Telephone support for ordering was really excellent. Parts I needed were cheaper here than anywhere else (though very hard to find anyway). Was told the parts were was Out Of Stock but due in followin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a minor error in packaging & shipping of an order - they replied to my query within the hour and without hesitation or quibble promised to correct the error and make good. Top service, whic... See more
Company replied
Customer support was excellent and prompt, providing the well needed technical help I required prior to purchase. The part itself fitted perfectly (within 10 minutes)without any additional drilling... See more
Company replied
I was very pleased to be able to source an identical replacement lock for a door that is over 25 years old. I received the multipoint lock - which was well packed - on a Wed just after midday just 24... See more
Company replied
Company details
Written by the company
Specialist supplier of hard-to-find window & door parts. trade professionals and DIY enthusiasts. DG Supplyline Ltd was established in 1999 and has built up a loyal customer base of trade professionals and DIY enthusiasts.
Contact info
122-124 Prince Avenue, SS0 0NW, Westcliff-on-Sea, United Kingdom
- 01702 351 911
- sales@dgsupplyline.co.uk
- www.dgsupplyline.co.uk
4.5
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Commitment to customer service
I received email confirmation of order, then the following day an email saying the delivery had been upgraded without charge, I can only presume it missed its picking slot and completed the next day. I didn’t chase or question expected delivery date, and for the company to upgrade it because of an internal error shows the commitment to customer service this company has.
13 May 2026
Reply from DG Supplyline Ltd
Dear Bill,
Thank you so much for taking the time to leave us this fantastic 5-star review!
We're delighted to hear that you noticed and appreciated our commitment to customer service. When unexpected internal hiccups occur, our priority is always to put things right for our customers as quickly as possible, so we are thrilled that the complimentary delivery upgrade hit the mark for you.
We truly value your business and look forward to supplying your door and window hardware parts again in the future!
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Thanks for your great feedback and 5-star review! We're glad you had a positive experience using DG Supplyline.
We look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Fast efficient service.
Fast efficient service.
Right part fast delivery
Can’t fault it
Thank you
12 May 2026
Reply from DG Supplyline Ltd
Hello Lee,
Thanks for the great feedback! We're delighted to hear that you experienced a fast and efficient service, and that the part you needed arrived promptly.
We always aim to deliver a seamless experience for our customers, so hearing that you couldn't fault our service is fantastic. Thank you for choosing DG Supplyline, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Great experience
Great experience. Yes, the parts I ordered weren't immediately available, but I received an email explaining that I would receive them as soon as they were in stock, rather than requesting the information myself.
11 May 2026
Reply from DG Supplyline Ltd
Dear Viktor,
Thanks for the great feedback! We are delighted to hear that you appreciated our communication regarding your order.
While we always aim to have our hardware parts available for immediate dispatch, we believe in keeping our customers fully informed every step of the way if an item is temporarily out of stock. It is wonderful to know that our proactive updates gave you a great experience.
Thanks for choosing DG Supplyline, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Good service
5 May 2026
Reply from DG Supplyline Ltd
Thank you for your feedback! We are pleased to hear that you had a good experience with our service.
We always aim for a 5-star experience, so we will be working hard to earn that extra star on your next visit. Whether you are looking for replacement locks, gaskets, or silicone sprays in the future, we look forward to helping you again.
Kind regards,
The DG Supplyline Team
Were able to supply a new handle for my…
Were able to supply a new handle for my 25+ year old windows. Good price and delivered within a couple of days.
8 May 2026
Reply from DG Supplyline Ltd
Hi Derek,
Thank you for your kind feedback! We are glad to have helped you find the correct handle for your windows, even after 25 years. It is great to hear that you were pleased with the pricing and our quick delivery service.
We aim to provide a 5-star experience for all our customers, so we look forward to assisting you again the next time you need hardware parts.
Kind regards,
The DG Supplyline Team
Good to find a site selling the…
Good to find a site selling the slightly obscure by-the-metre seals I needed, and my order was fulfilled and delivered very quickly.
6 May 2026
Reply from DG Supplyline Ltd
Hello,
Thank you for your lovely feedback! We're delighted that you were able to find the specific seals you required on our website.
Our team works hard to maintain a comprehensive stock of hardware parts (including the more obscure ones), and it's great to hear that your order arrived promptly.
We look forward to helping you with your future door & window repair needs!
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Hello David,
Thank you for your 5-star review! We are pleased to hear that you arrived quickly and that it was easy to order. We strive to provide a seamless experience for our customers, and it's great to know we hit the mark for you.
We look forward to helping you with your future window & door hardware needs!
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Thank you for the review! We are delighted to hear that you were pleased with our service and the quick turnaround of your order.
Providing a swift and reliable experience is what we strive for at DG Supplyline, so it is great to know we hit the mark. We appreciate the recommendation and look forward to helping you with your hardware needs again in the future.
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Hello,
Thank you for the fantastic feedback! We are delighted to hear that you were pleased with our range of hardware and that your order arrived quickly.
It's great to know you would recommend us, and we look forward to assisting you with any future door or window repair needs.
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Hello Diana,
Thank you so much for the 5-star review! We're delighted to hear that you found our service reliable and our team helpful. Providing expert support and a quick turnaround for our customers is exactly what we strive for at DG Supplyline.
We look forward to assisting you with your hardware needs again in the future!
Kind regards,
The DG Supplyline Team
First time I have used DG Supplies and…
First time I have used DG Supplies and I will continue to use in the future.
27 April 2026
Reply from DG Supplyline Ltd
Hello Steven,
Thank you for your kind words! We are delighted to hear that your first experience with DG Supplyline was a positive one and that you intend to shop with us again.
We look forward to assisting you. Thanks for choosing DG Supplyline!
Kind regards,
The DG Supplyline Team
Kept me informed all through the…
Kept me informed all through the process , from ordering, paying and even up to delivering my order into my post box.
It was only one hinge but still got first class service.
Based on my experience, I will now place larger orders with DG supplyline
30 April 2026
Reply from DG Supplyline Ltd
Hello Stuart,
Thank you for your fantastic review! We're delighted to hear that you were kept well informed throughout the order process.
We believe that every order is important, whether it is for a single hinge or an entire window system. It's wonderful to know that you received 1st class service regardless of the order size.
We truly appreciate your kind words and look forward to assisting you with your future, larger orders! ;-)
Kind regards,
The DG Supplyline Team
Great service
24 April 2026
Reply from DG Supplyline Ltd
Hello William,
Thank you for your review. We are glad you had a good online shopping experience with DG Supplyline.
We hope to deal with you again soon.
Kind regards,
The DG Supplyline Team
Great speedy service
24 April 2026
Reply from DG Supplyline Ltd
Hello Richard,
Thanks for your review and for letting us know that your order arrived quickly.
Kind regards,
The DG Supplyline Team
Top service without quibble.
There was a minor error in packaging & shipping of an order - they replied to my query within the hour and without hesitation or quibble promised to correct the error and make good. Top service, which is not always on offer these days, alas.
30 April 2026
Reply from DG Supplyline Ltd
Hello David,
Thank you for sharing your experience with us. We are pleased to hear that. We strive to provide a top-tier service.
We value your business and look forward to dealing with you again.
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Thanks for your review! Glad to know your order has arrived.
We hope to deal with you again.
Regards,
The DG Supplyline Team
Excellent Service
Telephone support for ordering was really excellent. Parts I needed were cheaper here than anywhere else (though very hard to find anyway). Was told the parts were was Out Of Stock but due in following week but order arrived 2 days later anyhow. Parts were exactly correct (UPVC Sash Window Hinge Latches).
15 April 2026
Reply from DG Supplyline Ltd
Thank you so much for taking the time to share your experience with us! We are really pleased to hear that you found our telephone support helpful and that you were able to secure the UPVC Sash Window Hinge Latches at a competitive price.
We're glad we could get those out-of-stock parts to you much sooner than originally anticipated.
We appreciate your business and hope to help you with your door and window hardware needs again in the future.
Kind regards,
The DG Supplyline Team
Neon 3D hinge.
I ordered a Neon 3D hinge and when it arrived unfortunately there was some slight damage. Felicity in the sales team was very quick to respond to my email and send out a replacement hinge. Can't fault the service. Have used this company before and I would recommend.
Good prices and quick service.
28 April 2026
Reply from DG Supplyline Ltd
Hello Richard,
Thank you for your kind review and for being a returning customer.
While we are sorry to hear that your Neon 3D hinge arrived with some damage, we are delighted that Felicity was able to resolve the issue promptly for you. Providing efficient service and ensuring you have the right parts for your project is always our top priority.
We appreciate your recommendation and look forward to assisting you again in the future!
Best regards,
The DG Supplyline Team
Very quick delivery thank you and good…
Very quick delivery thank you and good communication
20 April 2026
Reply from DG Supplyline Ltd
Hi Kim,
Thanks so much for the 5-star review. We are glad you received your items quickly and that we were easy to deal with.
Providing a prompt and transparent service is always our top priority. We hope to deal with you again soon.
Kind regards,
The DG Supplyline Team
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