Telephone support for ordering was really excellent. Parts I needed were cheaper here than anywhere else (though very hard to find anyway). Was told the parts were was Out Of Stock but due in followin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
There was a minor error in packaging & shipping of an order - they replied to my query within the hour and without hesitation or quibble promised to correct the error and make good. Top service, whic... See more
Company replied
Customer support was excellent and prompt, providing the well needed technical help I required prior to purchase. The part itself fitted perfectly (within 10 minutes)without any additional drilling... See more
Company replied
I was very pleased to be able to source an identical replacement lock for a door that is over 25 years old. I received the multipoint lock - which was well packed - on a Wed just after midday just 24... See more
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Company details
Written by the company
Specialist supplier of hard-to-find window & door parts. trade professionals and DIY enthusiasts. DG Supplyline Ltd was established in 1999 and has built up a loyal customer base of trade professionals and DIY enthusiasts.
Contact info
122-124 Prince Avenue, SS0 0NW, Westcliff-on-Sea, United Kingdom
- 01702 351 911
- sales@dgsupplyline.co.uk
- www.dgsupplyline.co.uk
4.5
Excellent
220 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Since we have been dealing with DG…
Since we have been dealing with DG Supplyline , we have had amazing customer service and speedy deliveries. We love that they communicate when stock is delayed so that we can pass this on to our clients.
30 July 2025
Reply from DG Supplyline Ltd
Always lovely doing business with you. Thank you for taking the time to leave us a positive review.
Easy no fuss transaction.
Easy no fuss transaction.
As described, delivered on time, and competitively priced. What more can I say?!
30 July 2025
Reply from DG Supplyline Ltd
Yet another happy customer, thank you for your 5 star review
Excellent service and delivery.
30 July 2025
Reply from DG Supplyline Ltd
Thanks, Daniel we always do our best to get our products out as soon as possible.
Extremely fast delivery
Extremely fast delivery. Genuine parts sold. My upvc windows were fitted by Droylsden Glass Limited, Manchester 2 years ago. I contacted to ask where I can buy the exact handles that they fitted and is still waiting for a reply. Very bad after sales customer service. After a long search on the internet I managed to find these correct handles from DG Supplyline.
30 July 2025
Reply from DG Supplyline Ltd
Glad we could be of assistance. Thank you for taking the time to leave a 5 star Review
Brilliant product and service
Brilliant product and service, came within 24hrs. Will definitely use you again if more handles break. Thank you.
30 July 2025
Reply from DG Supplyline Ltd
Iris, thank you for your 5-star review. We're glad to be of service.
Correct advice given on handing
Correct advice given on handing, could only have been bettered had individual components been available to order, only needed the external (snapped off) handle but whole set only available to order at fairly high cost
30 July 2025
Reply from DG Supplyline Ltd
Hi Hugh, thank you for the review. Unfortunately, the unit comes as a whole from our supplier and can not be broken down into separate units.
Excellent advisement
Excellent advisement, product and customer service all-round! Thank you
30 July 2025
Reply from DG Supplyline Ltd
David, thank you for your kind words and 5-star review, much appreciated.
Very good service and quick turn…
Very good service and quick turn around. many thanks as door was literally hanging by a tiny link in old hinge.
30 July 2025
Reply from DG Supplyline Ltd
Gavin, That's amazing, we got the parts to you in time before the door fell off completely.
Descriptive pictorials on the website…
Descriptive pictorials on the website made it an easy decision to use DG when one of my window gearboxes fractured. In fact I think they’re the only company in the UK that supplied my very specific type. Item arrived very quickly in the most robust packaging I’ve ever seen. Fitting was a breeze and a perfect match. Window now fully serviceable again and working well. Superb service.
30 July 2025
Reply from DG Supplyline Ltd
Mick, one of our aims is to catch the niche market, where other suppliers can't deliver, so we are pleased we could and thank you for the review.
Although items were out of stock at the…
Although items were out of stock at the time of my order I was notified immediately and given a delivery date and that was kept as promised. its nice to get good communication through a delivery process.
29 July 2025
Reply from DG Supplyline Ltd
Bruce, thank you for the 5-star review. Good to hear our team are on the ball and notified you as soon as the product was back in stock.
smooth transaction and fast delivery
15 July 2025
Reply from DG Supplyline Ltd
Hi Deborah,
Thanks for your review!
The DGS Team
Good service and helpful in finding the…
Good service and helpful in finding the right part
5 May 2025
Reply from DG Supplyline Ltd
Dear Mick, thank you for the 5-star review. We are so happy we could assist
The cost of postage for a 48 hour…
The cost of postage for a 48 hour service and the tiny part was exorbitant
15 July 2025
Reply from DG Supplyline Ltd
Thank you for taking the time to leave us a review. We appreciate all feedback as it helps us to improve.
We understand your comments regarding our delivery charges. To clarify, we charge a single flat rate of £6.49 for all orders with a value of up to £100. For orders over £100, standard delivery is free of charge.
We specifically choose to use Parcelforce's 48-hour tracked service for all our deliveries. While we are aware that cheaper, untracked options are available, we've found in the past that these methods often result in a significant increase in items not reaching our customers. Our priority is to ensure your order arrives safely and reliably, which is why we invest in a trusted, tracked service. We also have a dedicated in-house team that carefully packages and dispatches all stock items as quickly as possible.
We hope this explanation provides some clarity on our shipping policy. We're always here to help if you have any further questions.
The DG Supplyline Team
Good quality and fast delivery.
14 July 2025
Reply from DG Supplyline Ltd
Thank you so much for the positive review.
Great information and cannot fault the…
Great information and cannot fault the efficiency of your business very fast quality very good service thank-you.
14 July 2025
Reply from DG Supplyline Ltd
Thank you for your kind words and positive review.
Excellent service
Excellent service, super fast delivery, highly competitive prices. Highly recommend.
8 March 2025
Reply from DG Supplyline Ltd
Thank you for the 5-star review.
From start to finish
From start to finish, he made selling me a new handle for my bifold doors very easy - almost Joy to get rid of some money! Postage was quick and reasonable and the item I bought exactly as described and as per the photograph!
2 June 2025
Reply from DG Supplyline Ltd
We are very pleased to hear that we could accommodate you with the handle for your bifold doors. Thank you for your positive review.
Reply from DG Supplyline Ltd
Thank you for your kind review and 5 Stars
Ordered a part online and it arrived…
Ordered a part online and it arrived within a few days, great service
11 July 2025
Reply from DG Supplyline Ltd
Hi Paul, Thanks for your feedback and positive review!
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