Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... See more
Company replied
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Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... See more
Company replied
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... See more
Company replied
Very efficient and informative sales person,explained everything we asked, Would recommend to anyone. Oh and had a cappuccino as well.Thank you John.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 0333 999 9745
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff were polite
The staff were polite, very helpful and a great range of furniture
23 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service. Friendly and good advise for our needs .
Was not rushed into buying no sales pressure and we came away with the sofa we needed .Excellent
22 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very happy I found the employee very…
Very happy I found the employee very helpful & polite all positive thankyou. MR D Lovatt.
22 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The staff at DFS Shrewsbury were very…
The staff at DFS Shrewsbury were very helpful and knowledgeable
And were not pushy into myself purchasing my new settee
21 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Graham was lovely
Graham was lovely when helping us pick out a sofa bed and reclining chairs for my dad.
Super helpful and knowledgeable. Loved his customer service
20 August 2026
Reply from DFS Furniture - Shrewsbury
Good Morning,
We are really happy that Graham met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Three seater settee
Well we had a three seater settee, but I find it very odd with the price of delivery is what it is. We only live round the corner from the store and someone else will pay the same even if they live miles away. But the service we had was good in telling us about the goods we have brought.
20 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Also, the store aren't involved in manufactoring and delivery of furniture.
Kind regards,
Lia
DFS Customer Support
An Enjoyable Experience and I Hate Shopping
After much looking and comparing I had decided to replace my Freya sofa with an identical one, in the same colour. Sarah was so helpful, she guided me through the screens quickly and efficiently. Sarah went over the finance and protection options professionally whilst still retaining her warm and friendly personality. I really don't like shopping and Sarah turned my visit into an enjoyable experience.
20 August 2026
Reply from DFS Furniture - Shrewsbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We had excellent support and guidance…
We had excellent support and guidance when selecting our Stowen range of furniture. Staff were very helpful about the various leather options and guidance on keeping the suite in tip top order!
We look forward to receiving our suite in due course - great customer service today!
19 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service. I can’t remember the name of the lady we dealt with but it was in the Shrewsbury store.
18 August 2026
Reply from DFS Furniture - Shrewsbury
Hello Kelly,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very happy with staff very helpfull and…
Very happy with staff very helpfull and polite
18 August 2026
Reply from DFS Furniture - Shrewsbury
Hello Jackie,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
We were given time to look around at…
We were given time to look around at all the furniture without interference and only when we had made our mind up which product we wanted did the salesperson come and guide us through the purchase.
A very good experience and highly recommended.
16 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Helpful
Very friendly and helpful store assistant. It was easy to find what we wanted and easy to place our order. Great choice of sofas etc. Will definitely use DFS Shrewsbury again.
18 July 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Warm and welcoming staff
Sarah and the team were very welcoming and provided all the information needed to complete my order. I am now looking forward to receiving my new corner sofa.
16 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Professional and helpful.
We were asked if we needed any help when arriving. All the staff were very professional, knowledgeable and helpful.
15 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Given the time to view and figure out before talking to a staff member
Very easy to find what we were looking for, the store was lovely and big, we were given ample time wander, measure and think and When ready Chloe talked us through everything. Very nice experience actually
15 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
A positive experience and great…
A positive experience and great friendly and informative customer service.
15 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
excellent staff
15 August 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
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