee´s address... I havn´t seen this ridiculous incident before....

I have had bad DHL delivery service one time long ago but this time it was awesome and I am grateful.

Absolutely horribly handled by DHL! I get an email saying they “didn’t have access to my door code” and that my package is now at a service point.

1. They could have just asked for the code.
2. They could have CALLED me on either the door phone or my mobile.

It’s like going to a house, seeing the door is locked, and then leaving without even ringing the doorbell.

Then I try calling customer service but just get bounced around their automated system. I download the app and try to register, which of course doesn’t work. I’ve never experienced such shitty service. My god. Never using DHL again.

The parcel was clearly marked to be collected at the "normal" pick- up location (500m away). Instead, when I opened DHL’s SMS, I was directed to a different location altogether, some distance away (1100m) and in the opposite direction. I had no indication the parcel had even been collected or dispatched, such was the poor communication from DHL.
In addition, the BankID was not available for login on the same phone to which was sent the SMS - DHL’s app told me there was a problem and to login from a different device (which wasn’t possible at the time).
Altogether a most frustrating experience with DHL’s service today.

Sweden, Thursday 27. I get a notification that my home delivery will arrive at a certain time. Great, I wait. Then all of a sudden I get another notification saying I wasn't at home and the driver couldn't not reach me.

I called DHL customer service and told them that nobody had made a delivery attempt at my address. The guy in customer service said they're sorry as he could see in the system that the driver had not been at my address at all, and that the driver went straight to a service point to drop of my package and lied about me not being at home.

He then promised me they're going to fix this and make a new delivery attempt later the same day, or the very latest at friday, the day after. I wait and no package arrives on thursday.

On friday I call DHL at noon and ask them where my package is. The woman in customer service says they have "missed" to load my package today and I will now have to wait over the weekend and earliest get it on the monday after.

So, first they lie about me not being at home. Then they fail in every way possible to make it right after.

Garbage company.

Edit: DHL responded and asked for my contact detalis and shipment number. I'm not sure how that's possible when you can't send them a message anywhere. But here is the shipment number: 9290946416.

But I highly doubt they'll respond and get back to me about my shipment. Their response here was most likely all for show.

Unprofessional and impolite service at DHL pickup point

I had a very unpleasant experience when collecting my package at a DHL service point. I couldn’t open my BankID to show the barcode, so I politely asked the staff member to enter the package number instead. He did it reluctantly, and when I started reading the number, he suddenly shouted at me to only give the last four digits.

I was shocked by his behavior and asked why he was so angry. As a representative of DHL, he should treat customers with respect and professionalism. If he cannot handle the job properly, it raises the question of why DHL trusts this shop to represent their brand. Overall, it was a bad experience that left me disappointed.

Said they would deliver to my door but didn’t even call me once or was even here just said ”kurir kunde inte komma in” which is a fat ass lie dont use DHL if u dont wanna get shit shipping

My sister sent a present to me in Kazakhstan - the message came in russian and kazakh only ( english is also an official language here) we talked on phone and unfortunately the system could not process the document i enterred putting me into a doom loop.

Upshot it will cost me half a day sorting out, a return trip to airport all to pay around $10 tax...which should have been doable online if the system worked as intended.

Please review and improve your system. So many systems work well here that it is strange to find an international courier firm not meeting general levels of service.

The bank id doesn't not work with your website

I was in a rush to leave my place at 11 sharp for a month and had a parcel come with express guarantee by 12. I really needed the parcel so contacted DHL if at all possible to check with the courier to get the parcel to me before I leave. They were really helpful and sorted it out and I got it in time before I left! That made me really happy and supported by the whole DHL team to see they do their best even under the time sensitive situations. Thank you DHL team!

I had a really stressful experience.
There was no information anywhere on my profile or the DHL website about tax or customs payment for my package. Then suddenly, I get a message on WhatsApp from a random suspicious account — not official, not verified, nothing.

They sent a shortened link and said I need to pay or my package will be returned in 2 days. It literally sounded like a threat.

And the weirdest part?
For such a massive company, there is zero warning or info saying they contact customers through WhatsApp. So of course I had to Google it, and surprise… a bunch of sites confirmed it’s a scam.

I spent way too long, stressed and kinda scared, trying to figure out what was real. This whole thing could have been avoided if customers were actually warned properly.

Not a great experience, and honestly DHL should do better here.