Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from Julian. He was helpful, professional and gave me great advice for ordering the right sofa for my new home. I could have ordered online, but would not have received the same se... See more
Staff were so helpful and friendly. They weren’t pushy like some places are and they explained the process thoroughly making sure we were sure on our choices and what add ons may be beneficial for us... See more
Company replied
Our experience was made very easy with the help of Tes. She explained our options and was a great help with the the final choices. The service was very professional and was made to fell very comfortab... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Kay was fantastic
Kay was fantastic. She really listened to our requirements and made the whole process of choosing a sofa enjoyable and stress-free. She was knowledgeable, friendly and never made us feel rushed.
Kay was helping at the Tunbridge Wells store from the Sidcup branch and we're so glad we had her looking after us. She is a real asset to DFS, and her excellent customer service made all the difference.
27 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We're really grateful you shared this amazing 5* review. We are glad to hear that Kay helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Alan
Alan at Tunbridge wells was kind attentive, funny, personal, listened to our questions and got everything done quickly and smoothly. And told us all the info we needed. The whole experience was 10 out of 10 looking forward to receiving my sofa.
24 June 2026
Reply from DFS Furniture - Tunbridge Wells
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
From time we got in showroom till we…
From time we got in showroom till we left very professional staff thank you
28 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
very warm and inviting
staff were very welcoming and took the time to explain sofas, materials and fabrics etc
27 June 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
I walked into the store spontaneously and was just browsing when Temi approached me. He asked what I was looking for, and I told him I wanted a nice, comfortable sofa with a stool.
He took his time and patiently showed me different options and colours, even though my choices were quite limited. After nearly an hour, not only did I find exactly what I wanted, but I also purchased a glass living room table with a matching coffee table.
Temi is a great listener—patient, gentle, and welcoming. He made the whole shopping experience enjoyable, and I highly recommend him to anyone looking for excellent customer service.
Afsoon
26 June 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Temi met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My boyfriend and I came in a few times…
My boyfriend and I came in a few times before purchasing the sofa and each time the customer service at DFS tunbridge wells was incredible. Thank you so much!
17 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very pleasant sales person
Very pleasant sales person , helpfull in listening to my Soafa requirements and advising accordingly.
Very happy with purchase and advice given.
23 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
We were made welcome in a relaxed…
We were made welcome in a relaxed atmosphere offered a drink and the assistant was really helpful and assuring
20 June 2026
Reply from DFS Furniture - Tunbridge Wells
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service by lovely staff…
Excellent service by lovely staff member, who couldn't be more helpful if she tried.
Made the whole last minute process easy .
15 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great company to deal with…
It was easy and efficient dealing with DFS. Advisor was extremely helpful and took the time to understand our needs.
16 June 2026
Reply from DFS Furniture - Tunbridge Wells
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Found the perfect sofa at a great price…
Found the perfect sofa at a great price at the Tunbridge Wells store.
The sales staff, especially Katie we're very helpful and pleasant.
The whole experience was made easy and straightforward.
5 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Extremely helpful staff
Extremely helpful staff. Andy really listened to what I needed and didn’t try to oversell. Very reassuring. The whole sofa purchase went smoothly and efficiently.
12 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Katie
Great service from Katie. Showed care and an interest in what sofa was for etc
11 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Such a positive experience...
Drove 40 miles to look at an item my local store didn't have, very pleased I did. Wasn't at all what I wanted, but with Katie's very knowledgeable help, I found exactly what I did want! She listened to what I was looking for and found it, I'm am so, so pleased with my purchase, many thanks Katie, you're a credit to DFS.
7 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Val,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.