Staff were so helpful and friendly. They weren’t pushy like some places are and they explained the process thoroughly making sure we were sure on our choices and what add ons may be beneficial for us... See more
Company replied
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Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... See more
Company replied
Excellent service from Julian. He was helpful, professional and gave me great advice for ordering the right sofa for my new home. I could have ordered online, but would not have received the same se... See more
Our shopping experience in T.Wells was great, no hard sales push, instead a relaxed conversation about my room, style, pets etc. to help me establish the right sofa with the right fabric. I forgot to... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Knowledgeable and polite
Knowledgeable and polite and made us feel comfortable in buying a product from DFS
25 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Mark,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Really helpfully and friendly
24 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
23 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
10/10 service
My partner and I had a great experience at DFS in Tunbridge Wells, advised by the lovely Kay! She was amazing, gave us so much of her time to make sure we found the perfect sofa for us.
23 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great customer service by Katie
Great customer service from Katie, very knowledgeable and made the experience a good one
23 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Amazing sales lady very helpful and…
Amazing sales lady very helpful and great customer service and she told us everything we needed to know
Easy to ask her questions to which she answered with ease
Great sales lady
16 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Sales staff were great!
15 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
It was an amazing experience.
It was an amazing experience. I was given a smiling welcome when I entered but then I was left to my own devices to try out what I wanted without a sales person following behind and, to be brutally honest, annoying me. It was the best experience I've had in a furniture shop. When I did need some help, there was someone there, Julian in this case, who went out of his way to answer questions about the available fabrics for the chair I'd chosen. Brilliant service by any standard but especially when compared to the constant harassment I got in Furniture Village. Would absolutely recommendbDFS for furniture and service. 1010.
21 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great experience from start to finish!
We’ve been looking at a new sofa for a couple of months. Staff have always been very friendly, knowledgable and helpful but never pushy. We finally were in a position to buy our new sofa and the process was quick and efficient. Would highly recommend.
20 May 2026
Reply from DFS Furniture - Tunbridge Wells
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Customer Service
Julian that served us was very helpful made sure the sofa could be delivered successfully and informed us about the cleaning products available and explained the insurance we could get that would last 5 years. The gentleman he got to check the order had previously greeted us and said if we needed help to just ask when checking our order he made sure we knew all the details.
17 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Julian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Our experience at DFS was tremendous
Our experience at DFS was tremendous. We were served by a young lady. We were presented with various options of sofas to purchase. We were served complimentary coffee and hot chocolate. Overall good customer service, would recommend to anyone who needs knowledge on sofas. Would 100% recommend.
16 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Pauline,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
We had a great experience
We had a great experience, Rob was helpful, supportive, professional and kind. He gave us options, ideas and was not over bearing.
15 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Brenda,
Thanks for your lovely feedback, we’re glad to hear Rob met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Tess was very friendly
Tess was very friendly, helpful and efficient. The whole process was very smooth and I would highly recommend her/your services.
15 May 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Alex,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good experience
Nice shop, good displays and plenty of room to view. No hassle from staff but the guy we saw was very helpful when called upon and a good cup of coffee as well. What more could you want?!
15 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
I felt the lady who dealt with me was…
I felt the lady who dealt with me was not pushy and kept away from me until I approached her. I like that.
She was polite and chatty and helpful and explained everything well. Full marks to her
14 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
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