Toby Ellis was everything a salesperson should be. He was informative, knowledgable, patient, professional and truly listed to what we wanted - he didn’t try to sell us something we didn’t want. I wou... See more
Company replied
Location
Switch locationChyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB
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See what reviewers are saying
Not pressured into buying. We were left alone after an initial friendly greeting unil we were ready to speak to someone. Liana (I hope I've remembered the name correctly) answered all of our questions... See more
Company replied
Very warm welcome from friendly staff, offered help but with no pressure. I had a good idea of what I wanted already and all my questions were answered and everything explained clearly. Great customer... See more
Company replied
Alana made the purchase so easy and straight forward. Everything was explained kindly and professionally. We had questions about colour, size and Alana was very efficient and helpful with her answers.... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, United Kingdom
- 0333 999 9508
4.9
Excellent
3K reviews
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The lady who dealt with the sale of my…
The lady who dealt with the sale of my sofa to me was very good, pleasant, patient and thorough. Great experience, no pressure
28 May 2026
Reply from DFS Furniture - Truro
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
A visit to DFS to view a sofa we had…
A visit to DFS to view a sofa we had seen online. Unfortunately the sofa was not on display in the showroom, but we were shown a similar sofa by the salesman Toby and decided to purchase.
28 May 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Truro
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Staff excellent service explained…
Staff excellent service explained everything we needed to know
25 May 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Dan talked me through everything from…
Dan talked me through everything from daily sofa care to what happens next with my order, but not in a boring long winded way.
25 May 2026
Reply from DFS Furniture - Truro
Hello Shaz,
Thanks for your lovely feedback, we’re glad to hear Dan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Tristan and a fellow colleague were…
Tristan and a fellow colleague were very helpful and went above and beyond to help my dad.
25 May 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The staff were very helpful and went…
The staff were very helpful and went through all the details clearly and continuously checked information was correct before placing our order
22 May 2026
Reply from DFS Furniture - Truro
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Natalie was very helpful to us and gave…
Natalie was very helpful to us and gave us lovely experience in the store.
24 May 2026
Reply from DFS Furniture - Truro
Hello Jacob,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Toby Ellis was a amazing
Toby Ellis was everything a salesperson should be. He was informative, knowledgable, patient, professional and truly listed to what we wanted - he didn’t try to sell us something we didn’t want. I would definitely buy from him again. A true asset to DFS.
23 May 2026
Reply from DFS Furniture - Truro
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Great Experience
Very warm welcome from friendly staff, offered help but with no pressure. I had a good idea of what I wanted already and all my questions were answered and everything explained clearly. Great customer service - Very happy and looking forward to my sofa delivery!
4 May 2026
Reply from DFS Furniture - Truro
Hello Charlie,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Daniel made our buying experience so…
Daniel made our buying experience so easy, he was extremely helpful knowledgeable and would highly recommend
20 May 2026
Reply from DFS Furniture - Truro
Good afternoon Lou,
Thanks for your lovely feedback, we’re glad to hear Daniel met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Staff are ace
Alana made the purchase so easy and straight forward. Everything was explained kindly and professionally. We had questions about colour, size and Alana was very efficient and helpful with her answers. Awesome person.
18 May 2026
Reply from DFS Furniture - Truro
Good afternoon Hannah,
Thanks for your lovely feedback, we’re glad to hear Alana met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Geoff looked after me from the get go
Geoff looked after me from the get go. Made choosing mattresses and beds really easy and I soon had bought two mattresses and beds ready for my new house. I've had to change the delivery date twice due to the completion date changing but wasn't any bother each time.
10 May 2026
Reply from DFS Furniture - Truro
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Truro
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
A very pleasant experience
Natalie the Manager at the Truro Branch was amazing, very helpful, informative and discussed everything with me clearly. The Customer Service was outstanding. I couldnt have asked for more. I would highly recommended DFS to friends and family
17 May 2026
Reply from DFS Furniture - Truro
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service. Sales staff very helpful, knowledgeable, and informative. No sales pressure, all options explored.
15 May 2026
Reply from DFS Furniture - Truro
Good morning Darren,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Very good .helpful nice to speak to .
16 May 2026
Reply from DFS Furniture - Truro
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Truro
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Excellent service
Excellent service, all questioned answered and explained clearly. Made to feel welcome by the friendly and polite sales lady.
14 May 2026
Reply from DFS Furniture - Truro
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The sales assistant was very helpful…
The sales assistant was very helpful and professional. She made the process very easy. Communication was excellent. 10/10😎
14 May 2026
Reply from DFS Furniture - Truro
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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