We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... See more
Company replied
Location
Switch locationCharles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB
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See what reviewers are saying
We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... See more
Company replied
At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... See more
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We have enjoyed our experience at DFS when we came into buy a lounge suit (our 3 one at DFS . The staff were very friendly and most of all knowledgeable. I would definitely recommended anyone buying... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
- 0333 999 9788
4.9
Excellent
8K reviews
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We had the best experience today at…
We had the best experience today at DFS. We received the best customer service and best treatment. We had a horrible experience in Sofology so coming to DFS and being greeted like that felt great. You made our day.
25 August 2026
Reply from DFS Furniture - Southampton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello Colin,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Southampton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Lovely atmosphere in shop
Lovely atmosphere in shop, very helpful assistant, lovely to do business there. Found exactly what I wanted ordered it there and then! Thanks DFS!
25 August 2026
Reply from DFS Furniture - Southampton
Hello Margaret,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Our experience was great!
Our experience was great!
We were served by Josh.
He was professional in every way,but also extremely personable and friendly.
He explained everything thoroughly to us,and we are really looking forward to delivery of our two new sofas
24 August 2026
Reply from DFS Furniture - Southampton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Josh.
Kind Regards,
Jordan
DFS Customer Support
Samira who served us was both very…
Samira who served us was both very knowledgeable and helpful. A very pleasant experience.
24 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Jack at the Hedge End store was extremely helpful
Jack at the Hedge End store was very helpful when I went in to purchase a new mattress. He listened when I said I wanted a mattress that wouldn’t make me hot. I showed him a photo of the label on my current and he took note of the product features and advised which of the mattresses were the closest match. After trying 4 mattresses I made my choice and eagerly await its delivery.
24 August 2026
Reply from DFS Furniture - Southampton
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Great experience
Very good customer service from Jumehra, didn’t come over and hassle us, waited and was doing some work until we asked. When she came over, was very polite and offered everything but wasn’t pushy or trying to oversell.
24 August 2026
Reply from DFS Furniture - Southampton
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jumehra met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Josh is brilliant
Josh is brilliant! Very informative and knowledgeable. He didn’t rush us and made us feel very welcome; his excellent customer service was second to none and made us want to buy from DFS. Will definitely recommend!
24 August 2026
Reply from DFS Furniture - Southampton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Josh.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Mira was an absolute pleasure to deal with. She explained everything thoroughly! Such a lovely lady and great customer service all round. Very happy with our choice of sofa and looking forward to delivery!
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great range of choice and price points
Great range of choice and price points. Helpful staff
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Great service
We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa.
Joe was friendly, knowledgeable and genuinely helpful from start to finish. He took the time to talk us through the different options without ever making us feel pressured or rushed, which made the whole experience really enjoyable.
He answered all of our questions, explained everything clearly and made sure we were completely happy with our choice before going ahead.
Excellent customer service and a real credit to DFS. Thanks again, Joe — we’re really looking forward to our new sofa!
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent and polite service
Excellent and polite service
Sumehra was very accommodating and allowed us time to make our choice
Thank you
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Southampton
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Kerry was great
Kerry was great. Very knowledgeable and really helped us make the right choice! Thank you!
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Had a great experience today, great salesman. 5*
Had a great experience today, the gentleman in the shop really helped and was so hands on with helping us gauge the colours we wanted and was so helpful with the measurements.
Top guy (didn't get his name unfortunately)
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Our salesperson was amazing
23 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Very good customer service.
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Super helpful staff
Super helpful staff member, I can’t remember her name but she did say she’d not long come back to work from sick leave and she was polish. Absolutely lovely woman, very welcoming, friendly and supportive.
22 August 2026
Reply from DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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