Staff were so helpful and friendly. They weren’t pushy like some places are and they explained the process thoroughly making sure we were sure on our choices and what add ons may be beneficial for us... See more
Company replied
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See what reviewers are saying
Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... See more
Company replied
Excellent service from Julian. He was helpful, professional and gave me great advice for ordering the right sofa for my new home. I could have ordered online, but would not have received the same se... See more
Our shopping experience in T.Wells was great, no hard sales push, instead a relaxed conversation about my room, style, pets etc. to help me establish the right sofa with the right fabric. I forgot to... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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DFS Tunbridge Wells
Because I got to have a lovely look around this sofa shop with my dad today
I really liked their sofas because they were very comfortable and soft
Everyone there is so kind and super friendly
The service is very good and very welcoming
I had such a very lovely first experience there today
This place gets a 5 out of 5 star rating by me
Enjoy reading your first google review by
me
Have a lovely rest of your week
5 stars all around
19 August 2026
Unprompted review
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello Chris,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
No presure no lies about discount…
No presure no lies about discount running out tomorow.
Very helpful in Tunbridge Wells
29 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Ivan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Nice how we could browse the store…
Nice how we could browse the store without being pounced on by a sales agent
Felt relaxed on being able to take our time to choose the right sofa
Staff very helpful and knowledgeable making the whole experience a pleasure
11 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Tracey,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful staff
No pressure from staff, we browsed the furniture. The staff were friendly and very helpful and helped us with our choice.
17 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Shirley,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The store manager was so helpful and…
The store manager was so helpful and made the whole experience exciting! Thank you so much
16 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
What I liked about today was being left…
What I liked about today was being left to look ourselves, I hate to be jumped on when you go into a shop, when we had chosen a sofa Rob was there to help, very helpful and polite.
15 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Alan was super helpful in showing us…
Alan was super helpful in showing us the different sofas, he listened when we told him what we needed and the price we were looking at.
15 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great customer service
Ed was very helpful and explained everything thoroughly and honestly which was greatly appreciated. He was friendly and easy to talk to which made our experience very enjoyable.
Thank you Ed!
14 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Natasha,
We are really grateful for your kind words and for sharing your experience in our store with Ed. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
DFS had the item we were interested in
DFS had the item we were interested in. Our questions were answered well without undue sales pressure. The salesman was very pleasant to deal with.
13 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Brilliant
Quick, easy and very friendly service. Seen straight away and given loads of information and helpful care tips regarding maintaining the life of the sofa. Lovely experience and no pushy sales
12 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Great friendly and efficient staff
Great friendly and efficient staff - helpful polite and professional.
Chose sofas with ease and talked through all the care options and delivery schedule. All a pleasure and with ease
Thank you Julian and Rob
12 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Extremely helpful
11 August 2026
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
New furniture
The guy was very welcoming and help with our choosen suite. He was very helpful and made sure we understood about buying and what would happen next with our order. Would definitely go back should we wanted anything else
4 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The DFS representative was knowledgable…
The DFS representative was knowledgable and helpful. Much appreciated.
10 August 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady we saw was lovely
The lady we saw was lovely. Tess I think was her name. Super helpful and friendly.
10 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service from DFS staff
We knew what sort of sofa we wanted and wanted to look at materials and colours. The staff in DFS were great, full of information but not pushy. It was easy relaxed and we were able to order just what we wanted without the pressure.
10 August 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Donna,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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