Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited DFS in Thanet to look at sofas. From the moment I walked in I was greeted with a smile. When my decision was made 'The Pierson EXP POWER REC MUSIC collection' I spoke with Roger, who was pr... See more
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, explained all the information well and very knowledgeable team. Thank you
26 June 2026
Reply from DFS Furniture - Westwood Cross
Hello Ken,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I went in to see 2 chairs I'd seen on…
I went in to see 2 chairs I'd seen on my phone. I was met by a lovely young lady who said that there was only one in the shop, which I looked at. Then she said there were 3 more very similar. I chose one and she helped me with the colour. I told her I was .moving to Portsmouth would that be a problem. She offered me coffee and explained everything to me. I left D F S feeling on top of the world knowing my chair can be delivered to Portsmouth that lovely young lady's name is Louisa. Thank you very much.
23 June 2026
Reply from DFS Furniture - Westwood Cross
Hello Shirley,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Louisa.
Kind regards,
Lia
DFS Customer Support
Extremely helpful with the purchase of…
Extremely helpful with the purchase of a new sofa, especially Mandy who helped us through the process of choosing which sofa was best for us.
23 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
All staff who I spoke to were extremely…
All staff who I spoke to were extremely helpful and friendly
20 June 2026
Reply from DFS Furniture - Westwood Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service.
20 June 2026
Reply from DFS Furniture - Westwood Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
A really positive experience with shop
A really positive experience with shop, products and sales man.
20 June 2026
Reply from DFS Furniture - Westwood Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
My experience with dfs was very good…
My experience with dfs was very good and helpful on the sofa I picked out.
19 June 2026
Reply from DFS Furniture - Westwood Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly staff and really helpful
Very friendly staff and really helpful. Let us know about everything we needed to know and was a lovely experience overall
11 June 2026
Reply from DFS Furniture - Westwood Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great all round Experience
Our advisor was really helpful, asked all the right question and made the whole experience very easy.
15 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I had a wonderful experience
I had a wonderful experience. The process was made easy, information given and all questions answered. No hard sale pushing things you don’t want.
14 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Originally visited a few weeks earlier and the lady we saw was extremely informative and knowledgeable about the product even though we said we were not ready to buy.
Today returned and Roger followed up without repeating the same information.
Excellent service and extremely friendly manner without being over bearing.
14 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Good experience at DFS Westwood Cross
Had a lovely experience at DFS Westwood Cross today when we was buying a new sofa. All the staff where very friendly and we had Georgie served us and she was very helpful and explained everything as we went along. No pressure to buy anything and have a look around before deciding. Would definitely use DFS again in the future and thankyou for all your help.
14 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Mandy was fantastic and helped us…
Mandy was fantastic and helped us choose exactly what we wanted. She then guided us through our purchase and supplied us with drinks
14 June 2026
Reply from DFS Furniture - Westwood Cross
Hello Andy,
Thanks for your lovely feedback, we’re glad to hear Mandy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great service
14 June 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Fantastic Experience
I had a fantastic experience. The staff were welcoming, patient, and really took the time to explain options and help me choose the right sofa. Delivery information was clear and the whole process felt easy and stress-free. They did not immediately pounce on me the moment I walked through the door.
13 June 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.