I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... See more
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I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... See more
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... See more
Company replied
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
150-151 Westfield Avenue, The Street, E20 1EN, London, United Kingdom
- 0333 999 9798
4.8
Excellent
659 reviews
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Reply from DFS Furniture - Stratford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
The young lady working at stratford was…
The young lady working at stratford was extremely helpful. It was the last day before the store was closed down and I only had 1 hour to make a decision or the store was going to close. She was polite, informative and patient. She made me feel at ease at at no stage did she rush me. I felt confident in my purchase having had the assistance from this young Ghanain Lady.
14 November 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Good Afternoon Martin,
Great review, thanks for sharing!
Kind Regards
Kimberley
DFS Central Customer Support
Good service and ambitious staff
18 November 2023
Reply from DFS Furniture - Stratford
Good Afternoon Cang,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Sharon W
DFS Central Customer Support
Very good service and advice
4 November 2023
Reply from DFS Furniture - Stratford
Good Morning John,
Great review, thanks for sharing!
Kind Regards
Sharon W
DFS Central Customer Support
The staff was very helpful and…
The staff was very helpful and knowledgeable and worked professionally even though they were losing their job due to the store is moving to greenwich. Well done to you all
4 November 2023
Reply from DFS Furniture - Stratford
Good Morning Vincent,
Thanks for the fabulous review, we appreciate you taking the time to share your experience with others!
Kind Regards,
Sharon W
DFS Central Customer Support
I had an outstanding experience with…
I had an outstanding experience with Mohamed. At Stratford DFS, They were incredibly attentive, solved my issue promptly, and their personalized approach made me feel valued as a customer. I can't express how much I appreciate their exceptional service.
4 November 2023
Reply from DFS Furniture - Stratford
Good Morning Sabrina,
Thank you for taking the time to leave us a 5* review. We’re happy that Mohammed met your expectations in-store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Sharon W
DFS Central Customer Support
Good experience in store and helpful…
Good experience in store and helpful staff, sale was made very promptly
25 October 2023
Reply from DFS Furniture - Stratford
Good Afternoon Pammy & Yan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lia P
DFS Central Customer Support
Guy was professional and pleasant full…enjoyable experience
Guy was professional and pleasant full of advice on products.
1 November 2023
Reply from DFS Furniture - Stratford
Good Afternoon Patricia,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lia P
DFS Central Customer Support
Good service & good quality
1 November 2023
Reply from DFS Furniture - Stratford
Good Morning Alice,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Kimberley
DFS Central Customer Support
Really quick and efficient service
Really quick and efficient service, very friendly and no bargaining, asking if you're sure you don't want this or that extra !! I was in and out within 20 mins, absolutely perfect.
31 October 2023
Reply from DFS Furniture - Stratford
Good Morning Timothy,
Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience, and that you were able to choose the right furniture to suit you and your home!
Kind Regards,
Sharon W
DFS Central Customer Support
Purchase/ Delivery/ Installation
Excellent service from a young lady named Natalia, She was extremely helpful with with my purchase and explaining the finance option. I had a problem with the finance form, was unable to enter any text due to maybe the wrong type of file. Returned to the store next day . Natalia rectified the problem within 10 minutes or so. This young lady is a credit to your company. As for delivery was received earlier than I expected on the day which was great. The 2 man delivery team were excellent, installed sofa and removed all packaging within 15 minutes. Very pleased with sofa and service from purchase to installation. Highly recommend DFS.
4 September 2023
Reply from DFS Furniture - Stratford
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Natalia met your expectations in-store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Sharon W
DFS Central Customer Support
The staff at the Stratford branch are…
The staff at the Stratford branch are nice and friendly
17 October 2023
Reply from DFS Furniture - Stratford
Good Afternoon Femi,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
A good choice just want I wanted
The assistant manager was extremely helpful and understanding as its big decision to make you have to live with the purchase for a long time.
19 October 2023
Reply from DFS Furniture - Stratford
Good Afternoon Marjorie,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Lia P
DFS Central Customer Support
Outstanding
The team was absolutely lovely! I felt so welcomed and loved. I will recommend these guys to my friends and family!
16 October 2023
Reply from DFS Furniture - Stratford
Good Morning Marshall,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Lia P
DFS Central Customer Support
Very good customer service
15 October 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Central Customer Support
It was my first time buying from DFS
It was my first time buying from DFS. The shop looked organised ,
Jay whose looked after me it was very helpful, knowledgeable and friendly .
15 October 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Central Customer Support
The Sales assistant know her role
The Sales assistant know her role, full of information, welcoming and helpful.
11 October 2023
Reply from DFS Furniture - Stratford
Good Morning Mona,,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are delighted to hear that you had a great experience with our advisors in-store and we hope you love your furniture when it arrives!
Kind Regards,
Sharon W
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Good Afternoon Abdul,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Brilliant customer care
The lady that deal with us at the Stratford branch was so helpful, patient and polite she made buying a sofa so enjoyable, it was really a very pleasant experience all around.
9 October 2023
Reply from DFS Furniture - Stratford
Good Morning Marcia,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lia P
DFS Central Customer Support
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