brought a sofa and 2 chairs today. from dfs Salisbury. the guy that looked after us was really good. gave us all the information we needed. very polite and helpful. which helped us decide on whic... See more
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The staff member who sold me my furniture was so helpful providing the information I needed Would recommend the DFS and can’t wait to get my new furniture The shop was presented lovely and the gen... See more
Company replied
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
Have purchased sofa before and was pleased with it so this time around am expecting the same service so far Happy but we will wait till new sofa arrives
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.9
Excellent
2K reviews
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Customer service in store was…excellent
Customer service in store was excellent, everything explained, finance explained , going to be very pleased when settee arrives
2 June 2026
Reply from DFS Furniture - Salisbury
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Staff Ben was so helpful and customer…
Staff Ben was so helpful and customer service was excellent
7 June 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The 2 guys were very helpful
The 2 guys were very helpful, not at all pushy, very pleased with the purchase of my sofa. Would recommend this store to friends.
6 June 2026
Reply from DFS Furniture - Salisbury
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff members extremely helpful
Easy to understand ordering and delivery process.
Good interest free option.
26 May 2026
Reply from DFS Furniture - Salisbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful polite and knowledgeable…
Very helpful polite and knowledgeable the staff made you comfortable
25 May 2026
Reply from DFS Furniture - Salisbury
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I went to hedge end first to look at…
I went to hedge end first to look at the sofa I wanted as Salisbury didn’t stock it ,the chap that dealt with me at hedge end was very helpful not pushy gave me the information I needed,I then went to Salisbury and ordered my sofa ,the chap who served me was vey good I felt very relaxed and happy with everything
1 June 2026
Reply from DFS Furniture - Salisbury
Hello Susan,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
We were given time to walk round the…
We were given time to walk round the store unhurried. I asked the Staff about the item we wanted and then were told that what we needed was in a certain part of the store and were left to try and discuss between in private. Once chose, we engaged with the sales staff who were courteous throughout answering the questions we had. There were no pushy sales tactics. On deciding to purchase all the options were discussed and we were given all the information neeeed to make an informed choice
31 May 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
We were welcomed by the staff
We were welcomed by the staff, left alone to look around, when we asked for information it was swiftly provided in a friendly and professional manner, and once we made a choice, the process to purchase was slick, and all done whilst sat on the sofa we had set our hearts on. Easy. Thank you
9 May 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales rep was really polite
The sales rep was really polite, professional and accommodating to our needs when we decided to change our minds on the size of the sofa we were looking at.
29 May 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello Deborah,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Good selection of sofas and polite helpful salesmen
Good selection of sofas. Perfect salesmen allowed us time in a relaxed atmosphere to choose.
Very happy.
26 May 2026
Reply from DFS Furniture - Salisbury
Hello Lloyd,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Someone was quick to help us
Someone was quick to help us. They were able to answer all the questions we needed and then we were left to try out the sofa bed ourselves without any hard sell.
15 May 2026
Reply from DFS Furniture - Salisbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
A very friendly Tito
13 May 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Staff were brilliant and helped us get…
Staff were brilliant and helped us get the sofas we were looking for.
11 May 2026
Reply from DFS Furniture - Salisbury
Good morning Matt,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Staff member was absolutely fantastic…
Staff member was absolutely fantastic and made the transaction of buying a sofa so easy.
16 May 2026
Reply from DFS Furniture - Salisbury
Good morning Carly,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Knowledgable and good communication skills from staff
Good comunication and knowledge skills from sales staff
15 May 2026
Reply from DFS Furniture - Salisbury
Good morning Peter,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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