DHL Reviews 

Horrible delivery company. Marked my item as delivered with no proof of delivery and I have no idea where it even is. For all I know it could be next door but I guess Ill never know. They never get back to you either, company run by immigrants that dgaf abt your shipments. Unfortunately I will steer clear of any business that uses dhl as ive had so many awful experiences with them

We are a medium sized company with many international shipments. Recently, DHL has proven massively incompetent, adds mysterious charges, and intentionally delays customs clearances to add storage charges. This has happened 3 times in 2025, and this last time is The Last Time as we no longer use DHL for our many international shipments. We just cannot afford this level of unscrupulous activity and DHL does not fit in out business model any longer. A lack of valid responses and outright dismissing our requests also enforces our decision.

Very disappointing.

The worst “service “ ever . I paid so much money for 2 days service, and 10 days later no delivery. They are keeping it in DHL facility and asking the RECEIVER to provide them with lists of information. 1. Description of all stuff he has to receive. (not allowed more than 5items) 2. Country of origin and content/ingredients . 3. Use and purpose of things he has to receive. 5. Personal info of the SENDER including birth day, gender and relationship with the receiver . For each day ( after 4days) in the facility receiver has to pay extra$. This is the reason DHL is asking all that information, one piece a day , so they can stretch it as long as possible and charge as much as possible . When the package was sent , not any of this information was asked . DHL agent refused to take receiver’s email or phone, or make a list of of stuff sent. DHL knows how to make exra money

Worst company ever inexperienced workers they lie and transfer you to another one to lie more my package is been there for 2 weeks called them every single day no solution still in their centre and my sweets probably molding there very unprofessional i feel i should book a ticket to deliver it myself what a waste of time dealing with this company very very upset

DHL delivered my package to the wrong address on Dec 10th. I called within 40 minutes to let them know that the photo was not my home. It was very difficult to find a way to contact them to let them know. They wouldn't call the driver or tell me where it was delivered to. They gave me a investigation case number and that's the last I've heard of it. Terrible customer service.

Package said it was out for delivery on Friday but no delivery was even attempted. Package ended up on hold at the DHL facility with no information as to why. I tried switching my delivery to a local pick up to get my package moving again but that was a failed attempt. When you call its all automated and just said "good news, your package will be delivered on the next business day" but stayed on hold. Finally got a reply from someone by e-mail and still no information on why my package was held but finally two days later it made it to the local pick up center.

If i could give 0 star's that's what i would give. Horrible company lost my package and won't admit it. Keeps say since December 1 package on hold but yet i have spoken with a couple people who says at the end of the day expect it. Well that was three days ago. Please go with anyone else out there not DHL.

Can this company read English and deliver to the right province? Ordered from Marc Jacobs and my package was sent to Lasalle Quebec because they typed in wrong postal code. They reversed the N9H to H9N. It has been over a week and they still can't get it right. I have been on the phone and talking to them as early as this morning and again when I asked to please tell me where my package is going they still have the wrong address with the driver. Is there a 0 for an experience?

Overcharging delivery fees... for example recent deliver has 35% in fees of the declared value. Absolutely insane. Avoid using DHL.

DHL didn’t delivered. It is false. I never receive my package. Really bad expérience. Liar

Hard to imagine a worse delivery service. My package spent a week in a warehouse in Vancouver because DHL wanted information on its country of origin. Except that all the documentation on the country of origin, the invoice and the government authorizations for export were right there – in a plastic envelope on the front of the package! This shipment was a piece of art that I ordered from the Ivory Coast in Africa. The shipper was so upset by DHL's incompetence that it has switched to UPS. Anyone reading this review should do the same.

Delivery time not met, and attempts to converse with their support group went unanswered. Cannot recommend this service at all.

Package goes Out For Delivery at 9 am with a "guaranteed" delivery date in tracking of that day, next morning, still out for delivery with no attempt made and "no delivery date available".

This is not a serious delivery company.

I'd give DHL Canada a zero if that were an option. When the receiver of a package is in the Northwest Territories, DHL transfers the package, wherever it came from, to Canada Post in Edmonton to deliver. Canada Post delivered a package to me. The DHL tracking system confirms this. I even acknowledge that I received a package in my mail box. But unfortunately, inside the Canada Post envelope was a DHL package for another person. Canada Post mixed up their packages. I found the person who lives in our small town and gave the package to him. DHL was advised. I was given another tracking number to use to track with Canada Post as to where my package went. It was delivered to an address in Alberta. DHL advised me to follow up with Canada Post and closed their file. In other words, it was now my problem to find my parcel! Despite my having no obligation to insert myself into the relationship between DHL and their agent Canada Post, I tried to see what I could do. Nothing. Because I wasn't the "sender", DHL was. And I didn't even know who the package was sent to, just someone in Alberta...Customer Service has been completely useless, just wasting my time, making me go through a revolving door of new people unfamiliar with my problem. I'd like to sue them. But I can't because I'm not the sender of the parcel, only the sender has a contract with DHL. My sender is content to just send to me another package, at their expense. If I were them, I'd pursue it with DHL but they're not interested, which is their call. But I'm still thinking about the private information of mine that was sent to someone I don't know in Alberta, my name, address, telephone number and email address. Maybe I should sue and ask for damages for their breach and their arrogant and unhelpful response...?

thems made me pay for an invoice 6 days after the invoice was made 6 days ago what the hell

Before DHL delivered to PO box. And they DID ask me to enter the delivery PO Box address in the section "Delivery" so that they know where to deliver. But after, when they got a package addressed to me from the sender, the ask me to pay then right after my payment (online payment) they e-mail me that they do not deliver to PO Box. They collected the payment ($28) WITHOUT informing the customer first that they would not deliver to a PO box. This is obviously bad conduct.
They think that they play smart. WRONG ! I DID inform them that if they do not refund me, EVEN if it's just 1 cent, I will certainly (not just 100% but 1000%) COMPLAIN to the Ombudsman office.
I advise anyone who gets badly dealt with by DHL, to do like me (the address of this instituition is widespread on the globe and can be found online).

They say the attempted to deliver my package which they lied nobody came to my door nobody called me nobody showed up with my packages that was a complete lie when the delivery person said they came and tried that was a lie

Wery bad company,delivery guys not coming in the house,but says nobody home.They make money and safe time.

have never experienced such an appalling level of incompetence and obstruction from a courier company.

A DHL driver mishandled my delivery and engaged in misconduct, creating a problem that should have been resolved immediately.
I contacted the local depot, team lead, and Executive Response Team, clearly stating my demands:

A direct apology from the driver
A full refund for the mishandled delivery
Re-delivery by the same driver

Instead of resolving this, DHL has:
Ignored multiple emails and calls
Provided contradictory information
Refused to deliver my package, telling me to pick it up myself
Failed to take accountability at every level

This is not just poor service — it is active refusal to meet basic responsibilities. I have documented all communication and escalation attempts.

I am now forced to escalate publicly and legally if DHL does not meet my demands. I will pursue a full refund, driver apology, and re-delivery by the same driver, and I am prepared to take this case to BBB, consumer protection agencies, and legal channels.
DHL, your lack of accountability and refusal to act is completely unacceptable.

i went this morning in dhl fairview mall in toronto. ive waited for almost 2 hrs outside. and the persons working there she dont know how to speak in a lower voice and with matters. im trying to say to her to lower her tone and she replied " this is my voice im not gonna lower my voice for you! with that tone and she told me im not gonna serve you! i feel so embarrassed! untill now im shaking because of what happen! please dhl do some action with your employee whos working there, i dont want some of your costumer be traumatised like me with that person.