Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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Darren in the Torquay Store was outstanding. He demonstrated the sofa and organised the everything with real professionalism. Store was spotless and all other staff we interacted with were polite and... See more
Company replied
Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... See more
Company replied
I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4K reviews
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Excellent service could not have been…
Excellent service could not have been any better
Also prices were good as saved money on double units.!
1 May 2026
Reply from DFS Furniture - Torquay
Good afternoon Alan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service
The delivery was prompt earlier than expected. Sofa high quality. The delivery men assembled and arranged sofa as expected and were very polite and professional. A top quality service Thank you
6 March 2026
Reply from DFS Furniture - Torquay
Good afternoon Denise,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Good afternoon Janet,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Alison was very professional and…
Alison was very professional and helpful. She explained and informed on all aspects of the purchase.
26 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service and help finding…
Great customer service and help finding the right sofa for us
19 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lilly was superb and extremely helpful
26 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I visited the Torquay store twice on…
I visited the Torquay store twice on the first occasion I saw a very helpful lady called Alison she was very helpful showing me a sofa which I hadn’t considered but had all the elements I was looking for I went home to measure my room and think about it, on my second visit I saw a different lady called lily she was very knowledgeable and was able to answer my questions and help me complete my purchase I am very grateful to both ladies for their help .
21 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Staff was very understanding and…
Staff was very understanding and helpful with all info about the sofa we loved. From beginning to end of purchasing the sofa we felt relaxed and felt we could trust them. We can’t wait for it to come. 😊
24 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Service still great and very polite and…a
Service still great and very polite and helpful thank you
24 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Darren was very thorough in informing…
Darren was very thorough in informing us about evertything regarding our purchase and explained in detail to us about the suite we brought.
24 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great price & customer service
Easy to order and great customer service. Both friendly and knowledgeable. Thank you Lily!
23 April 2026
Reply from DFS Furniture - Torquay
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
It was a very warm welcome given by…
It was a very warm welcome given by your staff.
They answered all of our questions.
They were very polite and encouraged us to look around.
We are very pleased with our purchases.
We look forward to receiving in the near future
21 April 2026
Reply from DFS Furniture - Torquay
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent from start to finish
Let me know if and when their help was needed.
Which was after viewing and then purchasing a sofa and chair.
It was an easy process conducted in a nice atmosphere.
The place itself is full of light and clean, and the furniture well laid out. Also, being out of town makes it no problem finding a parking space.
Altogether a nice expierance from staff and shop.
20 April 2026
Reply from DFS Furniture - Torquay
Good morning Graeme,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Alison was great
Alison was great. She explained everything really well & did not feel pressured.
18 April 2026
Reply from DFS Furniture - Torquay
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Order for sofas online and at DFS Torquay
It was easy to order the sofas online but I wasn't sure how the discount was applied hence the 4 stars and not 5.
The original order was placed in the basket by Darren at DFS Torquay. He was a very friendly and helpful guy. Thank you Darren (and Lucy)
16 April 2026
Reply from DFS Furniture - Torquay
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent
Able to browse around the store, good selection of quality furniture. Staff were very helpful and friendly. Customer service was excellent. Very happy with our purchase.
16 April 2026
Reply from DFS Furniture - Torquay
Hi, I am very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Kind Regards,
Vanessa
DFS Customer Support
Really nice store
Lovely, relaxed store with staff who don't jump on you the minute you come in. They make their presence known gently. As soon as we needed help we were approached by a lovely member of staff (Lilly) who was very knowledgeable. No hard sell. Helped us save a bit of money with the offer and we got cushions we didn't expect to get too! Would definitely recommend if you need furniture 👍 lovely relaxed experience and we got exactly what we needed.
9 April 2026
Reply from DFS Furniture - Torquay
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Billie was amazing!
Billie was very helpful. She explained everything, cleared all the doubts and showed us around the store for us to be able to make the best decision. She was really kind and considerate with us throughout the process. Thanks DFS and big thank you to Billie for our new sofa.
15 April 2026
Reply from DFS Furniture - Torquay
Good afternoon,
We're really grateful you shared this amazing 5* review. We are glad to hear that Billie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Racheal
Racheal, help us with our purchase and explain all about the suite we ordered and also about the 5 year insurance cover. She was very helpful
8 April 2026
Reply from DFS Furniture - Torquay
Good morning Robert,
Thanks for your lovely feedback, we’re glad to hear Rachael met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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