DHL Reviews 

Wont even give 1 star. Such a poor service!! Going round in circles last 2 days. Highly imcompatent driver and company.
Pick up point is open. Yet say no access.
Changed to to my home address before 16 00 yet
He goes to pick up point 8.44 when the shop opens 10am
Really is he a authentic driver??
While my parcel is no where to be seen.

I would actually give them a minus if I could.
Received an email this morning stating that the delivery would be between 14.14-15.14. When I arrived home at 11.45 from playing golf there were two emails stating that I had received the parcel at 10.49, and had signed for it. That's impossible as I was on the 13th hole then. I phoned DHL and after 30 minutes on hold gave up. I sent them an email stating that I had not received the parcel. I am now going to contact the merchant for them to sort out.

Dreadful company mean to deliver on the Thursday, Thursday morning comes parcel delayed, reschedule to deliver on the Monday. Parcel never turns up monday was told not enough room on the van after I'd requested delivery that day and waited in, tuesday now and guess what same again parcel delayed till tomorrow I've lost faithing these useless idiots. I've had to move things around for the third time for a company that cant stick to any delivery dates they set absolutely useless. Customer service is also useless as they say its coming and it just never comes. Terrible company, Evri runs circles round them and thays saying something, be happy to see DHL go bust.

Absolute joke, how on earth can DHL offer a collection service from Germany to the UK. You fill the form in pay the money and nothing happens........you try contacting DHL via a form no phone number , no on line tool........and two days later no news not collected...... they are a complete an utter joke and they have always been this way!!!

Stayed home to receive an important parcel. Kept tracking the driver. Came around the corner and never rang the door and left without coming into the street. Now I got an email saying couldn’t deliver because no one was home. Ridiculous

Dreadful service, tracking information dissapears halfway through the day that you are told your items will appear. No attempts at communication from the driver (either knocking on the door, ringing the intercom or even a phone call)

Waited around for two extra days for my delivery because of the above reasons.

Items were left in the communal area at the bottom of the building and only found out through an email I received an hour later. Desperately rubbish service overall.

Should be NO stars
Once again I’ve been sitting at home all day waiting for my delivery and once again they’ve said attempted delivery because they clearly didn’t knock my door.

Very angry annoyed and disappointed. It was meant be delivered on the 19th of August but I knew I would be home so I changed it to the 24th and once your competent drivers didn’t turn up.

I would really like to know when you’re going to start employing drivers that can and want to do their jobs properly?!

Tracking Number 2383903034

Don’t apologise because the same thing keeps happening so your clearly not sorry or give a shit about delivering good customer service.

Terrible company. Honestly don't understand how they keep getting away with the nonsense they pull. Not sure I've ever had a parcel delivered on time from them. Hate being beholden to these chancers whenever I buy things online.

Attempted to deliver to a drop off point, but it failed for some unknown reason

2nd attempt and it failed again, no idea why

Now the tracking number no longer works so I have no idea whats going on with my parcel.

Phone number is useless and may as well not exist as you cant get through to a person.

Will i get my parcel? Who knows, contacted the retailer for a refund or replacement.

What can I say that is different from other reviews on here , absolutely nothing! Constantly delivering to the wrong address , emailing me saying I wasn’t in and have left a card . No card posted and not on my security camera, on their email the map shows them at the wrong door . This has been going on for 7 days .
Useless ! No point emailing just automated reply back .

Leaving two large parcels lent against a tree at the end of someone’s drive does not constitute it being delivered… DHL YOU SUCK!

2 hour time window. 1050 to 1250. Make sure you’re home because we need a signature.

1230: it’s close. Look at our map to see where it is.

Finally. Ok. Its 1 stop away. 1/2 a mile.

1253 sorry we’re running late.

1254 map refreshes and says “ Delivery attempt could not be completed” and that the estimated delivery is “before end of day”

But make sure you stay imprisoned in your house though because we want a signature.

Going forward, if anything I order is to be delivered by DHL, whatever it is, i don’t need it.

Delivered my parcel to the wrong address, then customer services ghosted me by ignoring my emails. I would rate as zero if that was possible.

Awful rearranged delivery for another day as I wouldn't be home... Has been stuck at the depot all week the tracking gets updated with delivery delayed daily no sign of delivery. Businesses please avoid using this company if you want returning customers! I'll stop ordering from anyone who uses these.

do not use DHL to send anything to Colombia.... they will send it off to a 3rd party for delivery, which means no tracking and lost items

DHL are the most inefficient courier ever. Don’t know why companies use them. They do not contact you if they cannot find you. First time round they said invalid postcode as I am a new build. 2nd time round I provided instructions and a map and they still email they cannot locate as invalid postcode. How am I ever going to get my deliveries?

- rearranged delivery delayed despite already being at the local depot for 5 days.
- i was only notified of a delay at 16:34.
- delivery delayed again for the second day, with no direct communication about this or why.
- on the third day i was given an update it was out for delivery and received a window of 16:15 to 20:00; it did not arrive and I was notified that delivery was attempted at 21:13 which was untrue because the doorcam at the time proves as such.
- generally poor customer service with the phone hanging up by itself when on hold, one time after 17 minutes.

Really disappointing experience with DHL. My parcels were delayed for several days and the tracking updates were often confusing and inconsistent.

There were also occasions where delivery was marked as attempted, despite nobody ringing the buzzer or making any obvious attempt to deliver. This meant a lot of unnecessary chasing and uncertainty over where the parcels actually were.

The parcels were ultimately delivered, but only after considerable chasing and repeated contact with the retailer. DHL needs to improve the accuracy of its tracking information, communication with customers and, most importantly, whether genuine delivery attempts are actually being made.

A frustrating experience from start to finish.

Their customer service is atrocious and expensive. I tried to ship a computer oversees to the Philippines. They charged me 208 dollars for an express delivery. They are holding the package at customs and I had an expected date, they did not make the date and to boot they requested another 208 dollars. Now they are holding my package in customs and refuse to release it. They do not allow you to speak to anyone. DO NOT GO TO DHL!

i've been using them for a while, but kinda the app crashed when I tried to submit my order forcing me to go to the physical store instead! Fingers crossed they improve!