DFS Furniture - Sheffield Reviews 

2,775
•
TrustScore 5 out of 5

4.9

Fornham Street, S2 4AL Sheffield, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

The staff rep 3XY-Andy was excellent he greeted us and told us if we need help give him a shout he didn’t follow us like a vulture. After looking round we asked him for advice of which he was very hel... See more

Company replied

Rated 5 out of 5 stars

I went into the store a few times & was able to look round freely with ease. When I had a question someone was there without pressure or pushy sales techniques. Once I decided on my third visit,I had... See more

Company replied

Rated 5 out of 5 stars

Excellent service once again thankyou Always used DFS and will continue to recommend every time to family and friends Helpful staff not pushy at all Left alone to browse there when you’re to ask... See more

Company replied

Rated 5 out of 5 stars

A good selection of furniture. No pressurising salespeople. Left to try many chairs but knew a salesperson was on hand with answers to our questions. Kirsty helped us with knowledgeable information,... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Furniture Accessories
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Sofa Store
  7. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,775)

95,413 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

staff are helpful very knowledgeable

staff are helpful, very knowledgeable on their products
no pressure selling just honest approach to help you find the right choice of furniture

9 October 2026
Unprompted review
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

the staff are extremely helpful and very knowledgeable

the staff are extremely helpful, very knowledgeable n their products. time spent with us was not rushed or wasted.well felt at ease not pressurised to buy.
for us time and money well spent in store

9 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

I had a specific colour ,material and…

I had a specific colour ,material and size in mind for my new sofa and the assistant explained all what was on offer describing different types on offer and I came away with a sofa ordered to my requirements

9 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service and staff

Popped in today to look for a new sofa, we had been into a couple of large well known stores already but thought the sofas were priced to high for the quality and size of them. DFS had lots to choose from, we picked something that was recommended by the member of staff who was helping us, choose the colour i wanted for no extra cost. The sofa was a great price, excellent quality and perfect size for my living room. Guarenteed delivery before Christmas. I would highly recommend and the staff member was lovely, really friendly and understood the type of sofa and the colour I was looking for! I didnt get her name though unfortunately!
Would definitely shop there again.

9 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very pleasant experience

I went into the store a few times & was able to look round freely with ease. When I had a question someone was there without pressure or pushy sales techniques. Once I decided on my third visit,I had a professional staff member who may it easy & I was able to discuss, order & pay efficiently. Very pleasant experience.

4 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello Nikki,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Staff in Sheffield very helpful not…

Staff in Sheffield very helpful not pushy and when we decided which settee to buy were very clear about everything we asked only complaint just minor we could have an express delivery of 7 day but due to having a new carpet fitted in about 3 to 4 weeks we may have to wait 11 weeks

30 September 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello Steve,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

we have ordered sofa & thru DFS,amazing…

we have ordered sofa & thru DFS,amazing collection at lots of options to choose from!

18 July 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

10/10 for service

The staff was really polite and helpful got what I was looking

7 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful and very polite staff

Helpful and very polite staff

4 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

A good selection of furniture

A good selection of furniture. No pressurising salespeople. Left to try many chairs but knew a salesperson was on hand with answers to our questions. Kirsty helped us with knowledgeable information, very friendly and personable. Also offered a drink which was very nice.

6 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Overall I was very satisfied with the…

Overall I was very satisfied with the outcome of my first purchase with DFS, the staff were polite and very helpful to give me my customer service

5 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great Experience

Most of the time, I completely dislike going into furniture stores, as I always feel like im going to be jumped on by pushy sales people.
Ive been in twice to Sheffields DFS, first time just to browse and this time to buy a sofa, both times we've been greeted by the staff, but then left alone to look around ourselves, which i really appreciate.
Then, when it came time for us to ask questions and buy the sofa we'd chosen, the staff we're more than helpful, helped us customise what we wanted and went through the ordering process completely and explained everything perfectly.
I couldn't recommend Sheffield DFS more. It was a great experience, start to finish.

4 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great staff

Great staff, lot of. Options, especially interest free finance option is awesome

4 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff were very helpful.

The staff were very helpful.

3 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for your great review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

New sofa

Although asked a few times if we needed assistance we never felt pressured and was left to look ourselves. When assistance was needed Dave the sales assistant was very helpful, friendly and never pushy so that we were given all the options but left to decide ourselves, this meant a lot to us.

4 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

It was some of the best customer…

It was some of the best customer service I’ve ever seen. I would highly recommend visiting DFS Sheffield. Amazing team who couldn’t have been more helpful

4 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Experience

Choice and customer service

4 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Friendly and helpful

The assistant was very friendly and polite..answering all our questions..
Also giving good advice, on our purchase.

3 October 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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