DHL Reviews 

Extremely disappointed with DHL’s service. My package was scheduled for delivery between 11:30 AM and 1:30 PM. The driver came to my area but never delivered it. When I contacted DHL, they couldn’t give me a clear answer and just told me to keep tracking the truck. I ended up wasting the entire day at home, unable to go out or do anything, just waiting for the package. Very frustrating and unacceptable service.”

eBay shipment into Canada from USA using DHL. They deliberately & knowingly mis-coded the contents so as to generate TAXES to be owing. They then get to charge their $22 'brokerage fee' even after it was repeatedly pointed out to them by Border Services that the contents of the package should be TAX FREE.
IMO, this is tantamount to THEFT BY EXTORTION (holding package hostage, threatening to return to sender if illegitimately assessed 'taxes' are not paid in advance)

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I am unable to pick up my parcel from the designated pickup point while the delivery guy keeps roaming the city with my pack while the customer support keeps on postponing the responses. Never saw so many personnel doing drama and not a single one worthy of resolving the issue. This company is filled with garbage.

I had a temu delivery (my second one using this delivery company) and for the second time the driver threw the package at my door and broke items in the package from it! This is the worst company in the world to use

garbage company charged me for customs yet wont let me pay and they also told me they wont deliver if i dont pay it. lol how are you supposed to pay if they dont even have a working website or customer service I hope your company runs out of business fast.

People only use this company because of the limited choice available. It's not delivery - it's a nightmare. Deliveries are constantly delayed, and boxes often arrive damaged.

I had a package shipped that was marked as requires signature. The confimration email and every tracking notification included this information. And still the delivery driver leaves the package on the doorstep without a signature. They didn't even bother knocking, I was home the entire time.

Took me almost an hour to figure out how to pay them $21 dollars. Had to phone ( you can't talk to a person ), then talk with AI chat bot- twice, then a chat window with a person - twice. Blows ones mind. I'll gladly pay more - rather than waste an hour of my time figuring out how to pay. Janky and bit scary to deal with - I know they're legit, but it REALLY feels like dealing with a scam company due to the lack of sense.

Absolutely incompetent, non communicative and expect you to do all the work! I ordered a package for a medical condition and was provided my DHL tracking number. On the day of expected delivery, while sitting in my house, I was sent a notification that delivery couldn’t be made because my address was incorrect. So I called DHL and we both confirmed on the phone that my address was NOT incorrect. Their first error. Guy on the phone told me they’d sort it and to check again later.
Checked tracking next morning to see my parcel was ‘on hold’ and no location to see where it even was. So I called again. Was told I’d get a phone call the next day. Got the phone call to be told they’d try to deliver again and sorry for their mistake. Then I get another phone call next day to tell me they are passing it over to Canada post. No reason why. Canada post have no record of this and no new tracking number. Absolutely disgraceful service, absolute run around, no one has clear answers, they mess up the simplest of things and now I have no idea where my parcel is, who has it or when I can expect it. IF I can expect it. Tried calling again to just be told I’ll get a call tomorrow now at 5pm. How about stop calling me with days in between and give me a useful update or better yet, my parcel!! Disappointed and frustrated is an understatement. Please do not use DHL Canada. They are incapable of delivering competently within Canada. If my parcel does not arrive by August 1st I will be contacting the ombudsman.

This is my first experience with DHL its really worst. I pay more money for DHL express delivery from India to Canada. It comes in 2 and half days from India to Canada but they are rescheduled my parcel from two days.I call them they said it will comes today evening but the parcel didn't deliver. I missed my friends marriage because of the parcel didn't deliver on time in the parcel i buy my outfit for marriage but everything spoiled.0 star.

Absolutely worst company to deal with. You can never get a polite person or for that matter of person from our own damn country on the phone to talk to. They don't know where to hang anything rural is. They're the only company that I have ever had that constantly charges, duties and fees when nobody else does it. When I buy stuff on eBay it's supposed to be done and I paid everything on eBay and they still come up with a stupid reason to charge more. This company is an absolute asinine company and should not be ever used. I'll try my best not to use this company in the future and I'm sickened by the fact when stuff gets handed over to them without my control over that. You guys need some serious revamping on your company and why on Earth would you ask for me to select English and then put somebody on the phone that can't even speak English. Ridiculous. Get some proper training.

Absolutely the worst experience with DHL. I paid for express shipping from India to Canada, and it’s taking 15 to 20 days — which is nowhere near “express.”

I contacted customer service and chatted with a lady who was extremely rude and unhelpful. She didn’t even listen to what I was saying and kept interrupting without offering any solution or proper explanation.

If I’m paying a high price for express, I expect express service — not delays and attitude. This is completely unacceptable. Poor service, misleading timelines, and zero professionalism. I would never recommend DHL to anyone.

I specifically left information for the driver to leave my package inside the side door on my steps..lsft two messages. Well the driver never made an attempt to place the package inside my side door. He just dropped it on the outside step and left. Since I was out of town for five days, I didn't want my package outside. Delivery was schedulred for Wednesday July 30th. They delivered on Friday July 25th. Package was outside for four days.

I changed my review 0 star to 5 star . I got my package on time their website update is late but I got my package on time.

Checking with Amazon every day to see when my package from USA will actually be delivered. Same detail at DHL website for tracking...it is out for delivery by July 17. Now it is July 23 and still no package. HMMM. Not much use giving updates if they have NO IDEA when they will actually get around to delivering it. SO this is the Very LAST time I will buy ANYTHING from USA. So tired of an ignorant president, useless companies like DHL, and so they can just survive without me.

am extremely disappointed with my recent experience using DHL. According to their tracking, my package arrived in Halifax from India on July 12. It has now been 9 days, and there is still no update on its whereabouts.

When I first called DHL Customer Service, I was told my package had been handed off to a local courier, Loomis Express — which turned out to be an equally lousy company with poor customer service. After chasing Loomis for 3 days, they finally informed me the package had been sent back to DHL on July 17th.

So, from July 12–17, my package sat with Loomis Express, and their tracking only vaguely said “Halifax” with no real details. Since Loomis returned it, I’ve been told repeatedly by DHL’s so-called “Customer Specialist Team” that they are still trying to get an update from their Operations Team — and we are now at July 23rd with no clear answer.
What really amazes me is that it took 5 days for my package to reach Canada from India, yet it has been stuck in limbo for almost double that time in Halifax alone. The fact that a major global company like DHL has such a shoddy tracking system in 2025, combined with staff who can’t tell me where my package is or what’s causing the delay, shows a clear lack of internal communication and accountability.
When I asked for an explanation, even the specialist admitted they didn’t know where my package was. That’s unacceptable for a logistics company that claims to be reliable.
I expected better from DHL — unfortunately, this experience has shown me they are no better than a third-rate courier.
If I had the option to give a rating less than one star, I would have!

Worst compagny EVER.

This is a garbage company .my family send my clothes India to canada .they deliver my all clothes wet and dirty water destroy all clothes.i file claim and dhl tell me sorry we are unable to give your claim.they tell you file claim with shipper.this is not good company .please don't use dhl courier service .

First of all, it took 3 weeks instead of 1. And second of all, track didnt work.

I've had DHL deliver a lot of products across border and I've never had an issue with them

Their customer service is polite and on point

I have nothing bad to say at all about DHL and I will continue to use them